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“Convenience and location”

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International Inn and Suites on Cape Cod
Ranked #21 of 22 Hotels in Hyannis
Franklin, Massachusetts
Level 4 Contributor
39 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“Convenience and location”
Reviewed 14 July 2014

We had tickets to a show at the Melody tent and were dreading trying to negotiate traffic in and out. Found this hotel on-line and it is a VERY short walk (even in heels) to the venue. I didn't expect much for under $100 on a Saturday peak-season, and it was about what I expected. A bit dated, "tired-looking," but not dirty. Typical stuff for an older place-- cigarette burns on the furniture, etc. But there's an in-room safe, in-room fridge, bar/restaurant on-site and loads of bars/pubs/restaurants all very VERY near. Check in was efficient and the staff was pleasant. If you want "fancy" or "quaint Cape," you've got the wrong place. But is you need a spot with plenty of room and a great in-town location, it's a deal.

  • Stayed July 2014, travelled with friends
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank kathys12345
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
international662, General Manager at International Inn and Suites on Cape Cod, responded to this review, 17 July 2014
Hi KATHY:

Thank you for your review and the positive comments you provided. I will share the review with the team and give them a special thanks as they are doing a wonderful job! We believe in, above all, providing superior service, and should you need anything in the future, please feel free to contact me directly via e-mail or phone. Thanks, H. Daniels, GM
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571 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (106)
Date | Rating
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  • English first
  • French first
  • German first
  • Italian first
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  • Russian first
  • Spanish first
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English first
Philadelphia, Pennsylvania
1 review
Reviewed 14 July 2014

The room was okay. It was what you would expect of a small town inn. Some minor flaws in room (window screen broken). A fly came in through the window. There was also a slight odor in the room, and there was no air conditioning in the hallway. Location was next to main street of town, restaurants nearby. Good for those on a strict budget. I would say that the value was pretty good for the price.

  • Stayed July 2014, travelled with family
    • Location
    • Sleep Quality
    • Service
Helpful?
Thank Josh L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
international662, General Manager at International Inn and Suites on Cape Cod, responded to this review, 17 July 2014
Hi Josh L.,

Thank you for your review. We appreciate the time this must take out of your busy day and we are grateful. Thank you so much for staying with us and we are delighted that you took the opportunity to let us know about probems with the room. I will see to it that it does get fix. Thanks, H. Daniels, GM
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Connecticut
Level 5 Contributor
87 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed 13 July 2014

We had 2 rooms. One was clean and ok, one had bugs :( They would not give us rooms next to each other and the front desk was really inept. Check in was NOT easy. The restaurant was scary so we ate next door which was awesome. Our room was not bad. My kids room had bugs, which was unfortunate but we were only staying for one night from 8 pm to 6:30 am so I was ok. I would not recommend for extended stay.

Room Tip: Great location
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  • Stayed July 2014, travelled with family
    • Value
    • Sleep Quality
    • Service
Helpful?
Thank Laxmom421
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
international662, General Manager at International Inn and Suites on Cape Cod, responded to this review, 17 July 2014
Dear Laxmom421 of Connecticut:

Dear Guest:
Thank you for the feedback. We appreciate you taking the time to let us know how your stay went. I regret that you had a problem with your stay. I will address the problems with the staff to make things better. We are here to please our guests and would have bent over backwards to make sure your stay was a great one. Thanks, H. Daniels, GM
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1 review
Reviewed 13 July 2014

Pleasantly surprised at the great location and friendly staff. This was our first 4th of July as newlyweds and we had a great time. There was an issue with my room not being cleaned on time, but that was because it was 4th of July weekend and very busy. Problem was quickly fixed and GM was helpful and listened to our concerns. Bonnie was very nice too. Will stay again next 4th of July and make it our tradition.

Stayed July 2014, travelled as a couple
Helpful?
Thank Cindy B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
international662, General Manager at International Inn and Suites on Cape Cod, responded to this review, 17 July 2014
Hi Cindy B:

Thanks for your great comments. Look forward to seeing you again. Thanks, H. Daniels, GM
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1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 9 July 2014

Waste of money !!
This place so dirty disgusted and old , The front desk person ( older lady ) very rude.
The food was horrible !!
Everything about this hotel is so bad.
I never write any review before, This will be my first and the worst !!

  • Stayed July 2014, travelled as a couple
    • Location
    • Sleep Quality
    • Service
Helpful?
3 Thank Suez G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
international662, General Manager at International Inn and Suites on Cape Cod, responded to this review, 12 July 2014
Dear Valued Guest Suez G:

I very much appreciate your taking the time to share your disappointments with your recent stay. I want to personally apologize for the frustration you experienced when the actions of the staff did not meet your expectations.

