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“MA Vacation” 4 of 5 bubbles
Review of Hampton Inn & Suites Berkshires-Lenox

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Hampton Inn & Suites Berkshires-Lenox
Ranked #3 of 14 Hotels in Lenox
Certificate of Excellence
Enterprise, Alabama
Level Contributor
2 reviews
“MA Vacation”
4 of 5 bubbles Reviewed 16 June 2014

Staff was extremely helpful and the condition of the hotel lobby, breakfast bar, and room were all excellent. The breakfast bar has a good selection of items, covering all dietary concerns a person might have. Room was a little pricey, but it was the weekend, during vacation time.

  • Stayed June 2014, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Hampton

Helpful?
Thank johnsZ6206ZU
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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800 reviews from our community

Traveller rating
    562
    198
    32
    6
    2
See reviews for
259
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (97)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Polish first
  • Portuguese first
  • Spanish first
  • Any
English first
culpeper, United States
1 review
3 of 5 bubbles Reviewed 15 June 2014

Average stay at the hotel. Could have been better with better food and better prices. You need to make the guest aware of the extra charge for the hot tub. It was not revealed online. Improve that and the breakfast foods and you will be a 5 star hotel.

  • Stayed June 2014, travelled on business
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Review collected in partnership with Hampton

Helpful?
Thank Frank P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hampton Inn M, Public Relations Manager at Hampton Inn & Suites Berkshires-Lenox, responded to this review, 18 June 2014
Dear Frank P,

Thank you for taking the time to write a review. We are sorry to read that your stay with us did not meet your expectations. We have recently made changes to our breakfast selections, and we’re sorry our room descriptions were confusing.

We do hope you’ll give us another chance to improve your experience in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Walpole, United States
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 9 June 2014

Outside of Cranwell resort - this is the ONLY place to stay in the Pittsfield area. Brand new and friendly. It is clean and neat, with a good breakfast buffet that is included. The staff is very welcoming and engaging with you - but not to the point of distraction. As far as Hampton Inns go - this is top tier.

  • Stayed June 2014, travelled on business
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Hampton

Helpful?
1 Thank Scott S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Barrington, United States
Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 5 June 2014

I would recommend this wonderful Hampton Inn and Suites to everyone. Excellent choice for business or pleasure. The area is inviting, many good choices for dining, even with in walking distance. The staff are outstanding. Thank you for a perfect weekend.

  • Stayed June 2014, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Hampton

Helpful?
Thank Jodi B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hampton Inn M, Public Relations Manager at Hampton Inn & Suites Berkshires-Lenox, responded to this review, 10 June 2014
Dear Jodi B,

Thank you so much for taking the time to write us such a warm review. We’re so glad to read that you enjoyed your stay with us. We hope to welcome you back in the future!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Pittsburgh, Pennsylvania
Level Contributor
4 reviews
5 of 5 bubbles Reviewed 29 May 2014

We were impressed by the room and the hotel in general. Nice Jacuzzi in the room. Its cleanliness was excellent and the hotel staff pleasant and attentive. Pool was only a glorified bathtub, so if that is important, you might think twice, but only a minor flaw for us.. Location was very good, near charming towns and vistas. Definitely would stay here again.

  • Stayed May 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank WetDivingDude
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kensington, New Hampshire
Level Contributor
60 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 bubbles Reviewed 28 May 2014

The Hampton Inn standard is very consistent and this property is certainly one of the best.
As we were about to go into our room we were 'barked' at by a dog that had been left in the room opposite to ours and we promptly went back down to the reception.
Upon explaining about the yapping dog, the reception staff politely explained some of the challenges that the hotel faces when having to deal with some of the apparent 'service dogs', which are left in the rooms while their owners go out.

We were promptly accommodated in another room along with the hotel's apology.

The booking was for Memorial Sunday weekend, which was also a post road race evening, which we'll remember for quite a while... as the rate was the highest we've ever seen for a Hampton.

We had a good weekend and a really comfy hotel along with some great weekend memories which will soon overshadow the $$$ spent... Won't they?
Peter

  • Stayed May 2014, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank petapaf
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hampton Inn M, Public Relations Manager at Hampton Inn & Suites Berkshires-Lenox, responded to this review, 10 June 2014
Dear Peter,

We sincerely appreciated your patience as we worked to solve this issue, and we apologize again for the inconvenience! We’re glad to read that you still enjoyed your stay with us.

Regarding our rates, they are typically higher on the weekends, but especially on a holiday weekend and because of the area that we are in, as with other hotels in the Berkshires.

We do hope to welcome you back in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Boston, Massachusetts, USA
Level Contributor
33 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 bubbles Reviewed 28 May 2014

We stayed here for Memorial Day weekend and really enjoyed it. It was quite pricey for the area but I guess it being a holiday dictates the price. The rooms and common areas were very clean. Every staff member we encountered was genuine and friendly. There are several decent restaurants nearby so the location was decent. We enjoyed the breakfast - lots to choose from, and unlike other breakfasts we've had at other hotels, was not constantly running out of things (such as silverware, certain yogurts, cereals, etc) nor were the seating areas messy nor the trash overflowing. The biggest con for this hotel is lack of a hot tub. I was really looking forward to that. However, the pool, thankfully, is kept warm enough that it was enjoyable. The second con is that the pillows are too thick ~10-12" which is not good if you have neck problems. My suggestion is to bring your own pillow.

Room Tip: If you don't mind taking the stairs, choose a room on the ends of the hotel because the elevator...
See more room tips
  • Stayed May 2014, travelled with family
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank pcsgal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hampton Inn & Suites Berkshires-Lenox

Property: Hampton Inn & Suites Berkshires-Lenox
Address: 445 Pittsfield Rd, Lenox, MA 01240
Phone Number:
Region: United States > Massachusetts > Berkshires > Lenox
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Family Hotel in Lenox
#3 Romantic Hotel in Lenox
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — Hampton Inn & Suites Berkshires-Lenox 2.5*
Number of rooms: 79
Reservation Options:
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Also Known As:
Hampton Inn And Suites Berkshires
Hampton Inn & Suites Berkshires Hotel Lenox
Hampton Inn Berkshires
Hampton Inn Lenox
Lenox Hampton Inn

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