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“Great hotel for your money while visiting UMass”
Review of Comfort Inn

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Comfort Inn
Ranked #4 of 7 Hotels in Hadley
Reviewed 15 April 2014

While visiting UMass, this hotel serves the purpose. It is very clean, staff is pleasant and the continental breakfast even included peach juice. Four pillows on each bed was a bonus when other hotels one has to beg for even one additional pillow. Tv included HBO and the pool looked very inviting. Very short distance to UMass and close to restaurants and other amenities needed on a college related trip.

  • Stayed: April 2014, travelled with family
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Thank Lynnsmith20
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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101 - 107 of 182 reviews

Reviewed 15 April 2014

We were on a college tour over spring break to Amherst College. We booked this place because of it's reasonable rates and our previous experiences at Comfort Inns elsewhere. We did not spend a lot of time in the room as we spent most of our time at Amherst College - a 7 minute drive away. We found the place to be simple, clean and comfortable. The free breakfast was a bonus. If we are back at Amherst, we would not hesitate to stay here again.

  • Stayed: March 2014, travelled with family
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Thank Alex C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 March 2014

Very friendly staff. Clean, comfortable rooms. Reasonable rates. Smoke-free building a huge plus. Good location. Nice breakfast. Overall good experience. Enjoyed our stay. Would definately visit again and would recommend this hotel.

  • Stayed: March 2014
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Thank lukerider79
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 March 2014

Our check-in was short and sweet. The young lady at the front desk was pleasant and helpful when it came to places to eat and directions.

Our room was clean and much more quiet then we thought it was going to be. We thought it was going to be loud because it was right at the door to get into all other rooms and because it was next to the ice machine. My guess is, because it wasn't busy, and folks weren't coming in and out all night, I was able to get some sleep.

The breakfast in the morning was as good if not better then most. With Hot sausage, waffles made by you (which means they are nice and hot), several drink options in the juice category, fresh pastries and more.

Room Tip: We only stayed one night, so any advise would be more about any hotel. Get a room on the upper floor...
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  • Stayed: March 2014, travelled as a couple
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Thank slalemand
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 February 2014

My family and I stayed in adjoining rooms for one night during our New England college tour road trip. I will confess that I didn't have terribly high expectations, but I was pleasantly surprised. The room was clean, the beds were comfortable with decent linens, each bed had four pillows (love that) and the bathroom was spotless. Breakfast the next morning was the usual offerings but the attendant stayed busy replenishing things so I appreciated that. I really wouldn't hesitate to stay here again when we're in the area.

  • Stayed: February 2014, travelled with family
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Thank stellaskim
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 February 2014

The Comfort Inn is a 70's ish motel that has been owned by several companies that were not sure that they would keep the property. Thus no real money was spent on updating the facilities. The aforementioned sentence is my opinion. The staff is spectacular the breakfast is the industry standard. The rooms are dim, colorless, old furniture and you can hear your neighbor cough five doors down the hall. Reminds me of my time in the Soviet Union. The refrigerator in my room did not work. Good thing it was cold outside; I left my food in the car. On the bright side, the facility is as clean as humanly possible.Picture an aging battleship being maintained and the crew scraping and painting to prevent the ships demise. Now.....for the price you pay at this location one can stay at the nearly perfect Umass Hotel and live in luxury. I have no idea who rates this property above a two! I would hate to see their house. My suggestion stay here if there are no rooms available at Umass or Marriott. It is time to surrender the buildings to the wrecking ball and begin anew. This review in no way reflects the fantastic staff or superb cleanliness of the property.They are doing the best they can with a terminally ill patient.

  • Stayed: February 2014, travelled on business
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4  Thank LinusBF2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Oleg T, Manager at Comfort Inn, responded to this reviewResponded 19 February 2014

Dear LinusBF2,

Thank you for taking the time to letting us know about your recent stay at our hotel. We are happy to hear that you found our staff to be spectacular and that you thought that cleanliness of the hotel was up to par. However, I am sorry to hear that the part of your experience brought back not so fond memories from your past. I am very concerned when our guests have any part of their stay with our hotel turn out negative and we want to make sure that there is no repeat of that same experience for any of our future guests. I do want to mention a fact that this hotel has been owned by the same ownership since 1986 and there have been many improvements made to the hotel in the past few years. This past month we rebuild our entire lobby and provided brand new furniture and lighting in the lobby. This past year we also replaced all of our bedding and we updated the furniture in the entire main wing of the hotel. In 2013 we also added suites, brand new exercise area, and brand new business center. Therefore if any way possible, I would love to discuss further with you in more detail the issues you brought up about your stay, so we can work on improving or property even further. You can contact me at your convenience at 413-584-9816. Thank you.

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Reviewed 2 December 2013

Based on the reviews here, I had expected an above-average property. Instead, what I found, was a room and hallway that were badly in need of an update: scrapes and marks all over the doors and walls, stained and peeling wallpaper in the bathroom, carpet that was on the verge of being threadbare, cheap and dark bed covers (the sheets themselves and the bed were fine), long black hairs in the bathroom (not mine). This was definitely a Comfort Inn that was below par (and I've stayed in several) mainly because needed maintenance had not been done. It looked pretty beat up.
That said, the staff was very helpful and friendly

  • Stayed: November 2013, travelled with friends
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Thank ThurEdos
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Oleg T, General Manager at Comfort Inn, responded to this reviewResponded 7 January 2014

Dear ThurEdos,

Thank you for taking the time to let us know about your recent stay at our hotel.

On behalf of our entire team, I would like to apologize for failing to exceed your expectations. As you are probably aware we had to place you in our pet friendly part of the building since you had a pet with you during your stay. Unfortunately that part does get more wear and tear than the rest of the hotel because of the damges some pets do. We do try to keep up with maintaining it up to par with the rest of the hotel but depending on the traffic sometimes it is harder to do than other times. Prior to the end of the year we did update bedding in that entire part of the building. We paint the doors on a monthly basis. Also we have made plans to replace hallway carpets in that building in February.

Your satisfaction is important to us and we are using the feedback you and the rest of the guests provide to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

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Additional Information about Comfort Inn

Address: 237 Russell St, Hadley, MA 01035-9520 (Formerly Quality Inn)
Phone Number:
Region: United States > Massachusetts > Hampshire County > Hadley
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #4 of 7 Hotels in Hadley
Price Range: £61 - £100 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Comfort Inn 2.5*
Number of rooms: 80
Official Description (provided by the hotel):
Conveniently located on Route 9, the hotel is within minutes of the Five Colleges area, which includes the University of Massachusetts Amherst, Hampshire College, Smith College, Amherst College and Mt. Holyoke College. The hotel offers Comfort Sunshine Breakfast, Heated Indoor Pool and wireless internet access in all guest rooms. ... more   less 
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Also Known As:
Comfort Hotel Hadley
Quality Inn Hadley
Comfort Inn Hadley
Hadley Quality Inn

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