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“Fabulous Stay and Great Staff”

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Wyndham at Bentley Brook
Ranked #2 of 3 Hotels in Hancock
Certificate of Excellence
GreenLeadersSilver level
Reviewed 26 July 2014

When we arrived on 6/30/14 the computer system was down, and it was very hectic and busy and Barrett (The Mgr) was very helpful as was his entire staff, They made sure we have everything we needed and went above and beyond, There is a lot for kids and adult to do on the grounds and rooms are great. I highly recommend this place and give Barrett my sincerest thanks.

  • Stayed: July 2014, travelled with family
    • Rooms
    • Cleanliness
    • Service
Thank Browners2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brennan H, General Manager at Wyndham at Bentley Brook, responded to this reviewResponded 28 July 2014

We greatly appreciate your comments and feedback. I always love to see great comments about our team members and thank you for recognizing Barrett.
We will be sure to celebrate your comments with him and the team. Thank you again and look forward to future visits.
Happy Travels!
Brennan Handfield
Brenan.handfield@wyn.com
413-738-8600

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199 - 205 of 386 reviews

Reviewed 22 July 2014

Last min. getaway. We joined my brother in-law and his wife. Great location if you have kids they have several activities. Rooms were clean and nice appliances. Plenty of parking and elevator access.Main bedroom had on suite with king bed, jacuzzi tub and separate shower. Second bedroom two double beds and separate shower. In room washer dryer and dishwasher stove, refridge with utensils. Nice small balcony with table and two chairs. Clean rooms and up to-date. Convenient location to other scenic locations.

Room Tip: Top floors of course would be quieter but otherwise all are good.
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  • Stayed: July 2014, travelled as a couple
    • Location
    • Cleanliness
    • Service
Thank Cphoto
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brennan H, General Manager at Wyndham at Bentley Brook, responded to this reviewResponded 24 July 2014

We thank you for the great comments about our property. It sounds like it was a great weekend and we are glad everyone enjoyed the time. We look forward to your return and wish you the very best through the summer.
Happy Travels.
Brennan Handfield
413.738.8600
Brennan.handfield@wyn.com

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Reviewed 19 July 2014

Well and comfortably furnished, we stayed in room 2543, a two bedroom on the top floor. The walls are a bit thin, and when kids run up and down the hall, they are heard in the unit - but that's really only at reasonable hours.
Fitness center is small but adequate. There is a good selection of 50+ cable channels, and three TVs; and 1 DVD player.
Beds and sofa are comfortable. Wi fi a little slow, but dependable. Charcoal grills are convenient.

The location to everything around is convenient. A great RCI exchange.

Room Tip: Ask for top floor.
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  • Stayed: July 2014, travelled with friends
    • Value
    • Sleep Quality
    • Service
Thank WhereUg0
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brennan H, General Manager at Wyndham at Bentley Brook, responded to this reviewResponded 24 July 2014

I am so sorry about the inconvenience from outside noise and foot traffic. I know it is important to feel completely relaxed when on vacation; we will continue to work on that concern. Next time you visit check-out the 2nd fitness center with additional cardio and machine weights. We thank you for making an RCI exchange to Bentley Brook - We are happy to do what we can in making your stay as comfortable as possible.
Happy Travels.
Brennan Handfield
413.738.8600
Brenan.handfield@wyn.com

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Reviewed 18 July 2014

What a great surprise! We usually stay in the Southern Berkshires, but decided to come north this year. We're glad we did.
As in most time-shares we have stayed in, this one also had spotless, nicely-decorated units. Staff is efficient and friendly, and maintenance quickly fixes any problems.
Unlike most time-shares, here we had free wifi, house computers and printers for guest use, daily newspaper, coffee in the lobby 24/7 It felt very comfortable being there.
Since other reviews mentioned noise if guests are above your unit, we requested and received a top-floor unit. Also, try not to be above the pool area-- it may have a strong chlorine smell.
The only downside is its remote location-- it takes a minimum of 20 minutes to get anywhere (supermarket, restaurant,...), and sometimes longer. In winter, the locacation is fine since the skiing is right there. But we are warm weather folks, so it was a bit inconvenient. But everything else was so great, we're looking forward to staying here again as our new favorite place in the Berkshires.

Room Tip: Top floor (quiet), Away from pool (no odor)
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  • Stayed: May 2014, travelled with family
    • Rooms
    • Cleanliness
    • Service
1  Thank jaybeeBrooklyn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brennan H, Manager at Wyndham at Bentley Brook, responded to this reviewResponded 24 July 2014

Thank you, for the kind words. We will share these with our staff. We are glad to hear you enjoyed your stay; the team works hard to make sure we can provide the most amenities and activities for no additional cost. We are honored that we have earned your new home away from home when in the Berkshires. Again, thank you for reaching out and we look forward to your next visit; please let the team know if we can assist in the future.
Happy Travels.
Brennan Handfield
413.738.8600
Brenan.handfield@wyn.com

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Reviewed 17 July 2014

What a beautiful and relaxing resort. We spent 4 nights of our vacation here after being in the city for a few days. What a great place to relax with many quaint villages around to visit. The staff was very friendly and helpful with our accommodations. The units were clean and comfortable, not a huge porch but assume that is because of the snow in the winter. We did the alpine slide at Jiminy Peak with our kids. Great place.

