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“Great for Families”

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Hampton Inn & Suites Berkshires-Lenox
Ranked #3 of 16 Hotels in Lenox
Certificate of Excellence
Westport, United States
1 review
“Great for Families”
Reviewed 21 January 2014

Clean, family friendly and staff were very helpful. The hotel is close to a small ski hotel but further away from Butternut, Catamounts and Jiminey Peak. Not too many restaurants around, but food was OK. Also have the option to order food and eat in the breakfast area.

  • Stayed January 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
Thank Paul S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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864 reviews from our community

Traveller rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (108)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Polish first
  • Portuguese first
  • Spanish first
  • Any
English first
New Boston, New Hampshire
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 17 January 2014

For a last minute business trip I made a reservation online the night before I needed to arrive. There is a 24 hour cancellation policy. Fine. Due to weather circumstances (January BLACK ICE with treacherous driving conditions) I called within that 24 hour time frame directly to the hotel desk. I was offered only a full cancellation of room rate, or a cancellation with a stay at the hotel within 90 days or $50.00. I chose the $50 because the desk manager said that the hotel manager would not take the cancellation without a charge.
As a Hilton Honors Elite member for business travel for over 15 years I find this lack of customer service and appreciation not normal for a Hampton Inn or any Hilton Hotel for that matter. The disputed charge with Hilton directly and the Hotel manager has not resulted in a suitable dispension of the charge.

Stayed January 2014, travelled on business
Helpful?
4 Thank Lori P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Naperville, Illinois
Level 4 Contributor
36 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 14 January 2014

The front desk staff were friendly & honored our request for our upper floor room with a view facing the lake. The orange glow of the sunrise was beautiful on the hills & on the lake during our October visit. The rooms were reasonably priced compared to some of the inns in the area. A breakfast with hot & cold selections was available. The room was comfortable & similar to other Hampton Inns.

Room Tip: Upper floor rooms on the back side of the hotel face the lake & hills
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  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank debluvsparks
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level 6 Contributor
156 reviews
93 hotel reviews
common_n_hotel_reviews_1bd8 250 helpful votes
Reviewed 12 January 2014

Was here in early January for a family event . We needed 5 rooms on short notice. The staff was very helpful in making sure the rooms with certain types of beds went to the correct families.They also were able to accommodate a late arrival and keep us all close together on one floor.

We had a heavy snowstorm the night we were there. I mentioned to the front desk that we needed to be able to leave early the next morning for a service. At 6:30 AM the next morning the hotel parking lots were expertly plowed and ready for use.

Rooms were very clean. Pool was warm and clean. Breakfast was very good. More fruit choices would have been my only suggestion for improvement there.

I will definitely stay here again if I am in the area.

Room Tip: Rooms at the rear of the hotel overlook mountains and a field. Hotel is far enough back from the hig...
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  • Stayed January 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Royzee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
East Hampton, New York
Level 5 Contributor
86 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
Reviewed 7 January 2014

Let me start off by saying that Melissa and Samantha at the front desk were a great help in getting us booked and settled-in. I have found that calling a hotel's direct number is better than the pasteurized experience of calling Hotels.com and the like--the hotel itself will usually match the price. The hotel was clean and staffed with friendly, knowledgeable folks. Beds were comfortable and the breakfast was decent. The highlight for us was that the pool was warm, despite frigid temperatures outside--such a bummer when you anticipate an indoor pool only to met by a 65-degree water temperature. Their pool had to be up around 80 or more. Highly recommend this hotel--we'll be back!

  • Stayed December 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank OntheFlyGuy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brookline, United States
1 review
Reviewed 29 December 2013

The hotel was clean, well-run, with very nice amenities, including breakfast, pool, and dining and ski packages. Rooms are spacious and furnished well, as is the bathroom. As a suite hotel, there could be more flexible accommodation options (space, arrangements, etc.) for families (more privacy for extra beds, or more adjoining rooms). Staff was pleasant and efficient.

  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
Thank Daniel M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hampton Inn M, Director of Sales at Hampton Inn & Suites Berkshires-Lenox, responded to this review, 10 January 2014
Dear Daniel M,

Thank you for taking the time to write us a review! We sincerely appreciate your feedback, and hope you’ll consider us the next time you’re in the Berkshires!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Framingahm, United States
1 review
Reviewed 26 December 2013

This hotel only added to our wonderful Christmas with our family. The check-in personnel were very friendly, helpful and welcoming, the room was very clean and neat, the continental breakfast was well presented and staffed by friendly staff - so much food! We'll definitely stay there again.

  • Stayed December 2013, travelled with family
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
Thank Diane And Mark M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hampton Inn M, Director of Sales at Hampton Inn & Suites Berkshires-Lenox, responded to this review, 10 January 2014
Dear Diane & Mark M,

We love the holidays! So we’re especially glad to hear that we helped make your time together more enjoyable. Thank you for the warm review!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hampton Inn & Suites Berkshires-Lenox

Property: Hampton Inn & Suites Berkshires-Lenox
Address: 445 Pittsfield Rd, Lenox, MA 01240-2132
Phone Number:
Region: United States > Massachusetts > Berkshires > Lenox
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Family Hotel in Lenox
#3 Romantic Hotel in Lenox
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — Hampton Inn & Suites Berkshires-Lenox 2.5*
Number of rooms: 79
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Also Known As:
Hampton Inn And Suites Berkshires
Hampton Inn & Suites Berkshires Hotel Lenox
Hampton Inn Berkshires
Hampton Inn Lenox
Lenox Hampton Inn

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