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“Needs much attention”

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International Inn and Suites on Cape Cod
Ranked #21 of 22 Hotels in Hyannis
Thompson, Connecticut
Level Contributor
32 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
“Needs much attention”
2 of 5 bubbles Reviewed 25 November 2013

My wife and I booked the Princess Jr. Suite through Groupon for a slightly discounted price. The room was not even close to the pictures on their website. Although our room was fairly clean, the whole facility is very run down.
Our room had black stains behind the bathroom mirror, some of the tile grout in shower is very stained. There was one broken shower head and non functioning controls in the hot tub. I asked for a better maintained room and was told that maintenance would make repairs while we were out. Nothing was done. The hall to the pool room was very cold with ceiling tiles very badly stained and falling down.
The soda machine and ice machine next to our room was out of order. Didn't even bother checking others. So much for putting our wine on ice!
There wasn't even anything in the room for room service or other services that they may offer.
Our Groupon deal included a free buffet breakfast but we were told that it was an extra fee & not included. Our second morning I again inquired about the free breakfast and this time showed a copy of our Groupon deal. We were given a free breakfast voucher only to find the buffet steamers empty with only cereal and a few danish avalable @ 09:00. We tried dinner the first night in their lounge and was dissapointed in their obviously frozen fish. The dinner staff was very nice.
We will not be going back there and must say it is the first bad Groupon experience we have had.

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  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank RonDon81
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
internationalinnands, Webmaster at International Inn and Suites on Cape Cod, responded to this review, 21 February 2014
Dear Guest,

Thanks for your honest comments. You are correct that our property needed much attention last year, but fortunately most of the issues you mentioned have been completely resolved now. We are meeting our goal to get better and better every day, and I think you would like what you see if you visit us again. I sincerely apologize, however, that we could not meet your needs better during your stay.

Sincerely,
Hotel Manager.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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560 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    3 of 5 bubbles
  • Rooms
    2.5 of 5 bubbles
  • Service
    3 of 5 bubbles
  • Value
    3 of 5 bubbles
  • Cleanliness
    3 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (103)
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English first
Oxford, Massachusetts, United States
Level Contributor
27 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 bubbles Reviewed 24 November 2013

this is our second stay here, we picked the crown victorian suite. it looked a little run down, but no big deal. the staff was friendly and the hotel was quiet! everything in our room worked fine.

will come again!

  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Christopher F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kim S, Director of Sales at International Inn and Suites on Cape Cod, responded to this review, 29 April 2014
Dear Karen,

We strongly value all feedback, both positive and negative. We strive to please our guests and to make their stay a pleasant one. Upon check-in, our front desk agents ask every guest to call them immediately if there is anything wrong with their room or if they have any questions or concerns, this way we can address any issues immediately. If time allows, our desk agents give courtesy calls to every guest who has checked in. We do this to ensure that all of our guests’ needs are taken care of and that they are happy and satisfied. Had we received any complaints, we most certainly would have addressed them immediately. Presently we are under new management and are making improvements to the property. Hyannis is a wonderful area & we are truly blessed to be in the heart of it all. We truly appreciate your review and hope to see you back again real soon!

Sincerely,

Kim Sohlman
Marketing/Sales Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Nantucket, Massachusetts, United States
Level Contributor
42 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
3 of 5 bubbles Reviewed 20 November 2013

The location is ideal on Main St. I guess this hotel was updated but I didn't like bathroom one bit. The toilet was old and Jacuzzi tub too, when I used the shower the water had no choice but to leak out and wet toilet area. tried to avoid that but no way apparently. They only gave 2 bath towels, they could at least do 3, and they were coarse on the skin. The bathroom amenities were ok though and smelled nice. and Room was spacious and overall ok.
Front Desk staff was pleasant and courteous. Helped to store our bags for quite a bit.

