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“What a treat!!!!”
5 of 5 bubbles Review of D. Hotel & Suites

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D. Hotel & Suites
Ranked #2 of 5 Hotels in Holyoke
Certificate of Excellence
1 review
“What a treat!!!!”
5 of 5 bubbles Reviewed 28 July 2014

Great Place, Nice People great service clean, clean, clean, obviously the owner really cares about the property, the staff is very well trained, and it was a very pleasant surprise to be so well taken care of!
STAY HERE!

Room Tip: They are all fine!
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  • Stayed July 2014, travelled solo
    • Sleep Quality
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank Russ F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Peter R, Guest Relations Manager at D. Hotel & Suites, responded to this review, 2 August 2014
Thank You for your kind words about our staff. We really appreciate hearing that our guests enjoy our staff. They work hard each and every day to provide the best guest experience possible. We are glad you enjoyed your stay and look forward to serving you again in the near future. --Cheers!
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777 reviews from our community

Traveller rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (135)
Date | Rating
  • English first
  • French first
  • German first
  • Hebrew first
  • Any
English first
Mons, Belgium
Level Contributor
578 reviews
69 hotel reviews
common_n_hotel_reviews_1bd8 133 helpful votes
3 of 5 bubbles Reviewed 27 July 2014 via mobile

The hotel was just ok. The room was average in size but the bathroom felt dated. The mattresses were comfortable but the long black hairs in several spots in the room really turned me off. The complimentary breakfast was ok but the coffee was weak and lukewarm. The staff was friendly though. I stayed here during under its previous name and ownership and think it was nicer then.

Stayed July 2014
Helpful?
Thank Zosia B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Peter R, Guest Relations Manager at D. Hotel & Suites, responded to this review, 2 August 2014
We would like to apologize for your experience at the D. Hotel. We set high guest standards for all our team members to follow and it is clear we did not meet our own expectations. We will learn from this experience. We strive to give all our guests five star service and if we are fortunate enough to earn your business in the future we know we will exceed your expectations. Thank You for making us aware of your experience.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sharon, Massachusetts
Level Contributor
4 reviews
3 hotel reviews
4 of 5 bubbles Reviewed 26 July 2014

I have stayed at this hotel off and on for the last couple of years. It was originally owned by a national chain and then taken over by the current owner. The hotel has been refurbished and given a nice clean look. The rooms are very comfortable. The included breakfast is a nicer touch. What was an even nicer touch that was included in my package was the dinner at the Mick next door. The staff was very accommodating. I have stayed at a few of the other comparably priced hotels in the area and I always work my way back here. I will likely be staying at the "D" throughout my engagements here.

  • Stayed July 2014, travelled on business
    • Location
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank Frank D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Peter R, Guest Relations Manager at D. Hotel & Suites, responded to this review, 2 August 2014
We are glad you enjoyed your Business Class Package. The Mick makes great food and we are happy we could provide you a meal at the end of the day. Thank You for your kind words about our recent renovations. We are glad you enjoyed them and we look forward to serving you again in the near future. --Cheers!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Boston, Massachusetts
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 bubbles Reviewed 25 July 2014

Greetings,
I would say that my stay at D Hotel was average. The room was clean and basic. The cable TV stations were VERY limited, There was a coffee-make in the bathroom, and the room was well-lit. I ordered room-service and had to send a portion of it back - rubbery cold calamari & cold fries & burger. I assumed that the room service was from the Mick next door - the pub of the Delaney House restaurant - part of D Hotel. However, as some whom has dined at the Delaney House/Mick, it was apparent that the room service food was just microwaved frozen food. There was a pool but it was crowded with 25+ rowdy people - my young daughter attempted to swim but was pushed aside. The breakfast was adequate. The scrambled eggs were tasty, as was the crispy bacon, but it was a bit disappointing to have lukewarm coffee from an insulated thermos. All and all the stay was pleasant, but overpriced for the services & amenities - or lack there of. More like a $75 + taxes hotel.