  • Stayed: July 2014, travelled with family
    • Location
    • Sleep Quality
    • Service
1  Thank Floridian813
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brennan H, General Manager at Wyndham at Bentley Brook, responded to this reviewResponded 18 July 2014

Thank you for your comments and feedback.
Great that you were able to experience the mountain coaster and slide. The mountain park is a blast and one of the best in the area.
We look forward to a future visit, if we can ever be of assistance please let myself or the team know.

Have a great summer and happy travels.

Brennan Handfield
413-738-8600
brennan.handfield@wyn.com

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Reviewed 17 July 2014

We had a week here in a two bedroom condo with a kitchen and living room. It was kept very nice and clean, but as some of the reviews have said, the walls are very thin. We did not spend a lot of time during the day there, as we were "out and about" in the area, seeing local attractions. We did cook all our breakfast and dinners in the condo, which was equipped adequately. It would have been nice to have a tea kettle, hand mixer and some larger pots/pans, but we made do with what was there. The rooms are comfortable and the grounds are nice. We loved the grills and fire pit and used them almost every night. The wine/cheese party was a nice touch but a bit over-crowded. Over-all it was a great experience and just what we needed to relax and have fun with friends.

Room Tip: Always ask for a 4th floor room.
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  • Stayed: July 2014, travelled with friends
    • Location
    • Sleep Quality
    • Service
Thank fizzy1991
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brennan H, General Manager at Wyndham at Bentley Brook, responded to this reviewResponded 18 July 2014

Thank you for your comments and feedback, it sounds like it was a wonderful weekend with fun and relaxation.
In the future please do not hesitate to request additional kitchen items, we stock all of the additional items needed that are not part of our standard kitchen amenities. Our team is always willing to assist and provide what is needed to our guests and owners.

We look forward to a future visit, if we can ever be of assistance please let myself or the team knows.

Have a great summer and happy travels.

Brennan Handfield
413-738-8600
brennan.handfield@wyn.com

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Reviewed 14 July 2014

We had not been to the Berkshires for a while - so an opportunity came up and off we went and stayed at the Wyndham. The overall facility is nice and the staff extremely friendly and accommodating. We stayed in a 2 BR on the 4th floor, it was right next to the elevator and I was concerned at first - but the entire stay everything was quiet and you could not hear any comings and goings in the hall or elevator. The suite has everything you need for a self catering stay - even outdoor grills. There is not anything really close for breakfast so if you need morning food - I would recommend bringing in your morning meals, we brought some cereals and we were fine. There is a restaurant on site (John Harvards which I believe is a chain) we did not go to - but did try the Powder Hounds restaurant right at the entrance - they will do take out only pizzas - but we ate at the bar and had a few laughs with the barkeep/owner.

The pools are not that big for a resort - but more than adequate - indoor witha passage to outdoor - they also have a much smaller adults only pool (and adults only hotub in a covered gazebo)- the kids that were there during our stay were not too bad - so we used the main pool.
The fitness room is small in the main building near the pool, but adequate - the only annoying thing for me was that if you are the first to use the sauna in a while - it takes some time to heat up.

Big negative for me (you may not care) was that the WIRELESS connection in the hotel was just awful and unreliable. Whether we were trying to connect via cell or tablet - the throughput was sluggish and dropped constantly - even at 1am in the morning.....we were on the 4th floor center - so I don't know what kind of router/repeater system they had, but it was largely a nuisance - SO, if you need to be on the grid while you are there - better think twice. Also - I should mention that there are various "white" areas that VERIZON is not accessible throughout the Berkshires - at one point I was lucky to get 1G..who knew (this happens alot in Vermont, Maine and NH too btw).

It is a bit of drive to get to most other areas as you are in country road territory once you hit Hancock, so count on 30 min at least to most places you want to visit in the area.

If you like walking/hiking - take your gear with you and head to Mt Greylock. Parking at the summit is $4/day - but lots of great trails with awesome views of 4 states (on a clear day).
There is a lodge at the summit with potable water and a small cafe - but you can picnic up there as well. But don't count on your cell working up there,,,,just sayin,,,,,

  • Stayed: July 2014, travelled with family
    • Value
    • Cleanliness
    • Service
2  Thank xenonian
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brennan H, General Manager at Wyndham at Bentley Brook, responded to this reviewResponded 18 July 2014

Thank you for your comments and feedback, we are glad you enjoyed the weekend here at Wyndham Bentley Brook. The Berkshires are beautiful this time of year.

We look forward to a future visit, if we can ever be of assistance please let myself or the team know.

Have a great summer and happy travels.

Brennan Handfield
413-738-8600
brennan.handfield@wyn.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Wyndham at Bentley Brook

Address: 1 Corey Rd, Hancock, MA 01237-9541
Phone Number:
Region: United States > Massachusetts > Berkshires > Hancock
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 3 Hotels in Hancock
Price Range: £96 - £282 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Wyndham at Bentley Brook 3*
Number of rooms: 32
Reservation Options:
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Also Known As:
Wyndham At Bentley Brook Hotel Hancock
Wyndham Hotel Hancock
At Bentley Brook Wyndham
Wyndham At Bentley Brook Berkshires/Hancock, MA

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