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“Not that bad depending on where room is located”

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Heritage House Hotel
Ranked #17 of 22 Hotels in Hyannis
toronto
Level Contributor
15 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“Not that bad depending on where room is located”
Reviewed 13 October 2013

Was travelling with a bus group & stayed 4 nts. Good location, walking distance to many things. We had 1 dinner here & it was very good. Breakfast buffet had a lot of variety. Only problem was staff shortage in the morning. Somedays there were at least 2 bus groups trying to get a table & the tables couldn't be turned quickly & everyone was in a rush to get on the bus. You had to flag someone down to get coffee. Room was in main building on main floor & it was fine & clean & had a balcony. The view wasn't great but I didn't go there to sit on the balcony. There was a small elevator but the room numbers & their locations were a jumble to figure out. Some people on the 4th floor complained about a moldy smell which was detected as soon as you entered the hallway. There was a computer in the lobby that guests could use. Found staff to be friendly & trying to accommodate your request the best they could, considering they could have used more people. All in all I would stay there again, but of course, depending upon the room.

Room Tip: Try to get a room on the main floor with a balcony.
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  • Stayed October 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Gloria K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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461 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (96)
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English first
Level Contributor
26 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 4 October 2013 via mobile

Our travelagent booked this hotel, it wouldn't have been our choise. We had a room in the old building, called Chatham. The bed was okay, the bathroom crammed, the view awfull. The doors from the corridor made us almost turn around. The restaurant from the hotel serves a poor breakfast, limited choise, not tastefull. Staff was okay but no more than that. We will not stay there again.

Stayed October 2013, travelled as a couple
Helpful?
Thank wout1953
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Hyannis hotels

Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 17 September 2013 via mobile

Booked through a travel agent back at home prior to travel. This was the last night of our stay before we travelled back home again. We arrived quite early so we went to reception to ask when we could check in and were greeted with a very abrupt "Yes?". We came back a few hours later to check in and found our room. We were located in one of the other buildings within the site. Straight away we noticed the room was very cold and had a serious stench, all we could smell was mould and the view was into a hedge outside. The room was very outdated and was not very appealing. In the bathroom the lid of the cistern was sitting off and the top of the tissue cover was half off. There was makeup and hairs on one of the towels also. After feeling very annoyed, myself and my partner went to find another hotel and paid a lot of money to stay there. If you want a comfortable and enjoyable stay, DO NOT STAY HERE!!

Stayed May 2013, travelled as a couple
Helpful?
4 Thank LouKev15
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Middleboro
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 17 September 2013

Good if you want a place just to sleep. Food at hotel for dinner was not very good, front desk service just ok. Also, there is a waiter for breakfast that is horrendous. He literally asked me "what do u want now" when i never asked for anything to begin with it was buffet....could not believe it! The waitress for both dinner and breakfast were excellent though. Found out from few people that stayed here the waiter in morning for breakfast did same to them.

  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Sherry K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
13 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 9 September 2013

This hotel is a good price if yoir just looking for a place to lay your head and not have to spend a fortune. You r right in the middle of everything that is going on in hyannis and a block from the harbor which is beautiful and where a lot of tours go out from. Rooms are slightly stuffy and not updated but if your not planning on spending your trip in your room then this is the place to be

  • Stayed September 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank slracquet
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Boston
1 review
Reviewed 8 September 2013

staff was very nice, room and bathroom were clean and comfortable (definitely no bed bugs like earlier reviews suggested), hot water in the shower, very good breakfast buffet with different selections everyday, AC worked good, excellent location close to main street, ferry and train station, we visited out of season so outdoor pool was closed, indoor swimming pool and jacuzzi were nice,

Room Tip: pool side rooms have a balcony
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  • Stayed September 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
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    • Service
Helpful?
Thank Kompilator
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bethlehem, PA
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 3 September 2013

We visited Cape Cod over the long weekend and enjoyed our stay at the Heritage house hotel. We liked the location of the hotel and enjoyed the morning breakfast. The hotel has a indoor swimming pool and whirlpool that badly requires maintenance. Otherwise we had good rooms and room service.

Room Tip: please ask for a room in the main building
See more room tips
  • Stayed August 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MukherjeeFamily
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Heritage House Hotel

Property: Heritage House Hotel
Address: 259 Main St, Hyannis, MA 02601-4095
Region: United States > Massachusetts > Cape Cod > Hyannis
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Free Parking Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #17 of 22 Hotels in Hyannis
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — Heritage House Hotel 2.5*
Number of rooms: 143
Official Description (provided by the hotel):
The Heritage House Hotel is Cape Cod's first Solar Powered Hotel, we are making a constant effort toward greener business practices. We are conveniently located one block from Hyannis Harbor, which is the departure point for the Martha's Vineyard, Nantucket, and Whale Watch Ferries. While at the property explore Main Street Waterfront District, offering antique shops, galleries, kayak and bike rentals, dancing, dinning, and live entertainment. We are located directly across from the Regional Transportation Center and Train- Home of Boston's Cape Cod Flyer. ... more   less 
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Also Known As:
Heritage Hotel Hyannis
Heritage House Hyannis
Heritage House Hotel Hyannis, Cape Cod

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