My family and I just returned from our first stay at the Hyannis Harbor Hotel this past 4th of July weekend, and I wanted to share this review while the experience was fresh in my head.
I must admit I was getting more and more nervous abou the hotel as our trip drew closer, as a result of the many negative reviews of it on this site. However, I was actually mildly surpised upon arrival compared to that anticpated experience. For me, above all else, my #1 requirement for a hotel is cleanliness, and our room was quite clean. A few heavy spots of dust in and around the TV furniture, but seemingly very clean where it really counts (the beds, the bathroom). Probably depends on the housekeeper. The location could not be more perfect, and my young kids really enjoyed it. Across the street from the ferries, less than a mile from two beaches in one direction, 1/2 a mile to the downtown strip in the other direction, and probably 7 or 8 places to eat within a short walk.
I do have a few complaints, but would classifty them as relatively minor:
1) They seem to guard the toilet paper as if they're watching the gold in Fort Knox. One roll, no spares provided, and even when they cleaned the room each day did not replace or provide a spare for the half to quarter of a roll that was left on the holder. With a family of four, we had to call down for an extra roll twice in our 3-night stay. I know it wasn't just us, because one morning while I was walking the kids to the pool, I passed a guest asking one of the housekeepers by her cart in the hallway for another roll. And when I was checking out my last day, I heard one of the girls behind the desk calling on the phone apparantly to housekeeping to send a roll to room number 4-something. I don't know - maybe with the economy in shambles more people have been taking it home, but this is ridiculous. I would stay here again, but would bring a few rolls next time.
2) As stated in other reviews, only one pool (the indoor or outdoor) is open at a time, I assume based on weather. We went to indoor pool once, and the water was a little foggy. You couldn't see the bottom except in the real shallow end, and to be honest, I did not smell the chlorine smell in the air that one usually does at an indoor pool.
3) We had a room in the back, which was fine from the inside, though nothing fancy. It was easy to notice that the appearance of the hotel in the back, including the decks, was not as kept up and certainly not as renovated as those in the front-facing parts of the property.
4) Lastly, we paid a premium for 2 of our nights (Fri. & Sat.), because of the 4th of July weekend. They did honor an internet coupon for Thursday for the $89 walk-in rate on that night. I've stayed in a number of different hotels on different parts of the Cape over the years, all in the summer time and mostly on weekends, and realize you wind up paying more than you think you should for an old, less than modern facility based solely on its location. This time was no different.
I would likely stay here again if I was coming to Hyannis, but would request a room in the front-facing side of the building.
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- Also Known As:
- Hyannis Harbor Hotel Cape Cod