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DoubleTree by Hilton Cape Cod - Hyannis
Ranked #4 of 22 Hotels in Hyannis
Certificate of Excellence
Westminster, United States
2 reviews
“Excellent”
5 of 5 bubbles Reviewed 28 March 2014

Clean, modern, wonderful staff, front desk VERY helpful and gave perfect dining options! The indoor pool was amazing. This is a great Mid-Cape location. Cape Cod Chips and Cape Cod Brewery are nice nearby destinations. THANK YOU! Will return again.....often! :-)

  • Stayed March 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Kurtis Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HYHI, Manager at DoubleTree by Hilton Cape Cod - Hyannis, responded to this review, 4 April 2014
Wow! Thank you for your kind words. We really appreciate that you took the time to share your feedback on TripAdvisor and are so glad to hear that we will be seeing you again….often! :)
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786 reviews from our community

Traveller rating
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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (94)
Date | Rating
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  • English first
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English first
South Yarmouth, United States
1 review
5 of 5 bubbles Reviewed 23 March 2014

Just as expected from a Hilton hotel, the service was excellent. The staff were friendly and helpful. Compared to other hotels, the hours for dining was open later and food was not too pricey. The pool was great. Amazing atmosphere. Definitely would recommend!

  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Marisa B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HYHI, Manager at DoubleTree by Hilton Cape Cod - Hyannis, responded to this review, 4 April 2014
How great to hear! Thank you so much for choosing us and for your terrific recommendation. We can’t thank you enough for writing.
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FALL RIVER, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 19 March 2014

My boyfriend had a great weekend stay at this hotel with a king size bed/jacuzzi in room. The food was amazing as well as all of the staff. Phillip at the front desk was a pleasure to deal with and made sure our stay was as comfortable as possible.

  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
1 Thank Cheryl R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HYHI, Manager at DoubleTree by Hilton Cape Cod - Hyannis, responded to this review, 4 April 2014
Thanks so much for your wonderful review and for your special “shout out” for Philip. Thank you very much for writing.
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east greenwich, United States
1 review
5 of 5 bubbles Reviewed 19 March 2014

Well appointed, clean, great staff, very conveniently located. Very accomodating - we had a big group and everyone (kids/adults) gathered to watch a local game in the bar/bistro/lobby area. It was an uplanned get together and there was only one bartendar on and he handled everything with ease and good humor.

  • Stayed March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Laurie B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HYHI, Manager at DoubleTree by Hilton Cape Cod - Hyannis, responded to this review, 4 April 2014
Sounds like you had a nice time! We’re glad to hear that things worked out well for your group and hope to see you back again. We appreciate that you took the time to write.
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Cranston, Rhode Island
1 review
3 of 5 bubbles Reviewed 14 March 2014

Upon check in the staff was wonderfully helpful and very friendly. We had arrived early were very pleased we were able to check into our room. Since this was our first time visiting the Cape they gave us a lot of helpful info and a map with suggestions for places to eat. They were also very accommodating with our request for a late check out. The hotel was beautiful and nicely decorated. Since it was winter we were not able to enjoy the out door pool or the beautiful patio area.The room were reserved was a King size with a Jacuzzi tub. The room was clean, the bed was very comfortable and the art work had some personality. Since most hotels have awful boring art this was a pleasant surprise. The disappointment of the room was the cleanliness of the tub. Since this was supposed to be a relaxing romantic getaway with my husband the Jacuzzi tub was something we were looking forward to but it was not relaxing once we notices the ring of discolored brownish soap gathering on the shower curtain and along the side of the tub. I do realize being that it is a Jacuzzi with jets it is much harder to clean but if you are going to offer these in the rooms I would expect them to be given an extreme amount of attention. Not worth the money. We decided to try the hotels restaurant for dinner but they we having a privet event so the regular restaurant was closed but the were offering dinner in the bar area. We thought we would try it...not a smart move on our part. There was one man on staff to run the entire show. He was the bar tender, the waiter the runner for the kitchen and the hostess. His name was John and I would give him five stars for his hard work, friendliness, knowledge and great energy and effort. He was absolutely wonderful however the place was packed and there was no way one person could handle it all. It was so full and things moved so slowly because only one man was working that people started to leaving after waiting too long for a menu or for someone to take their order. Those that stayed waiting over an hour + to get their food some as simple as a cheese pizza. We ordered the steak and the salmon off of the specials and I completely regret that decision. It was way over priced for the quality and portion size not to mention waiting over an hour for it. I got a blah over cooked steak and rice-a-roni style plain rice and my husband received a very small piece of salmon (which actual had good flavor) also with plain rice-a-roni style rice. We did stop by the front desk on our way back to our room to let them know what a great job John was doing but he needed a lot more help to properly care for the amount of people. We did have breakfast in the hotel restaurant the next morning and that was delicious! I am not sure if the dinner issue was a fluke thing because it was winter and they had a privet event but for such a nice hotel I would have expected much more. Over all the staff was very friendly and helpful, the hotel is in a great location to the main street just very disappointed in the Jacuzzi tub and our dinner experience. I would probably go back and try it in the summer however I would not spend the money for a Jacuzzi tub and I would eat out in one of the great restaurants they have in town.