  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Karen S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kim S, Director of Sales at International Inn and Suites on Cape Cod, responded to this review, 29 April 2014
Dear Karen,

We strongly value all feedback, both positive and negative. We strive to please our guests and to make their stay a pleasant one. Upon check-in, our front desk agents ask every guest to call them immediately if there is anything wrong with their room or if they have any questions or concerns, this way we can address any issues immediately. If time allows, our desk agents give courtesy calls to every guest who has checked in. We do this to ensure that all of our guests’ needs are taken care of and that they are happy and satisfied. Had we received any complaints, we most certainly would have addressed them immediately. Presently we are under new management and are making improvements to the property. Hyannis is a wonderful area & we are truly blessed to be in the heart of it all. We truly appreciate your review and hope to see you back again real soon!

Sincerely,

Kim Sohlman
Marketing/Sales Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
79 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
1 of 5 bubbles Reviewed 17 November 2013 via mobile

I booked this room through a Groupon, the picture was gorgeous. We picked a Waldorf Suite which showed beautiful red walls, a chandelier, a jacuzzi in the same room. I actually cancelled a reservation we had already made with another hotel because this one looked more romantic. Oh how wrong I was. Why I didn't come to TA to first check the reviews is beyond me but I really wish I had prior to booking. The place is also called Cuddles and Bubbles- right there you know your in for it. They ask for a $50 security deposit- I have been in beautiful hotels and have NEVER been asked for a security deposit. Makes you wonder what kind of clientel they bring in. The hall smelled of moldy trash. The room itself had its own dingy smell. The room was two seperate rooms with dark dirty carpet in the bedroom and a trashy hanging lamp that had bulbs out. Neither lamps worked. I guess to be fair it wasn't totally dirty everywhere- but we were just grossed out the entire time- could not wait to leave. The door wouldn't shut properly- you could see the light of the hallway through the door frame- and the walls were paper thin. It almost looked like they tried to make it nice but ran out of money and started to cut corners. The bed was comfortable and appeared clean- minus the burn hole in the comforter and the gross old cigarette someone left on the floor next to the bed. As for romance- we were too skeeved out to even think about it. You want to have your clothes and shoes on the entire time you are here. It's nasty. Don't waste your money- and shame on Groupon and their website for being SO misleading!

  • Stayed November 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Sunshinedreamin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
internationalinnands, Webmaster at International Inn and Suites on Cape Cod, responded to this review, 11 December 2013
Dear Guest,

Thank you for choosing International Inn and Suites on Cape Cod for your recent stay in our area.

Thank you for giving us a review, it is very much appreciated. Upon receipt of your review, the following steps were taken:

• Maintenance was informed of the moldy trash smell you reported in the room assigned to you and instructed to see to its elimination.

• Maintenance was informed of the broken door and the lamp in the room assigned to you and instructed to see to the needed repairs.

• Housekeeping received additional training in the level of cleanliness required of them as our employees.

I hope that the next time you visit our area, you will once again choose to stay at International Inn and Suites on Cape Cod. I think you will be greatly pleased.

Sincerely,
Hotel Manager.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Travellers are raving about these Hyannis hotels

Mashpee
Level Contributor
25 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 bubbles Reviewed 15 November 2013

We got a Groupon for our stay. When I booked it and looked on the website I thought it said the rooms were newly renovated. Clearly the room we stayed in was not. Tile color didn't match, paint was peeling in bathroom the person they had do all the caulking clearly was not a professional. It looked old and that made it dirty looking. The only plus side was the bed was pretty comfy. I was nervous with the look of the room that the bad would be horrible but it wasn't. It said with our Groupon that it included hot breakfast. When we called down to find out what time it was until, the gentleman at the desk said it wasn't included. When we checked out I informed him it stated in 2 places it was included his response was "oh, we will have them change that". I don't think it was worth the money, but other rooms may be nicer. Oh and we stayed in a princess Jr suite

  • Stayed November 2013
    • Location
    • Rooms
    • Cleanliness
Helpful?
Thank Lawheez1981
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
internationalinnands, Webmaster at International Inn and Suites on Cape Cod, responded to this review, 11 December 2013
Dear Guest,

Thank you for choosing International Inn and Suites on Cape Cod for your recent stay in our area.

Thank you for giving us a review, it is very much appreciated. Upon receipt of your review, the following steps were taken:

• The owner and the people running the website were contacted concerning having the website properly reflect what would be found at the establishment.

• Housekeeping received additional training in the level of cleanliness required of them as our employees.

