I took my mother to the Inn today for her 88th birthday. We sat outside by the water in the warm spring air and looked at the water and the sky. From the start, the hostess took great care of my Mom (who moves slowly). The hostess wasn't at all impatient (which I frequently encounter) and really helped settle her in a shady spot under the umbrella where she could still have a nice view.
But the waitress knocked it out of the park. She not only suggested a fruity drink which my mother loved but she was incredibly patient with a great sense of humor when my mother starting asking her inevitable questions. This time it was "Who was Samuel Adams? I've forgotten..." The waitress actually took the time to look up old Sam on her smart phone and to later ask the chef and engage my mother. It would be perfectly reasonable to simply say, "I don't know," and leave it at that.
My Mom loved the haddock with melon chutney, the drink and the service. And when the waitress brought out a tasty desert (unrequested) with a candle, she made the day. In a time when things (and people) move so quickly, it is easy to be impatient with older, slower, strangely chatty people.
I hope that waitress has many good things come her way! You may just say that is her job, but rude impatient people are everywhere in the "service" industry these days and this woman turned a great meal with a lovely view into a birthday celebration that honored my mother's 88 years instead of making her feel like a nuisance.
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