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“Great place, accommodating staff”

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DoubleTree by Hilton Cape Cod - Hyannis
Ranked #4 of 22 Hotels in Hyannis
Certificate of Excellence
Wilmington, DE
Level 1 Contributor
3 reviews
3 hotel reviews
“Great place, accommodating staff”
Reviewed 10 September 2012

It is great to have a second Hilton Hotel option on Cape Cod (fairly new Hampton Inn is the other). This is a remodeled hotel that they have done an excellent job with. The room was great and the staff was pleasant and professional. A very big improvement over the hotel that was previously there.

We did not try the restaurant... the prices did look on the high side, and I had my three kids

  • Stayed July 2012, travelled with family
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Helpful?
Thank gvwood
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
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Boston MA
Level 4 Contributor
23 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 9 September 2012

Great for a weekend stay because it is 2 min drive to the center of lively Hyannis MA. The staff was so-so, salt water outside pool very nice. We were mostly surprised by the large team at the breakfast buffet, but no service. Regarding hotel: I would say average atmosphere in the rooms, but clean and complete with large good quality flat screen + the regular coffee maker etc. The very nice (and new) salt water pool outside made me give "very good" as overall rating. Indeed there is an airport next door, but I don't think it was busy at nigh (no complaints).

  • Stayed September 2012, travelled with family
    • Value
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Helpful?
Thank Mike_Van_Dyck
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Philadelphia PA
Level 4 Contributor
24 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 86 helpful votes
Reviewed 8 September 2012

When I look for hotels, the three things that are important are: 1) cleanliness, 2) strong wi-fi and 3) a gym. This hotel hits all three and so much more. Since it’s brand-new, it is very clean. Housekeeping did a great job each day, no worries there. Extra towels? Check. They also use duvets instead of bedspread covers, I personally think duvets are much cleaner (cause they get washed) and will pretty much only stay in places that use duvets. I scour online photos to see if they are duvet or bedspread.

The wi-fi is FREE and very strong. Easy log-in. This was very useful since we had 2 ipads, laptop, and iphone. Thank you, thank you!! What a relief to know I could get some work done and the kiddos could enjoy their ipads.

The coup d’etat was the FULL SIZED GYM. You heard it here folks, an actual honest-to-goodness gym for your benefit! It seems that the Cape Cod Fitness Center is located in the lower level of the hotel, next to the pool. And it’s an actual gym, not the two treadmills and a couple of dumbbells in a closet that passes for a hotel gym at some places. It’s got 6 TVs, 10 treadmills, 10 ellipticals, a bunch of bikes, tons of weight lifting equipment and a studio for classes. I did the spinning class one morning, what a treat. It’s not a spa-like gym, like Equinox, but hey, it’s full-sized. The Mr. and I got up at 6:30 AM, taking turns going to work out, we were so excited. Or maybe it was cause our kids were kicking us as they were sleeping in bed. Either way, excellent way to start the day.

On top of this, the service was WONDERFUL everywhere in the hotel. We checked in after 10+ hours of driving, a gentleman named Swainson was kind enough to show me two different room types before we settled on one. Then our friends (who were in a connecting room) had their air unit go on the fritz so they were able to switch both our rooms without a problem. Marissa at the front desk was also well versed in our Hilton Gold benefits (someone trained them well) and we felt truly welcomed (unlike some other places, I’m talking to you Starwoods!)

Breakfast each morning in the Ivy Room was great. Holly, the waitress, is truly a gem. A local Cape native, she shared with us all kinds of great information. She was also able to talk to the chef for me and got a copy of his granola recipe!! The granola is amazing. Each morning, there was eggs, bacon or sausage, breakfast potatoes, cereals, fruits, pancakes or French toast, oatmeal with fixings, 3 types of juice, coffees, and other things I can’t quite recall.

Everyone really made our stay such a pleasure. The front desk and concierge would always say hello, welcome back, and had wonderful recommendations for us each day. Jose, who works at the bar area off the lobby, would always offer some drinks or a cold glass of water to anyone who sat in the lobby area. He was always smiling and offering to help with anything, what a great person to have as an ambassador for your brand!

The only negative would be that the hotel has a weird layout, it takes some time to figure out the best way to get to your room. But from what I understand, the rooms in the 100s and 200s are closest to the gym and restaurant and the 300s and 400s are closest to the outdoor pool.

A big thank you to the Doubletree at Cape Cod, you truly made our vacation memorable!