  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank S S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HYHI, Manager at DoubleTree by Hilton Cape Cod - Hyannis, responded to this review, 4 April 2014
Thank you very much for taking the time to share your valuable feedback regarding your stay with us. We appreciate hearing about the areas where you felt we did well…and the areas where we should look to improve. We do wish to apologize for the cleanliness issue you experienced with your Jacuzzi tub and for the less than stellar dining experience. We have shared your comments with our staff. Also, we have recently replaced our Jacuzzi tubs with oversize “soaker” tubs. We think that this will be an improvement that our guests will enjoy. We’re glad to hear that you will consider giving us another try this summer and look forward to seeing you again.
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Marlborough, United States
1 review
5 of 5 bubbles Reviewed 12 March 2014

Check in was quick and efficient. Room was clean, quiet and the location is great if you are using the Hyannis airport. Indoor Pool was large and very clean. There was tea, coffee and cream in the room I would have liked bottle water. Plenty of electrical outlets. Wifi connected easily.

  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Christine R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HYHI, Manager at DoubleTree by Hilton Cape Cod - Hyannis, responded to this review, 4 April 2014
Thank you very much for writing. We appreciate that you chose us for your business travel stay and hope to see you again. If you are not already a member of the HHonors hotel rewards program, we hope that you will consider signing up….it’s free and allows you to earn points to use towards future hotel visits and provides additional upgrades/benefits.
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United States
1 review
5 of 5 bubbles Reviewed 5 March 2014

I had hoped all 17 of us would have stayed the night, but most living within 2 hours of the hotel chose to go home rather than risk weather. 4 of us had a wonderful time. The reception staff were terrific. Elisha, from groups and meetings arrangement, was wonderful. Very patient. Very helpful. For me a bit embarrassing. As they say; Like herding cats. Those that went home early missed a great evening, excellent accommodations, service and breakfast. Everyone on staff is professional, polite and generous with their time.

  • Stayed March 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Bud C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HYHI, Manager at DoubleTree by Hilton Cape Cod - Hyannis, responded to this review, 4 April 2014
Thanks so much for writing. We’re glad that you enjoyed your stay with friends at the DoubleTree. We appreciate your kind words and thank you for your special mention of our wonderful Sales Manager – Elisha. Hopefully, we will see you again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about DoubleTree by Hilton Cape Cod - Hyannis

Property: DoubleTree by Hilton Cape Cod - Hyannis
Address: 287 Iyannough Rd, Hyannis, MA 02601-2015
Phone Number:
Region: United States > Massachusetts > Cape Cod > Hyannis
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool
Hotel Style:
#1 Business Hotel in Hyannis
#3 Family Hotel in Hyannis
#3 Romantic Hotel in Hyannis
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — DoubleTree by Hilton Cape Cod - Hyannis 3.5*
Number of rooms: 160
Reservation Options:
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Also Known As:
DoubleTree By Hilton Cape Cod - Hyannis

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