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“Decent facilities, overpriced, terrible beds”

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Hampton Inn & Suites Berkshires-Lenox
Ranked #3 of 16 Hotels in Lenox
Certificate of Excellence
Reviewed 9 October 2013

While I normally expect a decent value from Hampton Inn (not exactly the lap of luxury, but not feeling like I'm getting ripped off), that didn't happen at this place. While I was coming in for a wedding (and this was the best option), for some reason there was a 2 night minimum, no wedding block required. So in order to get the one night I needed, I was forced to pay for another night I didn't. Simply Awful.

And the bed was FAR too soft, really inadequate for the price (which was over $250/night, on a reservation made over a month in advance). Seriously, is it hard to find a mattress that doesn't fold when two normal size people sleep in it?

Stayed: October 2013, travelled with family
Thank Loweeel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hampton Inn M, Director of Sales at Hampton Inn & Suites Berkshires-Lenox, responded to this reviewResponded 26 October 2013

Dear Loweel,

We’re sorry to read that we did not meet your expectations. During our high-seasons, we often have two-night minimums on the weekend. That is pretty standard for our area because of all of the attractions nearby and specifically fall foliage in October. Our rates are comparable to other hotels similar to us (breakfast included, indoor pool and fitness center, free parking & wifi..)
If a guest finds that their mattress is too soft for their liking, we have bed boards available that we would bring up to the guest’s room and place under the mattress to increase firmness. We appreciate your detailed feedback.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a ReviewReviews (913)
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619 - 625 of 913 reviews

Reviewed 8 October 2013

The hotel was wonderful with an attentive staff. The room was large and very comfortable. The complimentary breakfast had some healthy options: hot oatmeal, eggs and fruit along with the usual waffles/pancakes, cold cereal and pastries. I would definitely recommend this hotel as a good base for business trips as well as holidays in the country.

  • Stayed: September 2013, travelled with family
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Review collected in partnership with Hampton
Thank Carol D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 October 2013

First time in the Berkshires and would highly recommend this hotel. Staff was friendly and helpful and rooms were spacious and immaculate. Breakfast was great except for the scrambled eggs. Location was convenient to both Stockbridge and Lee and on a main road with local amenities.

  • Stayed: October 2013, travelled with friends
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Review collected in partnership with Hampton
Thank mattykayla06
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 October 2013

Great staff, robust and reliable free wifi, decent free breakfast, ample parking. Fitness center had only 1 elliptical and only 1 treadmill so it can be hard to work out unless you get lucky and no one else is in there. And the entire building is a dead zone for Sprint coverage-- if you use Sprint, stay elsewhere.

  • Stayed: October 2013, travelled solo
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Review collected in partnership with Hampton
Thank Laura L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 October 2013

A friend and I travelled to the Berkshires to visit the Rockwell Museum and other historic sites. We stayed at the Hampton Inn in Lenox and loved it. The room was very clean and well appointed. The staff was courteous and very helpful with info about local restaurants, etc.
The breakfast which was included had a variety of choices, was always attended to make sure items were replenished and they did not rush you, I would highly recommend anyone travelling in the Stockbridge, Lee, Lenox and Pittsfield area o consider staying here.

Room Tip: There are only 2 floors here. The Inn is located far enough away from the main road to eliminate an...
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  • Stayed: September 2013, travelled with friends
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1  Thank monica m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 September 2013

This Hampton Inn is a great deal. Very comfortable hotel and a great staff. Much better deal than the resort up the road and the modern rooms are much nicer. This hotel is surrounded by lesser properties. It is worth the extra few bucks to be treated this well.

  • Stayed: September 2013, travelled as a couple
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Review collected in partnership with Hampton
Thank Gregory H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 September 2013

Arrived to Sat night stay at 5pm. Check is was efficient and I was told that hotel had upgraded us to a suite, SWEET! Hotel is set back from highway which is good, lobby and hallways were clean as was the bathroom in lobby. Room was huge (see photos), decorated nice, even had paper towels for the wet bar. No street noise and never heard the neighbors, king bed comfortable and plenty of TV channels. I only thing was fan in bathroom was really loud. Breakfast is abundant, and they have plenty of seats. They have tea and coffee 24 hrs and cookies and fruit as well. When coming to Berkshires don’t take a chance on B&B, just come here, it’s great.

  • Stayed: September 2013, travelled as a couple
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Thank itbetterbeclean
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hampton Inn & Suites Berkshires-Lenox

Address: 445 Pittsfield Rd, Lenox, MA 01240-2132
Phone Number:
Region: United States > Massachusetts > Berkshires > Lenox
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Romantic Hotel in Lenox
Price Range: £78 - £199 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Hampton Inn & Suites Berkshires-Lenox 2.5*
Number of rooms: 79
Reservation Options:
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Also Known As:
Hampton Inn And Suites Berkshires
Hampton Inn & Suites Berkshires Hotel Lenox
Hampton Inn Berkshires
Hampton Inn Lenox
Lenox Hampton Inn

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