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“A Very Mixed Bag”

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Wyndham at Bentley Brook
Ranked #1 of 3 Hotels in Hancock
Certificate of Excellence
GreenLeadersSilver level
Hastings-on-Hudson, NY
Level Contributor
43 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
“A Very Mixed Bag”
Reviewed 11 August 2014

This Wyndham follows other similar properties in putting practicality over comfort. The light switches are inconvenient, the kitchen is a straight line with an ugly back splash of huge tiles that are the same ones on the floor. The master bath is cramped and dark--to make room for the large jacuzzi in the MBR. The indoor/outdoor pool follows the same configuration I've seen elsewhere, which doesn't allow for lap swimming. However, the have an adults only pool that's a plus. The internet was knocked out Tuesday by a storm and wasn't back on by Friday. Staff seemed indifferent to the inconvenience.
The unit was nicely furnished. It sleeps 6 people but has a tiny deck with two chairs and a plastic table. Check in was 4 PM but when we arrived at 7 PM the room was not ready. Not what you expect from a Gold Crown Resort.
The managers--Heather and Jamie--were topnotch, but they had to undo the damage from rude and insensitive treatment offered by underlings. At least Heather made a valiant effort to program frequent nice events at the resort and to recommend many exciting day trips. Bentley Brook is adequate but it could be so much more with a little effort.

Stayed August 2014, travelled as a couple
Helpful?
3 Thank mpiturro
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brennan H, General Manager at Wyndham at Bentley Brook, responded to this review, 19 August 2014
We thank you for your comments and feedback. These thoughts will help us in determining reserve and renovation projects in the upcoming year. We are constantly looking to make changes and enhancements and renovations. My apologies for anything that fell below your expectations and have reviewed with the team your feedback to better serve our guests in the future.
Again we thank you and appreciate the time to review and comment.

Happy travels.

Brennan Handfield
413-738-8600
Brennan.handfield@wyn.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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354 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (104)
Date | Rating
  • English first
  • French first
  • German first
  • Japanese first
  • Portuguese first
  • Any
English first
Coventry, Rhode Island
Level Contributor
65 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed 8 August 2014

We just came back from a 3 night/4 day stay at this resort and I am 100% pleased. Wyndham proved once more that they deliver what they promise. I stayed with my husband in a studio suite and it had everything we needed. The facilities are beautiful, and the view! Ahhh... amazing. The resort is located right in front of Jiminy Peak so you get to admire the landscape everyday. My husband and I are the outdoorsy type, so we hiked the peak and it was a beautiful thing. It took about 1 hours to get to the top and about 1/2 hr to come down. If you hike after 10am, you get rewarded with coming down on Alpine Slide for free (usually $12 for the ride.)

The facilities are beautiful! The receptions area is warm and cozy, the movie theater is so cool (we went there twice!) and the adults only hot tub is awesome: the biggest hot tub I've ever seen, right in front of the mountain.

The staff is the nicest I've seen, they were always helpful and pleasant. They went above and beyond to make us feel welcomed. Make sure you take advantage of the muffins and coffee on Mondays, you'll get thorough information from the staff about what to do in the Berkshires. At this event we learned about the Bash Bish Falls (1 hour ride) which was really beautiful.

TIP: purchase your groceries on your way there; this resort is in the 25 minute-zone. Grocery stores and Walmart are far and once you are in the resort, because it's so beautiful, you won't want to get out. You can always stock-up at the Country store across the resort, but everything is overpriced.

  • Stayed August 2014, travelled as a couple
    • Location
    • Sleep Quality
    • Service
Helpful?
4 Thank ggfield
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brennan H, General Manager at Wyndham at Bentley Brook, responded to this review, 11 August 2014
Wow; We could not have said it any better. Thank you for the great comments. Sounds like the perfect getaway and that is what we strive for each day!

again thank you for the outstanding review and we look forward to your return.

Happy Travels!

Brennan Handfield
413.738.8600
brennan.handfield@wyn.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Boston, Massachusetts
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 8 August 2014

You will love it here!! The resort is beautiful and amenities are great. Staff is very friendly--everyone says "hello" as you walk by--seems like a small thing until I realized that it left me smiling.. Lots of activities on grounds at BB from tennis to free movies with popcorn. Also,Jiminy Peak is a two minute walk and zip lines, etc. Layout is great- two bedrooms and two baths separated by kitchen and living room so it feels private. Everything clean and they provide everything from laundry soap (washer/dryer in unit) to salt & pepper. Close to hiking, theatre, and music. Two things that would make it even better: Walls are thin in the newest buildings; patio is very small and doesn't have the furniture to have breakfast outside; loud A/C on patio; checkout is early. These issues are so very small issues compared to the beauty and amenities of the property and units.

Room Tip: Rooms in buildings 21-24 have thicker walls than the newer buildings. Avoid first floor of 21-24 if...
See more room tips
Green Features: Incredibly environmentally friendly--green products, windmills, etc. It's great!!!
  • Stayed July 2014, travelled as a couple
    • Value
    • Cleanliness
    • Service
Helpful?
1 Thank TravelToo239
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brennan H, General Manager at Wyndham at Bentley Brook, responded to this review, 11 August 2014
Thank you for the great comments and feedback. you have summed up the resort perfectly in all that is has to offer. Our Resort Team genuinely cares about our owners and guests and is always here to serve. Great feedback on the things to make us better and we are looking at addressing those items now.

again thank you for the feedback and look forward to your return.

