I have never written to Trip Advisor before, but I am so upset I had to write in immediately. I tried to make a week's reservation for August on line and it wouldn't take indicating I need to call the Inn. I called the Inn and the employee at the desk could not help and said he would have the manager call me back the next day. The manager called me and said only 5 of the 8 days were available at the Beach House Room 7. I told him I wanted it but my flight West had just closed the door (so I had to get off the phone), could I call in a few hours once I landed to provide my credit card info. I called when I landed and the woman answering the phone said they could not take my reservation now because they were leaving for the day, could I call back the next day. When I called back the room had been given away and no more rooms were available at the Beach House. Essentially, my family vacation on the beach is down the drain, unless I can find something else. I find this to be horrendous customer service and wonder if this is how they treat prospective guests, does it get better once they have your money??!! REALLY DISAPPOINTED because it looked like the perfect place for my family.
- Official Description (provided by the hotel):
- Distinguished, yet casual and unassuming. The Winstead Inn enjoys the serenity of Harwich Center. Just 100 yards to the Cape Cod Rail Trail and only 1.5 Miles to our private beach front Beach House. Our private vehicle will transport Winstead Inn guests to and from the Beach House. The Beach House enjoys its beach front location while being only a seven minute stroll to Harwich Port village. Enjoy the beach, restaurants, and shops without ever needing your car. Cape Cod at its best. ... more less
- Reservation Options:
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- Also Known As:
- Winstead Inn And Beach Hotel Harwich Port
- Winstead Inn And Beach Resort Harwich Port, Massachusetts, United States