We want our guests to be met with a well-trained staff that puts guest comfort and satisfaction before everything else. I am sorry if this was not your experience. You can be confident that we will follow-up on your concerns so that others are not disappointed as you were.

Again, thank you for making the effort to share your thoughts. We value you as a guest, and I do want you to know that your concerns are our concerns! Please stay with us again soon so that we may demonstrate our commitment to your comfort.

Sincerely,

H. Daniels, GM
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Travellers are raving about these Hyannis hotels

Level 1 Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 8 July 2014

I booked the stay off of expedia. I did the whole "name your own price" ordeal. Well that is when you book a room before you know the name of the hotel. So when i paid and they gave me the name of this hotel. It looked so beautiful and i was very happy with what it gave me!!!! Until i read the reviews... and i wish i never had! So upon arrival i had already been expecting the worst check in was fairly easy. There was a bew kid training which was nice and some other annoyed customers in the lobby waiting on something to solve their problem. Whatever! So i got our room key and proceeded to go to our room. I was so stressed out because of all the bad reviews that it took me a little to go in the room. When i went in, there was someone elses stuff in the room! I thought this was hilarious but my boyfriend who had just drove 6 hours to get here didnt think it was. We went back to the lobby and explined what was going on. The front desk girl was so sweet and cute and apologized gave us a new room and breakfast for the next morning. Well... that room was hot, stinky, torn apart, beds werent made, so my boyfriend got really mad and stormed off to go to the lobby. I dont know what he said because i didnt make it to the lobby before he had spoke. Well they were very sorry for that and upgraded us to a beautiful princess suite and breakfast for both mornings . Dont listen to these bad reviews. As long as youre not super picky everything was fine, no bed bugs no anything! But definitely pay the extra money for the suites. It was worth it and i will definately be back!!!!!

  • Stayed July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank TaurieC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
international662, General Manager at International Inn and Suites on Cape Cod, responded to this review, 11 July 2014
Hi Taurie C:

Thank you so much for writing and letting us know that you enjoy your stay with us. I hope you do come again. The staff loves reading comments like this one. Thanks, H. Daniels, GM
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Hyannis, Massachusetts
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 3 July 2014

I my name is neal oconner,I as very excited to get a sitter for night,me and my sons mom decided to stay at cuddlw and bubbles.What a waste of money and time spent alone..the rooms water was brown and the tub was dusty and dirty.I dont know when the last time it was cleaned before we came.the bed was the worse.after getting up 20 times during the because it felt like we were only on a box spring we left at 6am..it is some were i will never go in

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Lily C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
international662, General Manager at International Inn and Suites on Cape Cod, responded to this review, 8 July 2014
Dear Neal Oconner
:
Thank you for the feedback. We appreciate you taking the time to let us know how your stay went. I regret that you had a problem with your stay. I will address the problems with the staff to make things better. We are here to please our guests and would have bent over backwards to make sure your stay was a great one. Thanks, H. Daniels, GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about International Inn and Suites on Cape Cod

Property: International Inn and Suites on Cape Cod
Address: 662 Main St, Hyannis, MA 02601-5413
Region: United States > Massachusetts > Cape Cod > Hyannis
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Free Parking Restaurant Spa Suites Swimming Pool
Hotel Style:
Ranked #21 of 22 Hotels in Hyannis
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — International Inn and Suites on Cape Cod 2.5*
Number of rooms: 141
Official Description (provided by the hotel):
The International Inn & Suites is a downtown Hyannis hotel offering romantic hotel accommodations for weekend getaways and vacations in Hyannis, Massachusetts. Our boutique hotel features a variety of unique amenities, romantic guest rooms and Jacuzzi suites, and friendly, professional staff. When you choose the International Inn & Suites, you'll enjoy a variety of unexpected extras, from our superior hotel amenities to our romantic vacation packages and hotel specials. Enjoy our convenient downtown location close to the best family attractions, historic landmarks, outdoor activities, museums, cultural events, shopping, dining, and live entertainment for a fabulous getaway in Cape Cod, Massachusetts. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Hotels.com, Travel Republic (UK), Priceline, TripOnline SA, Evoline ltd, getaroom.com and Cancelon so you can book your International Inn and Suites on Cape Cod reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
International Inn And Suites On Cape Cod Hotel Hyannis
International Inn Hyannis Ma
International Inn And Suites On Cape Cod Hyannis

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