The Quality Inn (formerly the Comfort Inn) at 237 Russell Streeting in Hadley is disgusting. If it were not Smith College graduation weekend, we would have promptly checked into another hotel.
First, the overwhelming smell of cigars fills the hallways and rooms. It was so strong that my asthmatic daughter and highly allergic husband almost suffocated. Luckily, I have no such allergies, but I still found the smokiness so powerful that my eyes watered. It's bizarre that the hotel advertises itself as "non-smoking" when it provides ashtrays and matches for each room!
The linens were filthy. My party had booked a total of four rooms, and each room had comforters with "questionable" stains: large brown streaks, sticky white patches, yellowy crusty things.
Additionally, there were small blood drops scattered on the wall! Sickening.
The mini-fridge in my room was fully-stocked with the leftovers from the previous guests -- malt liquor, Budweiser, etc. I was more than a little bit upset that my young daughter had discovered it there.
Finally, my brother, who also stayed in the hotel, left with a number of strange charges attached to his card. He was assured that the charges (which were minor) would be removed following his stay. The staff weren't very helpful in resolving the matter.
If you have other options for your stay in the Pioneer Valley Area, I would avoid this place like the plague. There are a number of reasonable and clean establishments nearby. If you have a car and enjoy country living, I recommend a 20-minute drive to one of the area's many bed and breakfasts. I stayed in a beautiful, historic one run by a sweet woman who made me blueberry pancakces each morning (see my other reviews) for the same price:
My advice is to run, don't walk, away from the Hadley Quality Inn.
- Official Description (provided by the hotel):
- Conveniently located on Route 9, the hotel is within minutes of the Five Colleges area, which includes the University of Massachusetts Amherst, Hampshire College, Smith College, Amherst College and Mt. Holyoke College. The hotel offers Comfort Sunshine Breakfast, Heated Indoor Pool and wireless internet access in all guest rooms. ... more less
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- Also Known As:
- Comfort Hotel Hadley
- Quality Inn Hadley
- Comfort Inn Hadley
- Hadley Quality Inn