Happy Travels!

Brennan Handfield
413.738.8600
brennan.handfield@wyn.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hamilton, Canada
Level Contributor
18 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 7 August 2014

Bentley Brook is a great slopeside accomodation for Jiminy Peak Mountain resort. The resort is clean, furnishings in good shape and units are well stocked and comfortable. There is a great big outdoor hottub that is a fantastic way to relax at the end of a ski day. Jiminy Peak is a medium sized new england ski hill, we like it because it is reasonably priced and has night skiing.
The only downside to the resort is how noisy it is. You can hear neighbours on either side and above and below. Not sure how they can fix this, but if you are not a sound sleeper, you may have trouble staying here.

Room Tip: If you are on the top floor, it is less noisy.
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  • Stayed December 2013, travelled with family
    • Value
    • Rooms
    • Service
Helpful?
2 Thank Luv2ski11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brennan H, General Manager at Wyndham at Bentley Brook, responded to this review, 11 August 2014
Thank you for the comments and feedback. The resort is perfectly located for summer or winter fun. The outdoor hot tub is great for after those outdoor activities. I also wanted to personally apologzie for the noise the neighboring guests created.

I truly thank you for the comments and look forward to your return.

Happy Travels!

Brennan Handfield
413.738.8600
brennan.handfield@wyn.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Boston, Massachusetts
Level Contributor
40 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 3 August 2014

The resort is beautiful,but there is little or no sound absorption. My neighbors were up at six am with loud prayer Services which sounded like they were happening in the next room and at 1:15 am were doing loud public readings. I could barely sleep.

Room Tip: Bring ear plugs
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  • Stayed July 2014, travelled with friends
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank tak90
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brennan H, General Manager at Wyndham at Bentley Brook, responded to this review, 11 August 2014
Thank you for the comments and feedback. I personally apolozise for the noise that the neighboring guests created. I understand how frustrating and disruptive noise can be during a vacation. We are working to improve for future guests and visits.

Thank you again for the comments. Happy Travels!

Brennan Handfield
413.738.8600
Brennan.handfield@wyn.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
ct
Level Contributor
278 reviews
54 hotel reviews
common_n_hotel_reviews_1bd8 69 helpful votes
Reviewed 1 August 2014

Very roomy layout with 2 bedrooms/2 baths and balcony. I liked main building location/decor and fact that their room was close to indoor/outdoor pool and workout room. Nice that they also had adult only pool and huge hot tub there. Kids loved playing tennis and the ziplining/aerial obstacle courses with alpine slide. We took advantage of the twilight prices from 3-7.
I would've liked to try the brewery nearby--next trip!
Close to other cute towns to explore like Lee and Lenox too.

  • Stayed July 2014, travelled with family
    • Value
    • Cleanliness
    • Service
Helpful?
1 Thank kkr67
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brennan H, General Manager at Wyndham at Bentley Brook, responded to this review, 11 August 2014
Thank you for the great comments and feedback, sounds like it was fun filled trip. The Jiminy Peak Mountain Park with Zip line, Aerial Park and Mountain Coaster/slide are the best. We Highly recommend. If we can assist before your next visit please let the team know.

thank you again for the comments and review.
Happy Travels!

Brennan Handfield
413.738.8600
brennan.handfield@wyn.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Vonore, Tennessee
Level Contributor
875 reviews
153 hotel reviews
common_n_hotel_reviews_1bd8 998 helpful votes
Reviewed 31 July 2014

We thoroughly enjoyed our stay in this Wyndham resort. We liked the rural setting and it was easy to drive to several nearby towns for attractions we wanted to see. The units were clean and well maintained. The staff were very efficient at check in and no sales hassle! The units are a little smaller than some Wyndham resorts (e.g. Kitchen had no cupboard space to store food and shower was quite small), but they were comfortably and attractively furnished. Yes, we could hear people talking n the hallways but never while we were in the bedrooms. Lovely setting and nicely landscaped. Good parking, slow wifi (but I also had trouble with my mobile provider so not sure if this could be helped).

  • Stayed July 2014, travelled as a couple
    • Location
    • Sleep Quality
    • Service
Helpful?
Thank Torte_Sue
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brennan H, General Manager at Wyndham at Bentley Brook, responded to this review, 11 August 2014
Thank you for the great comments and feedback. It is a very relaxing area and we are pleased you were able to experience the peace and quiet of Bentley Brook. Thank you for the comments on the kitchens, we agree and are currently reviewing future layouts for storage and cabinet space.

again thank you for taking the time to comment. Happy Travels!

Brennan Handfield
413.738.8600
brennan.handfield@wyn.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Wyndham at Bentley Brook

Property: Wyndham at Bentley Brook
Address: 1 Corey Rd, Hancock, MA 01237-9541
Phone Number:
Region: United States > Massachusetts > Berkshires > Hancock
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 3 Hotels in Hancock
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Wyndham at Bentley Brook 3*
Number of rooms: 32
Reservation Options:
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Also Known As:
Wyndham At Bentley Brook Hotel Hancock
Wyndham Hotel Hancock
At Bentley Brook Wyndham
Wyndham At Bentley Brook Berkshires/Hancock, MA

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