This was our second time staying at the Wagon Wheel. The first time was ok so we decided to stay here again during our recent stay in the Berkshire's. When we arrived we were told that they had overbooked and the only room left was a jaccuzi "suite." The price difference was about $20 so we gave it a shot. My husband and I walked into this "suite" and began to laugh at how small and old the room was for the price. The surprises after that were not funny at all. The noise off the road was terrible. There was blond hair everywhere from the bathroom to the bed. Carpets were old. The towels had brown stains on them. To top it all off we found a comdom underneath the matress. We told the owner's right away and we were told that they could not refund out stay. After minutes of arguing we decided to just pack up our things and leave, because we just did not like it there. I will fight with my credit card company to get my money back, but I will never go back there again!!
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- Also Known As:
- Wagon Wheel Hotel Lenox