We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Great Cape Hotel”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 9 more sites!
DoubleTree by Hilton Cape Cod - Hyannis
Ranked #3 of 22 Hotels in Hyannis
Certificate of Excellence
Reviewed 1 July 2014

The Good = Great location, a walk into town or to the ferry. VERY VERY clean, housekeeping was great. Front desk found the room type I was looking for (2 beds and a bathtub).
The not so good = Hilton Diamond does not get you much. They follow the rules (a continental breakfast for me and one guest), however, as much as I travel, this is the only property that wanted to nickel and dime me with a 4.00 upgrade for a full breakfast, and charge my 2 kids 15.95 for a buffet. Really? Most Doubletrees and full Hilton properties usually give me a coupon for an appetizer if they do not have a club lounge, not here. Again, they are not obligated to do this but usually happens.
The BAD = day two I called the front desk to see what our options were for the hour journey to P Town, was informed of the bus, but it would take a long time. When asked "What would you do"? I was told "Stay up there for find a ride with someone else headed that way.
Also, the indoor pool was closed the entire time we were there, we were told the heater was broken. Come on it is summer, we do not need heated water!

  • Stayed: June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank daisy20071960
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HYHI, Manager at DoubleTree by Hilton Cape Cod - Hyannis, responded to this reviewResponded 11 July 2014

Thank you for writing and for sharing your feedback with us. We appreciate hearing the specifics of the areas where we did well and the areas where we could have done better. Admittedly, we do follow the “rules” as far as the HHonors program goes and understand that the inconsistency among the Hilton properties could be frustrating. We’re sorry to learn of the poor response you received regarding your PTown inquiry and have shared your comments with the Front Office manager for follow up. We hope to see you again!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review
Reviews (883)
Traveller rating
Traveller type
Time of year
Language

579 - 585 of 883 reviews

Reviewed 30 June 2014

This hotel is conveniently located in Hyannis where there are many activities, beaches, shops and restaurants plus you have easy access to other areas of the Cape and the ferry to the islands. I think this must be an older hotel that was renovated because the layout is a little strange - we couldn't get to the lobby from our area without going outside. Other than that, it is tastefully decorated with comfortable, spacious rooms. There are all the amenities you want - free WiFi, fridge in room, indoor and outdoor pools, on site restaurant and prompt room service. The staff was very friendly and helpful. I would stay there again.

  • Stayed: June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank nancynj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HYHI, Manager at DoubleTree by Hilton Cape Cod - Hyannis, responded to this reviewResponded 11 July 2014

Thanks for writing. We’re so glad to hear that you enjoyed your stay with us and that our location was convenient. True, our layout could be better (and yes, we are a renovated property), but rest assured that our entire hotel can be accessed without a trip to the great outdoors! We’re guessing that someone gave you the “shortcut”, without telling you so (and we will share your comments with our staff). We’re pleased that you would stay with us again and look forward to your return visit.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 June 2014

I planned a conference retreat at the Doubletree Hilton in Hyannis. The hotel was recommended by one of the faculty who attended the retreat and she could not have been more correct. The service was excellent from the planning stages to the service we received during out stay. The staff was professional, respectful, competent, and knowledgeable. Everyone treated us like our business and comfort was very important to them. The bedrooms were very nice and clean and if we had any problems they were addressed immediately. The conference retreat setup was well thought out and complete with everything we needed. Some of the faculty said they would come back to visit just for pleasure because of how well we were received. Thank you to Elisha and all the staff for taking great care of us!!

LaDonna C.

  • Stayed: June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank LaDonna C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HYHI, Manager at DoubleTree by Hilton Cape Cod - Hyannis, responded to this reviewResponded 11 July 2014

What kind words. Thank you! We are so pleased to have been able to host your recent conference retreat and are very happy to hear of your group’s satisfaction – from the initial planning (with our wonderful Elisha!) to the on site execution of your events. We hope to have the privilege of welcoming your group back again. Thank you so much for taking the time to write.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 June 2014

We enjoyed our stay at the Doubletree in Hyannis. It is a good location on Cape Cod, central to a day trip to Martha's Vineyard and Provincetown. The room was very nice and clean, and the facilities were nice as well.

