We only stated one night- it was not good . The first room we were given had a giant hair ball on the bathroom floor and bits of something (paper? Straw?) on the carpet. When I called down to ask to get a broom and vacuum Kara insisted we change rooms. Room #2 looked cleaner except for the mud/ cookie dough on the floors. So again we switched to room #3. This was cleaner - not clean but better (corners full of dust/dirt like the swept everything there and forgot to pick it up? Hair in the shower, etc).
The free breakfast was toast and cold cereal.
The parking lot and public areas are in need of an upgrade.
Honestly for $200 a night I expected better.
The bright spot was Kara at the front desk. She saw the rooms and was not pleased, calling her manager.
If we return I will look for hotels in Stockbridge or Pittsfield as Lee doesn't have much to offer .
- Official Description (provided by the hotel):
- Nestled along the shores of beautiful Laurel Lake in the Berkshires, relaxation and luxury await you at the Black Swan Inn. Beautifully furnished guest rooms include all the conveniences you need such as refrigerators and Keurig coffee makers with Starbuck's coffee. Lakeside rooms have private balconies and some feature jetted tubs. Awake in the morning to enjoy our delicious continental breakfast while taking in a view of the lake. This lakeside hotel is convenient to all of the arts, culture, and outdoor activities the Berkshires have to offer. ... more less
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- Also Known As:
- Quality Inn Lee Hotel Lee
- Lee Quality Inn