My boyfriend and I stayed at the Birchwood Inn last August. We came for Tanglewood and were looking forward to a romantic weekend. We have stayed at many other B & B's in the Berkshire's in prior years together. Tanglewood was wonderful and welcoming, but the Birchwood Inn was not. Ellen, the innkeeper, is a no-nonsense businesswoman whose goal is the bottom-line. I should have realized this prior to booking from reading her responses to other negative reviews.The atmosphere of the inn from check-in (very business-like, I've experienced more hospitality in a large hotel in a large city), reservations (lots of rules), and breakfast (eating times, there is only one selection daily, and must speak quietly) are extremely strict. I understand that it is a small inn so it needs rules, but the Berkshires is a very hospitable place by nature. The Inn needs to be cognizant of that. Thankfully, my boyfriend and I did not need to make any changes and followed all the rules, but it is not a relaxing atmosphere. The rooms are in serious need of being updated. There is quaint and there is old and run-down. For the expensive price, they should be able to keep the rooms smelling nice and make necessary repairs.
- Official Description (provided by the hotel):
- Escape your everyday worries at our romantic Berkshires bed and breakfast. Complimentary afternoon tea and "the best breakfast in New England" await you every day at our Lenox, MA inn. Individually appointed rooms at our Berkshires B&B are accented with fireplaces and breathtaking views. Bring your well-behaved dog along to enjoy any season at our pet friendly Berkshires inn, staying in one of our pet-friendly rooms.Our Lenox bed and breakfast is that romantic getaway you've been waiting for and we are waiting to welcome you! ... more less
- Reservation Options:
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- Also Known As:
- Birchwood Hotel Lenox