  • Stayed: June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton
Thank Adam F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HYHI, Manager at DoubleTree by Hilton Cape Cod - Hyannis, responded to this reviewResponded 11 July 2014

We’re so pleased that you choose us for your family stay and that it was an enjoyable one. It sounds like you were able to see many of the sights around the area and that our location proved a convenient starting point. We hope to see you again!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 June 2014

Have lived in the USA previously for 6 years and returned to visit our son living here. Have been travelling for 4 weeks and today am told I don't qualify for the bottle of water gifted to anyone who is a GOLD member of the Hilton Club.. Every other place we have stayed at, it has been complimentary!!!!! I am not impressed with the Double Tree by Hilton Cape Cod who categories guests status by a "gift of water" which I am sure one would consider a basic commodity in this country and the rest of the world. ATR

  • Stayed: June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank ATR31
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HYHI, Manager at DoubleTree by Hilton Cape Cod - Hyannis, responded to this reviewResponded 30 June 2014

We’re very sorry to hear of your frustration with respect to the complimentary water that is offered as part of the Hilton HHonors™ benefit to silver, gold and platinum members. Although, this is a standard among Hilton properties, we do wish that our front office had made an exception and we will review your comments with our team. Although we regret that we did not leave you with a better impression, we appreciate hearing your feedback on this issue.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 June 2014

This Hotel has knowledgeable, friendly staff,Sean at front desk very accommodating,Loved the warm cookies at check in, close to Hyannis center,shops food and beaches,(honey dew donuts right across the parking lot).outdoor pool heated was nice on a breezy day. don't be surprised when lifeguard has lunch break in the afternoon and pool will close for that(but they need a break).layout of hotel is weird but you can adjust(take a walk around first to find your way),fire pit at night was awesome to sit by and a nice big comfy couch to relax on too).i would highly recommend this hotel and will return again.it is across from a small airport but they don't seem to run at night.found all staff I came in contact with to be super friendly and awesome from front desk, lifeguards,restaurant, and housekeeping,the woman AM mgr in restaurant(sorry did not remember name) was very accommodating.. thank you for a wonderful 3 days on cape cod.glad I chose this hotel.

  • Stayed: June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Bernice K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HYHI, Manager at DoubleTree by Hilton Cape Cod - Hyannis, responded to this reviewResponded 30 June 2014

Thank you so much for writing and for sharing all your wonderful comments with us and the readers of TripAdvisor. Thank you also for your special recognition of Sean at our front desk - we (and he) appreciate your kind words. In our town (Barnstable) it is stipulated that a life guard be on duty at all times – so be certainly appreciate your understanding regarding the meal break. We are however working to try and fine tune our schedules and staffing to alleviate this moving forward. Thank you for writing and for your great recommendation! Hope you can come see us again!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 June 2014

this Hiltonsucks! wanted to order room but there was no room service menu in the room. So i called and the front desk said yes they have room service but no menu in the room. so am i supposed to go down

  • Stayed: June 2014, travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton
Thank Katepisman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HYHI, Manager at DoubleTree by Hilton Cape Cod - Hyannis, responded to this reviewResponded 30 June 2014

We’re very sorry to hear of the inconvenience you experienced with respect to the room service menu. It is our practice to include our room service menu at check-in with our operating hours and we regret that we dropped ball on this. Our understanding is that our Front Office Manager offered to have a menu delivered to your room – but acknowledge that this was not ideal based on your time frame. We hope you will consider giving us another chance!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Also consider these accommodations in or near Hyannis
0.9 mi away
Hampton Inn and Suites Cape Cod - West Yarmouth
0.7 mi away
Anchor In Hotel
Anchor In Hotel
#1 of 22 in Hyannis
1,126 reviews
1.3 mi away
Bayside Resort Hotel
Bayside Resort Hotel
#2 of 20 in West Yarmouth
1,264 reviews
Show Prices
Show Prices
Show Prices
1.1 mi away
Fairfield Inn & Suites Cape Cod Hyannis
1.6 mi away
Holiday Inn Hyannis
Holiday Inn Hyannis
#8 of 22 in Hyannis
551 reviews
0.6 mi away
SeaCoast Inn
SeaCoast Inn
#4 of 22 in Hyannis
1,276 reviews
Show Prices
Show Prices
Show Prices

Been to DoubleTree by Hilton Cape Cod - Hyannis? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about DoubleTree by Hilton Cape Cod - Hyannis

Address: 287 Iyannough Rd, Hyannis, MA 02601-2015
Phone Number:
Region: United States > Massachusetts > Cape Cod > Hyannis
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool
Hotel Style:
#1 Business Hotel in Hyannis
#3 Family Hotel in Hyannis
#3 Romantic Hotel in Hyannis
Price Range: £93 - £225 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — DoubleTree by Hilton Cape Cod - Hyannis 3.5*
Number of rooms: 160
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Odigeo, Expedia, Hilton Hotels Direct, Travel Republic (UK), TripOnline SA, Hotels.com, Ebookers, Evoline ltd, HotelsClick, Cancelon, getaroom.com and 5viajes2012 S.L. so you can book your DoubleTree by Hilton Cape Cod - Hyannis reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
DoubleTree By Hilton Cape Cod - Hyannis

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing