I have spent most of my life in hotels. The first 30 years as a global traveler for government and industry, and the last few as domestic traveler for a major technology firm. I've been everywhere, not just the "good" places. I've stayed in some of the best hotels in the world (not kidding) and also some of the worst corners of our world imaginable. I have been blessed with the full spectrum of travel experience and I know a little bit about the Hospitality Industry.
I give the Blantyre five stars because I can't give it seven. Yes, the Blantyre is that good.... amazing in fact. From the second we were greeted by the ever-charming Christine until the property's general manager Simon placed our luggage in the boot of the car (yes, the general manager loaded our luggage) our stay was fantastic. There is no downside, you will not be sorry.
Frankly, The Blantyre is just what it looks like on their website. The Blantyre is a very special property where you will want for nothing. The property is amazing, the grounds beautiful, and the food fantastic. You will not want to leave, period. This is a place where you can sit peacefully in some of the most beautiful surroundings you can imagine and read a book, write a letter, talk to your significant other, or simply have a drink and watch the sun set. It is quiet, private, small, ornate, discrete and comfortable. It is like being a welcome guest at someone's grand country estate.
The REAL reason to stay here is the staff. The Blantyre staff are exemplary and easily what sets this experience quite apart from any other property you may have enjoyed. The Blantyre staff are always close at hand, ubiquitous yet unobtrusive. Your every need seems to have been anticipated in advance. You will soon discover that you rarely need to ask for anything because it is already provided. Frankly, I've only ever experienced this level of attention to detail from hotel staff in some of the great houses in Europe. Even there, such mastery of one's profession is becoming all too rare. The Blantyre staff are exceptional in every respect. No request is too big, none too small. Questions that must be asked dozens of times per week are always answered as if they are the most important thing that person will do today. I really don’t know how they pull it off. It is a beautiful thing.
Bottom Line, the only mistake you can make is perhaps the one we made…. not leveraging this amazing team from the moment we booked our long weekend. This was our first trip to the Berkshires and it never occurred to us to have the Blantyre staff make suggestions and arrangements for the local things we were planning to do. After my arrival, I observed in short order that veteran Blantyre guests had made their wishes known to the staff prior to their arrival. As a result, everything was magically taken care of well in advance. Tickets were obtained, cars hired, parking permits provided, dinner reservations confirmed, free passes given to popular local attractions. Generally speaking, the Berkshires are not that big and the good folks at the Blantyre have the place wired in every way.... seriously.
I feel compelled to offer that if you are into large crowds, bars with big-screen televisions, loud music, throwing yourself into random conversations with total strangers, or wearing any type of headgear while seated indoors, the Blantyre will probably not meet your needs.
If you have read this far, you may be wondering if you can afford an experience like this. In my lifetime, I have paid far, far more for so much less. In an environment like this, one might assume there is a tendency to "run up quite a tab" to be settled at the conclusion of the visit. I hate to sound like a broken record (for those readers who remember records...) but the good folks at the Blantyre would probably feel that such an activity might smack too much of being on a cruise ship.
During our stay, we found things that we would expect to be included at this room rate were indeed included. Things that we would expect to pay additional for, were additional. Prices for things we would want to know before we ordered or requested were always "at-hand" and we never had to "ask". Also, it is handily explained in your welcome letter that the Blantyre is a gratuity-free property. There is a general 18% fee added to everyone's bill that is 100% distributed to the staff. It was such a relief to have this explained in detail upon arrival, it added greatly to our enjoyment of our stay.
So from my optic, absolutely no regrets...... only reservations (perhaps Christmas?). Well Done Indeed.
- Official Description (provided by the hotel):
- Blantyre Relais & Chateaux is a romantic country house hotel. Set amidst 110 acres of lush lawns and woodlands in the beautiful Berkshires of Western Massachusetts. A Tudor style house built in 1902 is resplendent with period furnishings and sumptuous fabrics. A relaxing retreat with a professional,caring and friendly staff. Award winning food, wine list and spa. A getaway for all seasons...summer music festivals, splendid fall leaves, winter wonderland with ice skating and snowshoeing on property. Blantyre is equidistant between NYC and Boston. ... more less
- Reservation Options:
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- Also Known As:
- Blantyre Hotel Lenox
- Blantyre Lenox