I recently stayed at this property for one night. At check in I requested a room with regular mattresses rather than the sleep number beds that were leftover from when the property was a Radison Hotel. When I got to the room I found that my room had the sleep number beds. When you sit on a sleep number bed the outside edges of the mattress are firm and the center of the mattress is soft. I went to the front desk to report this and the manager told me the man I spoke to did not know that particular room had the sleep number beds. That made me wonder why he would give me this room after I specifically asked for a room with regular mattresses. Not very honest. I am sure they have some way of marking which rooms have new mattresses as opposed to the old sleep number ones. The manager did get back to me with a room on the other side of the hotel far away from where the rest of my family was staying that I could switch to. I decided to stay where I was since we only had one person in each bed which worked out alright and it was only for one night. Just disappointed to be given incorrect information.
The hotel itself is very attractive and has many sitting areas which are very comfortable. This includes lots of outside sitting areas also..
The hotel rooms are also very nicely appointed. The bathroom is especially nice with a very large shower.
We also had breakfast at the restaurant which was pricey. We had the buffet which I believe was around $12. It had the usual eggs, french toast, bacon, fruit and pastries along with cereal. It might have been better if they were able to keep the food warm. I noticed that they had small warmers underneath the plans but did not keep them covered so any heat was lost. I am sure they can do a better job with this breakfast buffet. There was a very nice person named Jessica who was working there. She was very friendly and helpful.
Some extra training probably is in order for this hotel. Front desk could be more friendly, welcoming and knowledgeable. Once they remove the old mattresses I am sure these rooms will be great. Not sure why they would choose to keep these sleep number beds anyway. So may people have had problems with them. Especially where you can't adjust it yourself. You have to get maintenance to come to your room to do that. Just strange.
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