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“Basic clean hotel - but not real cape”

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DoubleTree by Hilton Cape Cod - Hyannis
Ranked #3 of 22 Hotels in Hyannis
Certificate of Excellence
Reviewed 31 October 2012

We flew in from Toronto, Canada to check out the Cape for the weekend, not knowing much about it and after much deliberation settled on the DoubleTree as a jumping off point. The pictures looked great and the reviews pretty good so with no further clue, we booked for 3 nights in their "best" room.

We were very wrong. The pictures look better than the reality as they do not accurately depict the "popcorn" walls that have been left behind from the previous hotel as well as the dim lighting and small, motel-like rooms.

The lobby is clean and modern. The furniture also looks clean and modern. However, the old hotel shell is a turn-off. The rooms are dark and small, with small windows and rattly air units.

The location is not for those looking for a cape experience but for people who know where to go for day trips (which we didn't).

Needless to say we ended up checking out the next morning and moving to a ocean front resort which was pretty good (but at a very different price).

This is a good clean budget hotel but nothing more. As long as you go in with that mindset you will be ok.

  • Stayed: August 2012
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2  Thank Akatravelbug123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HYHI, Manager at DoubleTree by Hilton Cape Cod - Hyannis, responded to this reviewResponded 2 November 2012

Thank you for writing a review about your recent stay at our hotel. We are very sorry that you were disappointed with our guestrooms. We appreciate your feedback and will keep your comments in mind as we continue to evolve the property to best meet and exceed our guests' expectations. We hope that you'll consider staying with us again should you return to the area in the future and tell us what you think about our continuing improvements. Thank you.

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818 - 824 of 883 reviews

Reviewed 23 October 2012

Stayed here for 2 nights while on a tour. Hotel was ok good location if you have a car but not so good if your walking although the town was just a 5 minute taxi ride. The rooms were ok, clean and comfortable. Disappointingly the hotel bar closed really early on a Friday night and on the Sat wasn't open so you had to use the restaurant bar. The lobby was nice with a lovely fire and the staff where really nice and polite. Would recommend.

  • Stayed: October 2012, travelled as a couple
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Thank budlady
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HYHI, Manager at DoubleTree by Hilton Cape Cod - Hyannis, responded to this reviewResponded 2 November 2012

Thanks for sharing your comments regarding your experience. We're glad that you found the rooms to be clean and comfortable. We are evaluating our lobby bar hours and we will likely be revising - since you're right - the lobby area is a comfortable area to relax in. Thanks again for writing!

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Reviewed 18 October 2012

The hotel is a bit rundown, and it is difficult to navigate through the many corners in order to find the elevator, and the restaurant. The room is big, but the bathroom is smaller compared to other hotels we stayed in. There is a safe, and a fridge in the room but no microwave. Since I am a Gold member, I have complimentary breakfast, but it is restricted to only "continental breakfast" only. We did not know about that, and was charged $10.00. Garden Hilton Inn gave us FULL complimentary breakfast, but not DoubleTree!

  • Stayed: October 2012, travelled as a couple
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1  Thank 5flower
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HYHI, Manager at DoubleTree by Hilton Cape Cod - Hyannis, responded to this reviewResponded 2 November 2012

Thank you for taking the time to write and share your feedback. We are sorry that we failed to meet your expectation for our property - please know that we continue to make additioanal improvements to our hotel as we continue to move forward. The specific breakfast offerings for Hilton Honors members do vary by the specific Hilton brand, however, we understand that the differences between the various Hilton family brands can make it confusing from the customer's point of view. We believe Hilton is working on a resolution to this issue. Thanks again for your feedback.

