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“Newer Very Clean Facility with Great Staff.”

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Hampton Inn & Suites Berkshires-Lenox
Ranked #3 of 14 Hotels in Lenox
Certificate of Excellence
Level Contributor
142 reviews
90 hotel reviews
common_n_hotel_reviews_1bd8 251 helpful votes
“Newer Very Clean Facility with Great Staff.”
5 of 5 bubbles Reviewed 12 January 2014

Was here in early January for a family event . We needed 5 rooms on short notice. The staff was very helpful in making sure the rooms with certain types of beds went to the correct families.They also were able to accommodate a late arrival and keep us all close together on one floor.

We had a heavy snowstorm the night we were there. I mentioned to the front desk that we needed to be able to leave early the next morning for a service. At 6:30 AM the next morning the hotel parking lots were expertly plowed and ready for use.

Rooms were very clean. Pool was warm and clean. Breakfast was very good. More fruit choices would have been my only suggestion for improvement there.

I will definitely stay here again if I am in the area.

Room Tip: Rooms at the rear of the hotel overlook mountains and a field. Hotel is far enough back from the hig...
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  • Stayed January 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Royzee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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810 reviews from our community

Traveller rating
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    32
    6
    2
See reviews for
262
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (99)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Polish first
  • Portuguese first
  • Spanish first
  • Any
English first
East Hampton, New York
Level Contributor
86 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
5 of 5 bubbles Reviewed 7 January 2014

Let me start off by saying that Melissa and Samantha at the front desk were a great help in getting us booked and settled-in. I have found that calling a hotel's direct number is better than the pasteurized experience of calling Hotels.com and the like--the hotel itself will usually match the price. The hotel was clean and staffed with friendly, knowledgeable folks. Beds were comfortable and the breakfast was decent. The highlight for us was that the pool was warm, despite frigid temperatures outside--such a bummer when you anticipate an indoor pool only to met by a 65-degree water temperature. Their pool had to be up around 80 or more. Highly recommend this hotel--we'll be back!

  • Stayed December 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank OntheFlyGuy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brookline, United States
1 review
5 of 5 bubbles Reviewed 29 December 2013

The hotel was clean, well-run, with very nice amenities, including breakfast, pool, and dining and ski packages. Rooms are spacious and furnished well, as is the bathroom. As a suite hotel, there could be more flexible accommodation options (space, arrangements, etc.) for families (more privacy for extra beds, or more adjoining rooms). Staff was pleasant and efficient.

  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
Thank Daniel M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hampton Inn M, Director of Sales at Hampton Inn & Suites Berkshires-Lenox, responded to this review, 10 January 2014
Dear Daniel M,

Thank you for taking the time to write us a review! We sincerely appreciate your feedback, and hope you’ll consider us the next time you’re in the Berkshires!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Framingahm, United States
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 26 December 2013

This hotel only added to our wonderful Christmas with our family. The check-in personnel were very friendly, helpful and welcoming, the room was very clean and neat, the continental breakfast was well presented and staffed by friendly staff - so much food! We'll definitely stay there again.

  • Stayed December 2013, travelled with family
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
Thank Diane And Mark M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hampton Inn M, Director of Sales at Hampton Inn & Suites Berkshires-Lenox, responded to this review, 10 January 2014
Dear Diane & Mark M,

We love the holidays! So we’re especially glad to hear that we helped make your time together more enjoyable. Thank you for the warm review!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
rochester,ny
Level Contributor
28 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 bubbles Reviewed 18 December 2013

everything was top knotch! i was able to change my room request at check in, the pool toys were fun for the kids. the room was very clean with nice amenities. the bed and pillows were very comfortable. the breakfast was varied and good.

  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
1 Thank fmg120
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Westfield, New Jersey
Level Contributor
144 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
5 of 5 bubbles Reviewed 16 December 2013

We just returned from our second stay at this particular Hampton Inn. As always, we were warmly greeted and had a very easy/quick check-in. When entering the lobby, there was a delightful aroma of freshly baked cookies ready to be consumed and as always, hot coffee and tea available in the breakfast area.
Our room was all ready and spotless. Plenty of fresh towels and pillows.
Breakfast in the morning was your typical yogurt, hot and cold cereals (although I would rather have individual boxes), waffles, bagels, muffins and selected hot entrees. Also plenty of fresh fruit. They keep the breakfast area spotless and were replenishing the food whenever necessary.
This was a particularly snowy weekend and the hotel did a fantastic job keeping ahead of the snow and ice and it was very easy walking from your car.
Plenty of restaurants close by for take in or dining out. A few also deliver to the hotel.
The only negative, which I find a bit irritating, is the lack of towel bars. There is not one near the sink or near the tub/shower- would love to hear the rationale!! The towels would not stay wet and would be able to reuse if they were allowed to be hung up rather than just folded by the sink!!!
Other than that, a delightful stay with a top notch staff!

  • Stayed December 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank trudy s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
28 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 bubbles Reviewed 12 December 2013

I stayed here for a wedding weekend in October. Great hotel great service. I was upgraded to a suite as i am a HH gold VIP. Breakfast was your normal Hampton breakfast but the baked goods were much better than other Hamptons. Room was clean and comfortable.

  • Stayed October 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ski58
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hampton Inn & Suites Berkshires-Lenox

Property: Hampton Inn & Suites Berkshires-Lenox
Address: 445 Pittsfield Rd, Lenox, MA 01240
Phone Number:
Region: United States > Massachusetts > Berkshires > Lenox
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Family Hotel in Lenox
#3 Romantic Hotel in Lenox
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — Hampton Inn & Suites Berkshires-Lenox 2.5*
Number of rooms: 79
Reservation Options:
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Also Known As:
Hampton Inn And Suites Berkshires
Hampton Inn & Suites Berkshires Hotel Lenox
Hampton Inn Berkshires
Hampton Inn Lenox
Lenox Hampton Inn

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