  • Stayed September 2012, travelled with family
    • Value
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Helpful?
1 Thank GNJL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
new york
Level 3 Contributor
17 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 7 September 2012

My spouse and I had a wonderful time at the newly renovated DoubleTree. We were concerned that its proximity to the Municipal Airport would make for sleepless nights (we sleep with a window open) but we were pleasantly surprised. The flight traffic was limited and not disruptive. We asked that housekeeping clean our room with fragrance free cleansers and they did. The room was cleaned promptly in the morning. The bed was somewhat lumpy (we recently stayed in the Washington Hilton in DC and that bed was more comfortable.) The common spaces in the hotel are newly renovated and have the look of a trendy NY lounge. The outdoor space features a fire pit that is perfect for evening lounging. What made this hotel exceptional is the staff - they were thoughtful and provided great "local" places to hang out for meals or drinks. The Concierge, Marcene, is warm, welcoming and exceptionally skilled at meeting the needs of her guests. She made my birthday dinner very special by making reservations at a great restaurant with excellent cuisine and cocktails. Lucy, Rene, and Swainson at the front desk -- all provided useful information too. The hotel is located in great proximity to day trips to P-town and the Cape Cod National seashore. Also you can just as easily get to Falmouth- Woods Hole. Hyannis has lots of dinner options which is essential on a longer trip. We will definitely return here when we are in the area. The nightly rate is a bit pricey but we will keep an eye out for specials. It would be great if they included a cocktail coupon (for their lounge) or free continental breakfast at their restaurant.

  • Stayed August 2012, travelled as a couple
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Helpful?
Thank tadias
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New Brunswick, New Jersey
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 5 September 2012

Me and my wife stayed here for the labor day weekend....the staff was nice...rooms clean and overall the hotel was very nice.......our bathroom did not have hot water.....it was lukewarm at the best and suddenly turned to freezing cold......this was a very frustrating experience for us.....having booked 2 nights for more than 500 dollars we expected everything to be perfect.....it would have been if not for the hot water issue......when we called the desk about the problem, they mentioned that there was an issue with the water system on our part of the floor and that they did not have any other rooms available.......they refunded one night for us......but that did not really compensate for the frustration we went through.....I would recommend this hotel only if you confirm about the hot water before booking......

Room Tip: Confirm for hot water before you book
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  • Stayed September 2012, travelled as a couple
    • Value
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Helpful?
2 Thank Nilay4B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New York City, New York
Level 6 Contributor
149 reviews
94 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
Reviewed 31 August 2012

Stayed at the Doubletree Hyannis for one night. The hotel has recently changed management (from a Radisson to the Hilton Doubletree) and apparently there was a good deal of renovation. My room did not necessarily reflect high-end renovations. And for the price --over $200 -- the renovations should be better. The room was very small and the bed quite uncomfortable (the mattress felt like it was quite old). And, there was a huge oval (at least one foot wide) soaking wet spot in the carpet in the middle of the room. In the evening, I asked about it at the front desk and someone came to look but could not explain it. The person thought that there had been a stain on the carpet which was cleaned with a wet cleaning product. But the carpet was still soaking wet in the morning!
The bathroom fixtures seem new and the bathroom clean. But the hotel seems like it still needs some upgrades from its earlier life as a Radisson.
The staff were all friendly and did try to be helpful. But at the price, and a need for continued sprucing up, I would not stay again.

Room Tip: Be sure to ask for a room that has always been non-smoking
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  • Stayed August 2012, travelled on business
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Helpful?
1 Thank explore with more
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kernersville, North Carolina
Level 4 Contributor
27 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 29 August 2012

We stayed there the week of Aug 20th with several couples for 2 nites. None of us had hot water for the two nites. Mgmt said they fixed it the first day we were out sightseeing only to come back to ice cold showers. Mgmt did nothing except suggest we go shower at the lockers-all rooms were booked. They did not even offer a meal or a drink for this horrible time of not being able to take a shower. The place is far from town and in town there is wonderful hotels offered. The lack of concern by mgmt is shocking coming from Hilton. I will do all i can to spread the word do not stay here and i will think twice about Hilton in general for this horrible service..

Room Tip: just dont stay there
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  • Stayed August 2012, travelled with friends
    • Value
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Helpful?
2 Thank KB1718
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about DoubleTree by Hilton Cape Cod - Hyannis

Property: DoubleTree by Hilton Cape Cod - Hyannis
Address: 287 Iyannough Rd, Hyannis, MA 02601-2015
Phone Number:
Region: United States > Massachusetts > Cape Cod > Hyannis
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool
Hotel Style:
#1 Business Hotel in Hyannis
#3 Family Hotel in Hyannis
#3 Romantic Hotel in Hyannis
Price Range (Based on Average Rates): £££
Hotel Class:3.5 star — DoubleTree by Hilton Cape Cod - Hyannis 3.5*
Number of rooms: 160
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DoubleTree By Hilton Cape Cod - Hyannis

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