  • Stayed July 2014, travelled with family
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
2 Thank LadyMarjorie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Peter R, Guest Relations Manager at D. Hotel & Suites, responded to this review, 2 August 2014
We regret that your room service did not live up to your previous dining experiences at the Delaney House. All food order items are prepared next door and brought over to the hotel. We also want everyone to enjoy the indoor pool and above all be safe. If our staff was made aware of any situation in the pool they would have resolved it on the spot. We strive to provide first class guest service and we would like the opportunity to earn your business again in the future. Thank You for taking the time to review us we will learn from your experience. --cheers!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Orlando, Florida
Level Contributor
39 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
3 of 5 bubbles Reviewed 24 July 2014

Stayed here with the family because it was connected to the venue that my grandson was using for his wedding. The room was quite large and very nice and comfortable. However, just before we got there, there was a power outage that had just been fixed. This caused the telephone system to be down and it was never fixed during our stay. (Good thing we all have cell phones to get in touch with each other.) We were on the 5th floor so had to take the elevator which was very, very slow. Not only that, if people were getting off and you were slow getting on, the doors closed and that meant having to wait again for the very, very slow elevator. The restaurants were closed for the holiday at the hotel which meant we had to do some driving to find a place to eat. The breakfast was just so-so. The hotel staff were not very helpful. My son had ordered an extra bed for his room for his son, and they delivered the bed but no bedding. My grandson finally had to go down at 11:00 p.m. to the desk to get the bedding. A brunch was served in the restaurant area the day after the wedding and it was quite good and the wait staff there were very pleasant and attentive.

  • Stayed July 2014, travelled with family
    • Location
    • Rooms
    • Service
Helpful?
Thank annasplace
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Peter R, Guest Relations Manager at D. Hotel & Suites, responded to this review, 2 August 2014
Thank You for taking the time to let us know about your experience. We are sorry you did not have a good experience in our pool area. We take pool safety very seriously and if a front desk team member is aware of a situation in the pool area it is resolved immediately. We want everyone to have a safe and fun time. We also apologize that you had to come down to the lobby for bedding. That is completely inexcusable and we will not make any excuses. We will learn from your experience and we know that if we are fortunate enough to earn your business again in the future you will no longer think of us as an average hotel. --Cheers!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cleveland, OH
Level Contributor
56 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
4 of 5 bubbles Reviewed 21 July 2014

As regular travelers from Cleveland to Boston we usually stop in Albany, NY, but opted to go a little further. Booked this hotel through Hotwire, so we got a great deal - better than we ever got in Albany. Although it's 15-20 minutes from the Mass Pike, if you have the time, it's definitely worth it.
They call themselves a boutique hotel, and you definitely get that feel in the lobby area. The rooms were nice, clean, and comfortable. The breakfast is better than the usual fare you get a breakfast included hotels.
We also ate at Delaney's Grill next door. Love the convenience of having a restaurant so close, and very happy with our meal.

  • Stayed July 2014, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank GypsyOH
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Peter R, Guest Relations Manager at D. Hotel & Suites, responded to this review, 2 August 2014
Thank You for your kind words. We hope you decide to go "a little further" more often. We are happy you had a great time and enjoyed our complimentary breakfast. We look forward to serving you again in the near future. --Cheers!
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Lovell, Maine
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 16 July 2014

we like the hotel because it is easy for us to get on the highway on r way to maine. we stay when ever we r in the area. the only thing I have to remember is to bring my own pillows because theres to fluffy and full. the restaurant next door is excellent and the morning breakfast is very good and the young man in charge "steven" is very good.

  • Stayed July 2014, travelled with family
    • Sleep Quality
    • Rooms
    • Service
Review collected in partnership with this hotel

Helpful?
Thank 789carol
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Peter R, Guest Relations Manager at D. Hotel & Suites, responded to this review, 2 August 2014
Thank You for your kind words. We are glad you choose us as your 1/2 way point on your trip. We will be sure to pass your comments along to Stephen. We hope we have the pleasure of serving you again in the future. --Cheers!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about D. Hotel & Suites

Property: D. Hotel & Suites
Address: 1 Country Club Rd, Holyoke, MA 01040-9609 (Formerly Country Inn & Suites Holyoke)
Phone Number:
Region: United States > Massachusetts > Holyoke
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 5 Hotels in Holyoke
Price Range (Based on Average Rates): ££
Hotel Class:3 star — D. Hotel & Suites 3*
Number of rooms: 62
Official Description (provided by the hotel):
The D. Hotel, offers everything you need for a comfortable stay. Whether you’re here on business, visiting the area colleges and universities, attending a wedding or just exploring the beautiful Pioneer Valley, our wide variety of luxury guest rooms, including our romantic bridal suites, can accommodate even the most discriminating traveler. Every room in the D. Hotel is immaculate and designed for maximum comfort and convenience. Take advantage of our central location and count on warm, personalized service 24 hours a day. ... more   less 
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Also Known As:
Country Inn & Suites Holyoke Hotel Holyoke
Country Inn And Suites Holyoke
Country Inn Holyoke
Holyoke Country Inn

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