I stayed at the Cranwell for a mom's getaway. I thought some peace and quiet might steady my nerves. Unfortunately, the walls at the "Founder's" were razor thin. Honestly . . . on one side of my room, I could hear every single word the woman was saying on her telephone. On the other side of my room (unfortunately, where the bed was placed), I could hear a man snoring. I mean every breath, in and out, as though he were sharing my bed or room. I could also hear not just the ring of his cellphone, but the vibrating sound when he received a text or email.
I also did not get any maid services. I did call and complain and they would have sent someone, but by 5:00 p.m., I just didn't care anymore.
The spa was nice, but I've had better massages.
I will say the grounds were lovely, and I was not put off by the worn furnishings and carpeting. They were nice enough and in keeping with the style of the property. However, the thin walls and lack of adequate attention from hotel staff were deal-breakers.
- Official Description (provided by the hotel):
- Perched high on a hilltop in Lenox, MA, Cranwell Resort, Spa and Golf Club offers spectacular views for every season. Enjoy one of the largest spas in the Northeast along with elegant accommodations, fine dining, outstanding amenities and exceptional service. Whether your visit is for a weekend getaway, business meeting or stylish wedding or event, Cranwell Resort, Spa and Golf Club offers the ultimate resort experience on 380-acres snuggled in the heart of the Berkshires. ... more less
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- Also Known As:
- Cranwell Resort, Spa And Golf Club
- Cranwell Resort, Spa & Golf Club Hotel Lenox
- Cranwell Hotel Lenox
- Cranwell Resort Lenox
- Cranwell Resort Anbd Spa Lenox