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“very disappointing for a Best Western Hotel”

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Best Western Merrimack Valley
Ranked #2 of 2 Hotels in Haverhill
GreenLeadersBronze level
BALTIMORE
Level Contributor
9 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“very disappointing for a Best Western Hotel”
Reviewed 12 April 2014

Right from day one, we had trouble when the A/C spewed out black filth on the chair, floor and bed. TV lighting was horrible and we were told it was not adjustable. Hot tub water was too cold and then it was unavailable. Hot breakfast food left a lot to be desired. Bathroom sink faucet turned very hard and squealed. Toilet did not flush right all the time. Bed was way too hard. Had to buy an air mattress!

  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank DOROTHY H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manager22031, Director of Sales at Best Western Merrimack Valley, responded to this review, 14 April 2014
Dear Dorothy H,
We are sorry to hear you had a disappointing stay. We strive for customer satisfaction from all our guests and make continued improvements every day to our hotel and service. I have noted your feedback and will be sure to review with our management team as we strive to deliver a high level of service and working amenities. Thank you for your feedback and we hope you come back and give us another chance to wow you.
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403 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (54)
Date | Rating
  • English first
  • French first
  • German first
  • Spanish first
  • Any
English first
Raymond, United States
1 review
Reviewed 12 April 2014

Hotel was convenient to the interstate and clean. Hotel staff was friendly. Rooms signs were confusing and very few towels (no hand towels or face cloths). Breakfast was very nice. Hot tub and pool area was nice.

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Deborah C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manager22031, Director of Sales at Best Western Merrimack Valley, responded to this review, 14 April 2014
Hello Deborah C,

Thank you for providing us feedback about your most recent stay! Yes, our location is right off the highway on 495 and an excellent location that proudly offers prestigious clean accommodations. We are sincerely sorry for the inadequate supply of guest towels you received during your stay and will look into this. Thank you again for your review and your stay. We look forward to seeing you again.
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Prattville
Level Contributor
6 reviews
4 hotel reviews
Reviewed 8 April 2014

Easy to get into but hard to get out sometimes because of traffic. The bed was comfortable and the bathroom clean. The carpet needed to be cleaned or maybe replaced. The breakfast was OK and there was variety.

  • Stayed April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Mike&Barbara M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manager22031, Director of Sales at Best Western Merrimack Valley, responded to this review, 9 April 2014
Hello Mike & Barbara M,

Thank you so much for your recent stay and your review. We appreciate your feedback and are pleased to see you enjoyed our comfortable accommodations, as well as, the complimentary breakfast. We hope you are able to come back again soon and maybe the traffic will be lighter next time! Thanks again.
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United States
1 review
Reviewed 4 April 2014

The coffee packets for the coffee maker were already opened and the sheets were dirty. Could have been a fluke that maybe the housekeeping staff was rushed during the time they cleaned the room before I arrived. But typically after an experience like that I wouldn't recommend it to anyone else.

  • Stayed April 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Gladys M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manager22031, Director of Sales at Best Western Merrimack Valley, responded to this review, 7 April 2014
Hello Gladys M,
Thank you for your most recent stay and your review. I am greatly sorry to hear that you did not experience our exceptional cleanliness that our staff takes pride in. We will certainly take an extra look into these areas and address your comments. We hope you are able to give us another chance again in the future. Thanks again.
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Revere, Massachusetts
1 review
Reviewed 2 April 2014

Stayed at the Best Western prior to an early morning surgery at Merrimack Valley Hospital. The room was adequate and comfortable. Did not use the fitness area or the pool, though. Hotel could use some updating. Hallways looked a bit run down. Price was right for this hotel.

