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Holiday Inn Hyannis
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Reviews (552)
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249 - 254 of 552 reviews
Reviewed 30 December 2013

If you intend on staying at this location make sure that if anyone needs to call for you, that they have your cell phone number. The employees at this location do not take phoen messages or transfer you to a guest room when asked.

  • Stayed: December 2013, travelled solo
    • Service
1  Thank DAWN D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HYHI, Manager at Holiday Inn Hyannis, responded to this reviewResponded 6 January 2014

We’re sorry to hear of your disappointment with the handling of your requests to be transferred to one of our registered guests. For the safety and privacy of all of our guests, we require accurate guest name information to be provided in order to connect room calls and unfortunately our understanding is that this was not the case. We’re sorry for any inconvenience you encountered and invite you to contact us if we are mistaken regarding the circumstances.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 December 2013

Got charge for smoking in room when they found a can in garbage with ashes in it, that I put in there from out side. Was told to talk to manager but for voice mail. So I went in there and asked to talk to manager and the same girl I talked to on phone said I am that manager really. This was after we were woken up At 5 am by the heating unit that I should have complained about because as I was standing the they gave somebody a free nite but offered me nothing.and two days later the charge they were returning is not back in my account and know I have no money cause they took it all!! Granted the run was nice. So remember to leave your cig butts on porch so you dont get charged 500 a nite. I have stayed in many of holiday inn hotels and that was the worst one. I am a nonsmokers!!!!

  • Stayed: December 2013
    • Location
    • Rooms
    • Cleanliness
Thank eaglededie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HYHI, Manager at Holiday Inn Hyannis, responded to this reviewResponded 6 January 2014

As a 100% non-smoking hotel, we do our utmost to ensure that the premises are kept smoke free. The cigarette ashes/”butts” that were brought inside the guestroom from an outside deck area unfortunately did result in a smoke odor in the guestroom and the hotel implemented a smoking charge. After speaking with this guest on check-out day, we reversed the charge to the guest’s debit card. Unfortunately, the credit did take some time to be processed by the cardholder’s bank and we regret the inconvenience.

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Reviewed 18 December 2013

After traveling all day from DC to attend my daughter's ice skating competition I was thrilled to get to a comfortable bed. And that is EXACTLY what I found!!! From the from desk to the Bar to the cleaning staff you're a top notch hotel! Better or worse I travel often and have stayed at many hotels and you rank among the best! Stephanie was an AMZING host at the bar and put up with our silliness with great resolve. I would recommend this property for single groups or families!!! Thanks for an AWESOME stay!

  • Stayed: December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Carlos M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HYHI, Manager at Holiday Inn Hyannis, responded to this reviewResponded 6 January 2014

How wonderful! We couldn’t be happier to hear of your “awesome stay” with us! We sincerely appreciate that you took the time to write and for your special recognition of our bartender Stephanie. Thank you.

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Reviewed 16 December 2013

My family of three stayed here for an ice skating competition in Bourne. This hotel is about 25 minutes from the rink, an easy highway ride. I'm an IHG rewards gold member, so we were upgraded to a suite.

The staff was very friendly, the room layout was good for us with the upstairs loft area -- it gave my daughter and her friends a place to hang out. It was too cold to use the deck, but this would be a great place in the warmer months.

The pool area was lovely. We really enjoyed sitting in this area while the girls made use of the pool.

The rooms were a bit small, but adequate for our needs. My only suggestion would be to put a better mattress on the sofa bed in the suites - it was fine for my 15-year old, but I wouldn't want to have to sleep on it!

Room Tip: The loft suites really are great for families. King bed, two bathrooms (although the upstairs one lacks privacy), recliner, desk, sofa bed and a great deck.
  • Stayed: December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Joyful1NH
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HYHI, Manager at Holiday Inn Hyannis, responded to this reviewResponded 6 January 2014

We’re so pleased that we were able to host your family and fellow team members during the December ice skating competition at the Bourne arena. We appreciate hearing your feedback – both in the areas where we are doing well and the areas where we might look to improve. Thank you for writing.

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Reviewed 15 December 2013

We were in Cape Cod for an ice skating competition and stayed at this hotel. The hotel was nice, but the staff was outstanding. In particular, Stephanie - the bartender extraordinaire - was awesome! She made us feel like we had come into her home. She treated us like friends rather than just hotel guests. We will definitely come back here!

Stayed: December 2013, travelled with friends
Thank Laurie M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HYHI, Manager at Holiday Inn Hyannis, responded to this reviewResponded 6 January 2014

Thanks so much for your terrific review. We’re delighted that our staff really made you feel at home during your stay with us. We will be sure to pass on your wonderful feedback to Stephanie. Thanks again!

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