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“Excellent service throughout”

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DoubleTree by Hilton Cape Cod - Hyannis
Ranked #3 of 22 Hotels in Hyannis
Certificate of Excellence
Reviewed 13 August 2012

Great service. Everybody we met were enjoyable. Very clean modern room. We can't tell it is a renovated hotel. We first thought it was brand new. It is somewhat rare in Cape Cod. Pools are large and clean. We were a bit afraid of the noise because it is close to the airport but we were positively surprised how quiet it was. We enjoyed the fireplace outside, what a great idea! No hesitation to recommend it.

  • Stayed: July 2012, travelled as a couple
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Thank RBoiss
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HYHI, Manager at DoubleTree by Hilton Cape Cod - Hyannis, responded to this reviewResponded 23 August 2012

Thank you for your kind words regarding our service and property! We really appreciate that you took the time to share your feedback on TripAdvisor and hope to have the pleasure of welcoming you back again!

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865 - 871 of 903 reviews

Reviewed 12 August 2012

We travelled from the UK to Boston and planned the weekend in Hyannis. Unfortunately we arrived just in time for a wet weekend, including a tornado warning on Friday!
However, from the moment we arrived at the Double Tree Hilton we could not fault anything. The reception and lobby/bar was modern and bright - the reception staff (particularly John and Marcene on concierge) gave us a wonderful welcome and introduction to the Cape Cod area.
The swimming pool was excellent, as was the restaurant. The rooms were spacious, and the beds huge and comfortable.
We would have no hesitation in recommending this hotel to anyone wishing to visit the area.

  • Stayed: August 2012, travelled with family
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Thank sara e
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HYHI, Manager at DoubleTree by Hilton Cape Cod - Hyannis, responded to this reviewResponded 13 August 2012

Thank you very much for your wonderful comments and for taking the time to write. It is very gratifying to know that you “loved every minute” and we will be sure to share your feedback with our staff. It’s too bad that you were not able to experience a sunny Cape Cod beach week-end – hopefully, you will make your way back in the future!

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Reviewed 11 August 2012

This hotel, apparently recently converted from a Radisson and renovated, is across from the airport runway in Hyannis. It is not located near the water or the center of town and is on a very busy highway that makes turning out of the parking lot quite difficult. It is also a poor choice if you like to walk.

I just recently had back surgery, and upon check-in, the staff neither offered to help with our bags nor told us that the room on the "second" floor involved both an elevator ride and then about ten more steep steps (with no elevator) up to the second floor.

The air conditioning is a window unit and is very noisy and makes sleeping quite difficult.

My main issue with this property, however, is their failure to live up to the terms of Hilton HHonors benefits. For Diamond, the Hilton website states "Diamond HHonors guests will receive upgrades to preferred rooms, based on availability for the entire stay at the time of check-in." This property has only two types of rooms (king with no rollaway beds or king with jacuzzi, for which they charge a higher price). At the time of check-in, I asked if they had an upgrade available and the front-desk staff said there were none available. Late that evening, I checked the Hilton website for this property and they did indeed have unsold upgraded rooms available. I complained to Hilton and the manager of the property called me to address the issue. His explanation was that the upgrades are only available if they don't think they can sell the rooms and because this is a busy time of the year, they aren't willing to give upgrades - even if this means that the room will go unsold.

It is hard to imagine the circumstances in which I would return to this hotel.

  • Stayed: August 2012, travelled as a couple
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5  Thank SusaDogue
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HYHI, Manager at DoubleTree by Hilton Cape Cod - Hyannis, responded to this reviewResponded 13 August 2012

We were sorry to learn of your disappointment with certain aspects of our new DoubleTree by Hilton property, which opened on July 12. Please accept our apologies that an upgrade was not offered to you at check-in as a Hilton HHonors Diamond member. We will research and address this issue with our front office staff and appreciate this being brought to our attention. In addition, we will look to do a better job communicating to our guests the alternate, more convenient side road access to our property - this would have made walking or driving to Main Street Hyannis and the waterfront district very accessible. Thank you for writing and we do hope that you would consider giving us a second chance in the future so that we might better meet your expectations.

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Reviewed 8 August 2012

My wife and I recently had the pleasure of spending a night at the Hyannis DoubleTree. We were simply blown away.

The place had style -- a gorgeously decorated lobby, a MOST gracious front desk, a contemporary and utterly comfortable room, a tremendous bath and shower. It very much felt like the atmosphere of a top-flight boutique hotel in a major city, but it was there in Cape Cod. Most unusual, and most appreciated. You couldn't find a nicer place.

It's a new place, and the staff seems very eager to make it the very best experience possible for the guests. And I'll add that the concierge service was terrific -- intelligent, helpful, and very down to earth.

  • Stayed: August 2012, travelled with family
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Thank ElTiante23
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HYHI, Manager at DoubleTree by Hilton Cape Cod - Hyannis, responded to this reviewResponded 13 August 2012

Wonderful! Thanks so much for your terrific review. We are so pleased that you were “blown away” with the property and service you received. We couldn’t ask for more! Thanks again for writing.

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Reviewed 8 August 2012

While the Cape is beautiful, its not known for its hotels. However, now that the DoubleTree is open in Hyannis, maybe this will change. We were in the Cape for a wedding and had booked at an "inn". The photos of the "inn" online looked great. Were we surprised when we arrived at the run-down old motor-lodge that was filthy and had a moldy room. We left and were lucky enough to get a room for 2 nights at the new DoubleTree. I have traveled extensively for work and there is much to be said for the brand hotels. If your travels bring you to the Cape, you wont be disappointed with the Double Tree Hyannis!!!
Very very clean rooms, modern decor, great AC control, quality linens, Crabtree & Evelyn toiletries, small refridgerator and a Trader Joes close by to save money on food/snacks! Two pools (one indoor, one outdoor with lifeguard), relaxing outdoor fire pit patio. WONDERFUL!

Room Tip: Kind is spacious enough for a pack n play and room for our 18 month old to run around!
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  • Stayed: August 2012, travelled with family
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Thank BethL995
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HYHI, Manager at DoubleTree by Hilton Cape Cod - Hyannis, responded to this reviewResponded 13 August 2012

When we completely renovated and rebranded to DoubleTree by Hilton, our goal was to bring the style, comforts and service of a highly respected brand hotel to the Cape. We are so pleased to learn that our efforts have come to fruition. Thank you so much for sharing your wonderful feedback with us and the readers of TripAdvisor.

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Reviewed 7 August 2012

Spent two nights at the new DoubleTree in Hyannis and had a wonderful time. We found the staff to be very friendly and helpful during our stay. Both mornings we enjoyed breakfast at the hotel's restaurant and took advantage of the hot buffet. It was well stocked with fresh food and the service was remarkable. The waitstaff were all very accommodating and warm, a true example of hospitality. They would literally bend over backwards for you. The rooms were great as well and the beds were comfortable. What more could you ask for? Definitely making DoubleTree my family's Cape Cod vacation spot!

  • Stayed: August 2012, travelled with family
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Thank Muriel J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HYHI, Manager at DoubleTree by Hilton Cape Cod - Hyannis, responded to this reviewResponded 13 August 2012

Wow. Thank you! With so many accommodation choices on Cape Cod, we are thrilled that you will be making our hotel your family's Cape Cod vacation spot! Thanks again for writing.

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Reviewed 7 August 2012

Initially I was worried that I could see the landing strip of Hyannis airport (for airplane noise). The inside of the hotel/rooms were soundproof! No airplane drones. Property is quite large with an onsite dining room (excellent choices as well as service at reasonable rates). We reached quite late but staff were courteous and even showed me the room before assigning. In the evenings, they had a fire pit going! Location is good, just a few minutes from Hyannis downtown. When the outdoor pool shuts down (say for rain), they open up the indoor pool. Nice family place to stay.

Room Tip: Aah! the warm cookies upon check in.
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  • Stayed: August 2012, travelled with family
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Thank Shree K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HYHI, Manager at DoubleTree by Hilton Cape Cod - Hyannis, responded to this reviewResponded 13 August 2012

Thank you so much for writing. We are so glad to hear that you enjoyed your stay and our convenient location. Our new outdoor pool and fire pit have become popular new additions to the property – thank you for mentioning.

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Additional Information about DoubleTree by Hilton Cape Cod - Hyannis

Address: 287 Iyannough Rd, Hyannis, MA 02601-2015
Phone Number:
Region: United States > Massachusetts > Cape Cod > Hyannis
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool
Hotel Style:
#1 Business Hotel in Hyannis
#3 Romantic Hotel in Hyannis
Price Range: £84 - £249 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — DoubleTree by Hilton Cape Cod - Hyannis 3.5*
Number of rooms: 160
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DoubleTree By Hilton Cape Cod - Hyannis

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