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“Best ever vacation in the Berkshires”

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The Ponds at Foxhollow
Ranked #10 of 16 Hotels in Lenox
Reviewed 1 August 2007

We'd been coming to the area for the past 30 years, but this was our first time at this property. The three of us (17 yr old son) loved the spaciousness of the unit, and the beautiful grounds to explore. The 2 br unit had everything we need, including spillover wifi internet from the gate house office complex.

The outdoor pool is beauftifully kept and big enough for halfway-serious lap swimming. The fitness room could benefit from a bit of attention from the management, as there are several machines malfunctioning at the moment. This is not a major squabble, but for a wintertime visit, you'd certainly want some attractive options for exercise.

The location in is close to both Stockbridge and Lenox, and a stunning 6 minute drive to the Hawthorne Gate at Tanglewood along some back roads. It's almost impossible to beat that.

We will return.

  • Stayed: July 2007, travelled with family
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3  Thank rougemont
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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108 - 112 of 112 reviews

Reviewed 17 July 2007

This year we purchased a timeshare at Foxhollow, on an E Bay auction. We were apprehensive but everything turned out great. First up, the staff were so nice and helpful . We truely appreciated their good attitudes. The location was great and the gounds were well kept. Our unit, a two bedroom condo, was clean and spacious. It was well stocked with everything we could need. All the units surround a series of small ponds so the view from the windows was serene. Our grandaughter loved the two pools, canoe and boat. There was also a playground, tennis court and bikes available. The resort is in the heart of the Berkshires and there were plenty of things to do, altho everything is at least 20 minutes or more to get to. Not a problem though because, well, we were on vacation! We are looking forward to returning next year.

Thank jmcnaz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 May 2007

I was surprised to see the negative reviews previously posted for this resort. Perhaps they did not appreciate the difference between staying at an aprartment style timeshare rental and a hotel. My husband and I have stayed here one week for the last 2 summers and have had a great time. The place is spacious, comfortable and quiet, and every apartment has a lake view and a fireplace. The townhouse configuration gave us ample privacy, and the washer and dryer located in the building was great - and free! It is minutes from all of the major Berkshire cultural spots. We could not have been more comfortable, and will return this summer.

Stayed: August 2006
2  Thank cather
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 September 2005

Our stay was on January 2004.
The memory of the lack of concern for the safety of guests arriving in the middle of a storm , and the list of the stringent penalties encountered as a greeting form in the handbook as the only source of information, has remained in my memory as the highligth of our stay.
We travel quite extensively, and use hotels of different levels, in Europe, U.S.A, and South America. We own three weeks of timeshare, two in the west coast (tahoe), and one in florida (orlando), all 5 star. We have exchanged in Europe and in the U.S.A..
The day of our arrival there was a huge snow storm. At 4 p.m., the parking lot had already snow that reached to our calves. We had to figure out where and how we could get to the front desk. It was dark, and no ligths on site. We guessed our way to the front desk, where the young person at the front desk limited his work to give us our keys and a map of the property, plus a handbook of guest procedures.
One of us had to "plow" through the snow with our boots, and off we went guessing which was our unit (no ligths to see the numbers of the units).
Needless to say, it was very unsafe to walk, climb the 3 or 4 steps to the main door, and unload in the dark.
The unit reeked of garlic, and we had to wash the silverware and dishes, the countertops. Thank God for the dishwasher!!
The beds were not made, and some of the linen had holes.
The handbook procedures read more as a list of instructions on how to leave the unit upon checkout, and penalty charges for each of the detailed instructions, should we fail to observe them exactly as outlined. They went from handwashing the wine glasses, pots and pans (yes!), undressing the linens from the beds, and leaving them in the bath tub, to many other details I have never encountered in the 5 star interval category resorts.
Other important information, such as where the garbage disposal area was, or safety issues, where not addressed by the check-in person or handbook.

As for the unit in itself, it had a balcony with a nice winter view of the bridge.
It had a tiny living room/breakfast table/kitchen counter with full range a regular sized fridge, dishwasher, and a wet bar with a goblet rack with wine glasses hanging above it.
The t.v. set was next to the sofa. If two people were watching it sitting on the sofa, you had to turn sideways.
there was a mezzanine with a second tv set that did not work. It turned out it was only for display purposes, as the front desk staff matter-of-fact informed, because there was no wiring in that unit, or in any of the other units that had them as well.
The second bedroom had two tiny twin beds, the master bedroom had a king size bed.
There was a free of charge washer and dryer at the entrance of the building.

Next day, we complained at the front desk, not only for the lack of regard for the safety of the guest displayed the day before, but also the general upkeep and cleanliness of the unit, specially in lieu of the wide range of penalties described in the handbook .

The only person who ever got in touch with us after this, was an apologetic housekeeper, that admitted a haste retirement of work the day of our check-in, "because of the upcoming storm"!!! she came and gave us a cleaning service "free of charge", to compensate for the experience.

As for the lack of concern for the safety of incoming guests displayed in the lack of basic services such as proper ligthing, and/or help to get into our unit, we have never heard a word from management.

  • Stayed: January 2004
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26  Thank pachuchu47
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 January 2005

Our time at Foxhollow was pleasant. The resort was very quiet, but enjoyable. We arrived to a welcoming wine and cheese party hosted by the resort. The wine was from a local winery which we enjoyed.
Our unit was clean and the housekeeping staff was immediately at my door with a request. There is a relaxing pool and a library. Also have free access to the internet via two computers. Check in and check out was very speedy with a pleasant staff.
Appreciated the free use of the laundry facility in our building, too.
We toured the area and visited Old Lenox, Stockbridge, Lee and Great Barrington. So much to see, so little time...

  • Stayed: January 2005
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45  Thank Trupes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Ponds at Foxhollow

Address: 3 Fox Hollow Rd, Lenox, MA 01240-2827
Region: United States > Massachusetts > Berkshires > Lenox
Bar / Lounge Fitness Centre with Gym / Workout Room Swimming Pool
Hotel Style:
#4 Family Hotel in Lenox
Price Range: £115 - £253 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — The Ponds at Foxhollow 3*
Number of rooms: 226
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Also Known As:
The Ponds At Foxhollow Hotel Lenox
Ponds At Foxhollow Lenox

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