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Reviewed 12 October 2012

Our recent stay at the Double Tree was great. We had a nice room, comfortable beds and a nice, although small bathroom and yet a spacious shower. The staff was very friendly and helpful and it was convenient to everything we needed while in Hyannis. The best part for me was the full gym that is right in the hotel. Cape Cod Fitness (used to be a Golds I was told) was a full gym and had a very complete weight floor and cardio area. For me, a dream come true :)

Room Tip: We had a room on the back side at the very end. There's a door with a key card swipe right ther...
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  • Stayed: October 2012, travelled on business
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2  Thank Marla B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 October 2012

I had a large group recently to the Double Tree in Hyannis, MA and found the rooms to be spotlessly clean with nice large rest rooms and great linens. Housekeeping was excellent. The new lobby is beautiful, although the bar service could use some help. The breakfast buffet was fantastic, but again they need a little help with coffee service. The on property restaurant is lovely with good food and the artisan pizzas are great, but again service is an issue. If you have lots of time, it is a good place to eat. The location is good, being very close to the ferry port for Nantucket and the Vineyard and there are some places walking distance, although not many. The outdoor pool looks lovely and there is also a large indoor pool. I would recommend it.

Room Tip: The hotel is a bit like a maze and the rooms to the left of the lobby, 301 and up are more easily ac...
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  • Stayed: October 2012, travelled on business
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1  Thank Charlene T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 October 2012

We stayed four nights at the Doubletree as a part of a tour. The room was clean and comfortable. Housekeeping never did leave the appropriate number of towels so every day we had to request additional ones. The hotel was quiet even though it is located on a busy road.

The landscaping of the hotel was nice which added to it's peaceful atmosphere. The gardens included statues of children at play.

Breakfast buffet was included with our room. The staff was not able to keep up with the flow of people into the serving area. They were not helpful and only provided coffee, silverware, etc when asked and then they acted like the requests were a bother. The buffet itself offered varied choices each morning.

The hotel is located across from the airport and away from the main part of town. If you did not want to eat at the dining room there were not many other options within walking distance.

I would probably look for other lodging options when we return to the Cape.

  • Stayed: September 2012, travelled with family
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Thank OkSpeedy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 September 2012

The Double Tree is newly remodeled and re-opened hotel. The make-over is nice, but it does not feel like a new hotel or Double Tree. Nevertheless, it is very nice and the room price is reasonable for Cap Code. It is located on a fairly busy road, so getting in/out of the parking lot can take a few minutes depending on the time of day. The front desk staff was very friendly, greeting us each day when we walked through the lobby. They are trying hard, but it is clear that they are still working out the bugs. Our King Bed room was average/smaller sized, clean and had a comfortable bed. The furniture and bedding was upscale. The room was nicely decorated and the bathroom was very large; ours had a two person Jacuzzi/shower combo. The room doors were very loud and noisy; you could hear every door slam down the entire long hall. As luck would have it our room was near the maintenance room and they must have opened and shut/slammed the door 20 times each night, luckily stopping by 11 pm. I can't only blame the maintenance staff for slamming doors, our neighbors were equally rude, what do people not get about being courteous to the people around you? If you are a light sleeper or try to go to bed early, I would look elsewhere. We were given provided a voucher for a continental breakfast because of our Hilton Honor level. For an additional $4 per person, you could upgrade to a full buffet which was very worth it. The waitress and staff at the restaurant were very friendly and attentive. Even though the hotel seemed busy the restaurant did not seem very busy in the morning. The hotel has a large outdoor and indoor pool and a nice gym. The area definitely needed a upscale hotel, I am just not sure this one quite made the Double Tree mark. The Doubletree was comparable in price to the Hampton down the road and if it remains that way, I would try it again on our next visit, but definitely stay away from the elevators or maintenance rooms.

Room Tip: Ask for a top floor room on the left side of the lobby facing the rear or inside of the complex. Ma...
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  • Stayed: September 2012, travelled as a couple
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1  Thank ZIPPY87ME
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about DoubleTree by Hilton Cape Cod - Hyannis

Address: 287 Iyannough Rd, Hyannis, MA 02601-2015
Phone Number:
Region: United States > Massachusetts > Cape Cod > Hyannis
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool
Hotel Style:
#1 Business Hotel in Hyannis
#3 Romantic Hotel in Hyannis
#3 Family Hotel in Hyannis
Price Range: £93 - £225 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — DoubleTree by Hilton Cape Cod - Hyannis 3.5*
Number of rooms: 160
Reservation Options:
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DoubleTree By Hilton Cape Cod - Hyannis

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