We stayed at the Cranwell for 4 nights between Christmas and New Years. The purpose of the trip was to get some rest/relaxation as a family.
After researching the many room options (different buildings and different room set ups within each), we decided that the Founders Cottage with its one bedroom suite option would best fit our needs. The set up at Founders included a large bedroom with King size bed, a nice size bathroom with 2 sinks and a Jacuzzi tub, a small area upon entering the room that had a fridge, Keurig machine with free coffee/tea and a counter with a sink. While no microwave is in the room, you can ask for one, free of charge as we did. The other main room was a fair size living room with pullout couch, a desk, and a few chairs. There were flat screen TV's in both the bedroom and living room.
Overall, the room was in good shape, as an older establishment there were areas that showed their age (some chipped tiles in the bathroom, scoff marks on walls and an occasional small stain on the carpet), but overall the room was tidy. Some of furniture in the living room appeared a little dated, but nothing in horrible shape. Our room was cleaned swiftly each morning. Our Keurig coffees/teas were resupplied all but one day. Also a few free bottles of water are provided daily. Our room also had a large balcony off the living room and a very small step out balcony off the bedroom.
The Founders, like most buildings at the Cranwell had a cozy lobby with fireplace. A huge advantage of the Founders in winter were the tunnels to the Spa. No need to go outside at all.
HUGE benefit in winter. There are probably 3-4 buildings that connect directly to the spa/pool area so make sure you research all options before booking.
As for the spa/pool area.....it was lovely. My wife had spa services on 3 separate days and she enjoyed them all. They aren't cheap, but it was a time to splurge, so we did. The pool area was large and very clean and the kids enjoyed it a lot. The only drawback was the water temperature....too chilly! I witnessed several complaints by guests during the 5 days we were there and the water temperature never changed. My kids were shivering after 15-30 minutes in the pool. I was able to use the fitness center and spa facilities (Jacuzzi, steam room, sauna) and they were wonderful. The men's locker room had plenty of robes/towels/flip flops available. You could shower and shave there as amenities were provided. The relaxation room with loungers/fireplace/free tea and water was superb.
As for food, we went into the towns of Lenox and Lee for dinners on 2 nights. Both towns had plenty of places to offer which was great. We ate at the Sloane Tavern 2 nights (take out one and eat-in another). The food was good, nothing spectacular but it provided a quick meal option that wasn't astronomical in price. Breakfasts, I ran into the town of Lenox and hit up the local coffee/bakery shop (Haven Café/Bakery). We really enjoy the pastries and lattes! One morning we did go to the Mansion at Cranwell for the Breakfast buffet. One word: AMAZING! Service, food options, etc....all top notch for the breakfast. You have to try it alteast once as it was a great dining experience and totally worth the price!!!
There was a small game room located in the basement of one of the buildings, but it was in sad shape. I'm almost shocked they still have it open. There was a run down ping pong table and air hockey table. A pool table and a few arcade games that cost 50 cents per play. Like said, one of the more forgettable parts of the resort.
Outside of the game room the resort overall was beautiful. Exploring the mansion was a treat. It was beautifully decorated for Christmas.
All in all, we really enjoyed our getaway, adding up the costs of room and spa, it was by no means a cheap trip. Was it worth the full amount we paid? Maybe not 100%, but not far off.
We'd definitely recommend it to others who might be traveling to the Berkshires in search of an escape.
I'll just note one issue we ran into with regards to spa booking. They advertise a "youth service" option to guests "15 and under" (as stated on their website). We thought it would be a nice mother/daughter experience to just have our 4 year old's nails painted since the option was advertised. Upon contacting the spa they said "no way, too young" where as I stated their website was misleading. They seemed indifferent when I told them by wife/daughter were looking forward to this. The fact we were already planning to spend $400+ on spa services and they then turned down that option was a little upsetting. My advice, any questions you have regarding services contact them directly and not rely 100% on what the website states because you may not get something you are expecting in the end.
Other than the spa booking issue, customer service overall was solid.
- Official Description (provided by the hotel):
- Perched high on a hilltop in Lenox, MA, Cranwell Resort, Spa and Golf Club offers spectacular views for every season. Enjoy one of the largest spas in the Northeast along with elegant accommodations, fine dining, outstanding amenities and exceptional service. Whether your visit is for a weekend getaway, business meeting or stylish wedding or event, Cranwell Resort, Spa and Golf Club offers the ultimate resort experience on 380-acres snuggled in the heart of the Berkshires. ... more less
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- Also Known As:
- Cranwell Resort, Spa & Golf Club Hotel Lenox
- Cranwell Resort, Spa And Golf Club
- Cranwell Hotel Lenox
- Cranwell Resort Lenox
- Cranwell Resort Anbd Spa Lenox