  • Stayed April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank donnaf837
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manager22031, Director of Sales at Best Western Merrimack Valley, responded to this review, 4 April 2014
Greetings Donnaf837,

Thank you for your feedback. We are happy you were comfortable while staying away from home and happy you were able to be close to Merrimack Valley Hospital at an affordable price. We appreciate your prospective on the hotel and will certainly keep that in mind. Thank you for staying with us we appreciate your business and look forward to your next stay.
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Haverhill, United States
1 review
Reviewed 24 March 2014

We had 18 rooms reserved at this hotel. It was clean, everything was in working order, the staff was extremely courteous and accommodating. The physical appearance of the place was a little tired, but the staff made up for it. The pool and hot tub were nice. Towels were always there. Breakfast was ample including fresh fruit, although room was a little tight. Lobby was a little small, but pleasant with fireplace.

  • Stayed March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank James M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manager22031, Director of Sales at Best Western Merrimack Valley, responded to this review, 26 March 2014
Hello James M,

First off, we would like to thank you for choosing our hotel for your wedding accommodations. We enjoyed your company and are very pleased to see that we were able to exceed your expectations during your stay with us. We are thrilled to see that our staff was able to provide you with the superior customer service we strive to provide all of our guests. We hope to see you again when your travels take you back into the Haverhill area and once again we thank you for your outstanding review.
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Newburyport, Massachusetts
Level Contributor
31 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 7 March 2014

I stayed here during the summer and my kids and I loved it. I felt relax to know that the pool wasn't so deep. I really like that. The rooms were clean the staff was friendly and next to this hotel is a cvs so it was very convenient. Rooms have tv, microwave and fridge.

Cons; One morning the 'bed bug' police came with a dog to sniff the beds and carpets. When I asked what was going on they said that they were making sure there was not bed bugs. I stayed in many hotels before and something like that have never happen to me. They were fast and moved to the next bedroom. Other than that everything was good.


~A

  • Stayed July 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Alex01950
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manager22031, Director of Sales at Best Western Merrimack Valley, responded to this review, 17 March 2014
Hello Alex01950,
Thank you for your stay here a few summers ago. We are pleased to see that you enjoyed your stay with us and were able to experience our convenient location next to a shopping center and CVS, as well as, indulge in our indoor pool and whirlpool during your visit. As you can see from the pictures, we have done some upgrades to our pool area since the last time you were here and we have also enhanced our preventative maintenance procedures. We hope that you have a chance to visit us again this summer to see all the upgrades we have completed. Thank you again for your review.
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Additional Information about Best Western Merrimack Valley

Property: Best Western Merrimack Valley
Address: 401 Lowell Ave, Haverhill, MA 01832
Phone Number:
Region: United States > Massachusetts > Haverhill
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 2 Hotels in Haverhill
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — Best Western Merrimack Valley 2.5*
Number of rooms: 127
Official Description (provided by the hotel):
Welcome to the Best Western Merrimack Valley, located off Interstate 495 in Haverhill, Massachusetts. This Merrimack Valley area hotel is conveniently close to Canobie Lake Park, the Salisbury State Reservation, Hampton Beach and the Salem Witch Museums. The Best Western Merrimack Valley offers spaciously appointed guest rooms, each featuring a microwave, refrigerator, cable satellite television and free high-speed Internet access. This New England hotel serves a complimentary breakfast each morning. Additional amenities include a fitness center, an indoor heated swimming pool, hot tub, guest laundry and full business services. Pets are welcome. This Haverhill hotel is close to many area attractions including the Budweiser(R) Brewery, New Hampshire and Northern Massachusetts ski areas, the Strawbery Banke Museum in Portsmouth, and the USS Constitution in Charlestown. Guests will also be close to attractions such as Merrimack College, the University of Massachusetts Lowell Campus, the Freedom Trail and the Boston Science Museum. Corporate travelers will appreciate convenient access to the Ward Hill Business Park, Osgood Landing, Raytheon and Cisco Systems. ... more   less 
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Also Known As:
Best Western Plus Merrimack Valley Hotel Haverhill
Best Western Hotel Haverhill
Best Western Haverhill
Haverhill Best Western

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