There is a HUGE difference in the quality of food and service between the Panera at Derby Street Shoppes and at the Panera at the Shipyard. The Derby Street Shoppes Panera is a franchise, the Shipyard Panera is a corporate-owned store. I stay away from Derby Street, which is badly managed and the food is awful. My only complaint about the Shipyard Panera was that during a weekend visit at a very busy time, the management allowed a woman to occupy two tables while she worked on her computer, are food she brought in from outside (took it out of her bag) and did not step in to accommodate their paying customers.
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