I am writing to inform this community about a very unpleasant experience I had with the Birchwood Inn.
I have stayed a many B&Bs throughout the country and in the Berkshires in particular. However, my experience with the management of the Berkshire Inn over the past week has been among the worst that I can recall.
The short story is that I made a reservation several months ago to stay at the Inn, at which time they took a deposit for the first night's stay. When I called the confirm the reservation a few days before arrival and requested access to a refrigerator to store milk for my newborn child, the staff informed me that, in fact, we could not stay at the Inn since they do not allow children.
I am fine with that policy, and though I was inconvenienced, I acknowedged their decision and asked for my deposit back. They have since refused to return that deposit, despite numerous requests I have left and messages that have gone unreturned. How can they refuse to return the deposit when the reservation was cancelled at their discretion? And what kind of business won't return messages or address an issue such as this?
I find the behavior of the management of the Birchwood Inn to be unscrupulous and very unprofessional. I would recommend that if you are considering staying at the Inn, you use caution when dealing with the management.
- Official Description (provided by the hotel):
- Escape your everyday worries at our Romantic Berkshires bed and breakfast. Relax by a fire in the Library or on our porch in one of our rocking chairs and then stroll down the hill to the Historic Lenox Town Center where you will find a variety of high quality restaurants for lunch and dinner and a boutique shopping experience. Complimentary afternoon tea and "the best breakfast in New England" await you every day at The Birchwood Inn. The rooms are individually appointed at different price points, but all rooms have cable TV and climate control. Bring your well-behaved dog along to enjoy any season in the Berkshires by booking one of our pet friendly rooms. Our Lenox bed and breakfast is that romantic getaway you've been waiting for and we are waiting to welcome you! ... more less
- Reservation Options:
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- Also Known As:
- Birchwood Hotel Lenox