Very disappointed with the lack of professionalism by the Inn. I phoned and emailed Ms. Walker because I was told that if I spoke to her she would consider returning part of my deposit. I paid 50% of my room up front. Phoned three weeks out to say I could not make it and the gentleman told me I would lose my whole deposit, but sometimes Ms. Walker makes an exception. I know that there are other places to stay with better cancellation policies. This was recommended by a friend & I am very disappointed with the whole experience.
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- Also Known As:
- Apple Tree Hotel Lenox