I stayed at this hotel while on business. The staff was unprofessional, they promoted under age drinking and used the excuse that they didn't want to get people in trouble and that's why they wouldn't kick the kids out or call the police. I had to knock on the door of drunk kids and try to get them to quiet down and they neve did. The front desk called me at 10:58pm after they knew I'd contacted their corporate to complain and said that they had a cancellation and would now move me! What a joke! Naturally that upset me more. No one is at the desk from 11:01pm until 7:30am. I calle the emergency numbers and go figure, no one answered. When I went to check ou at 6:35am no one was at the office and the office was closed. I tried 3 numbers listed on the door before someone answered. They state they will charge you $25 if you dot return your key. In addition, the front desk (supposed manager) told me not to come back because I was the problem, not the loud obnoxious drunks. This place is a total joke! My room wasn't clean, the furniture was falling apart, the curtains didn't close all the way (so I had to pin them closed), there walls had marks half way up them, an there was a hole that had been patched but not painted over or fully repaired. I would NEVER recommend this place! The staff only cares about making you pay. They will allow guests to be obnoxious and run around and will leave it up to you to try to resolve the problem.
- Official Description (provided by the hotel):
- Indoor heated pool; comfortable Cloud 9 bed; wireless internet access, On the House hot breakfast buffet, 100% Hampton guarantee, 24-hour coffee/tea in lobby, business center, conveniently located just off I-91, minutes from UMass Amherst, Smith College, Hampshire College, Mt. Holyoke College & Amherst College. Minutes from downtown Northampton. Hotel opened in 2005. #1 Hampton Inn in New England according to our guests. ... more less
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- Also Known As:
- Knights Inn Hadley Hotel Hadley