• Front desk clerk received extra training in the courteous manner in which they, as our representatives, are to treat our valued guests.

I hope that the next time you visit our area; you will once again choose to stay at International Inn and Suites on Cape Cod. I think you will be greatly pleased.

Sincerely,
Hotel Manager.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bristol, Rhode Island
Level Contributor
23 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 bubbles Reviewed 11 November 2013 via mobile

After reading all the poor reviews I was a little nervous to book my trip but since i got a deal I decided to go anyway, And I was happy I did. People are right that is a little dated and could use some updating, but overall my experience was fantastic. The man who checked us in and out was great, he even cracked jokes and made us feel welcome. We stayed in a royal suite that was warm and inviting, again a little dated but nothing wrong with it. The breakfast is a nice spread and has many different choices. I would definitely go back.

Stayed November 2013, travelled as a couple
Helpful?
1 Thank amaral_kid
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kim S, Director of Sales at International Inn and Suites on Cape Cod, responded to this review, 29 April 2014
We are so glad you enjoyed your accommodations! We strive to please our guests and to make their stay a pleasant one. Glad to hear that our front desk agent was so congenial and helpful. Our breakfast buffet is very popular and we are so glad you enjoyed it! Our dinner menu also has many wonderful entree selections. Hyannis is a wonderful area & we are truly blessed to be in the heart of it all. We truly appreciate your review and hope to see you back again real soon!

Sincerely,

Kim Sohlman
Marketing/Sales Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Lynn
Level Contributor
122 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
3 of 5 bubbles Reviewed 27 October 2013

Great location for the cape but the hotel had a bit of a sleazy atmosphere to it. In fact, across the hall there was a problem, lots of fighting and the police showed up. We had a Jacuzzi suite which was okay but nothing to brag about. Best thing was the location.

  • Stayed November 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Khris B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kim S, Director of Sales at International Inn and Suites on Cape Cod, responded to this review, 14 May 2014
Dear Khris,
Thank you for taking the time to share your experience. We strongly value all feedback, both positive and negative. Currently we are under new management and are making some necessary improvements to the property. Some of the upgrades include new comforters, bedding, carpet, curtains, and more in most of our guest rooms. Cleanliness of the rooms has improved greatly due to our new housekeeping program. Customer service has also been refined & enhanced, and hotel policies are adhered to, including disruptive guests. This is evident upon entering our hotel & the rooms. Upon check-in, our front desk agents ask every guest to call them immediately if there is anything wrong with their room or if they have any questions or concerns, this way we can address any issues immediately. If time allows, our desk agents give courtesy calls to every guest who has checked in. We do this to ensure that all of our guests’ needs are taken care of and that they are happy and satisfied. When we do receive any complaints from any of our guests, we address them immediately. We are sorry to hear about this complaint on Trip Advisor. We invite you to come back again for a more enjoyable experience.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about International Inn and Suites on Cape Cod

Property: International Inn and Suites on Cape Cod
Address: 662 Main St, Hyannis, MA 02601-5413
Region: United States > Massachusetts > Cape Cod > Hyannis
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Free Parking Restaurant Spa Suites Swimming Pool
Hotel Style:
Ranked #21 of 22 Hotels in Hyannis
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — International Inn and Suites on Cape Cod 2.5*
Number of rooms: 141
Official Description (provided by the hotel):
The International Inn & Suites is a downtown Hyannis hotel offering romantic hotel accommodations for weekend getaways and vacations in Hyannis, Massachusetts. Our boutique hotel features a variety of unique amenities, romantic guest rooms and Jacuzzi suites, and friendly, professional staff. When you choose the International Inn & Suites, you'll enjoy a variety of unexpected extras, from our superior hotel amenities to our romantic vacation packages and hotel specials. Enjoy our convenient downtown location close to the best family attractions, historic landmarks, outdoor activities, museums, cultural events, shopping, dining, and live entertainment for a fabulous getaway in Cape Cod, Massachusetts. ... more   less 
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Also Known As:
International Inn And Suites On Cape Cod Hotel Hyannis
International Inn Hyannis Ma
International Inn And Suites On Cape Cod Hyannis

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