We are frequent travelers at high end resorts, but have never felt compelled to write a review to report such a bad experience.
The first most disappointing aspect of this resort is that the rooms are poorly maintained and are dirty. There were stains on furnishings, worn carpet and furniture, and dirt and stains on counters and furniture that had not been cleaned. We asked to change rooms. The second room was less dated, but was also not properly cleaned and worn. Since we had driven over two hours from Boston, we decided to stay and make the best of it. We then thought that we would enjoy dinner. Unfortunately, we were seated next to the kitchen in a small dining room despite the fact that we had a reservation. The waiter was unexperienced, although nice, and the service was slow. Some dishes never arrived. When we attempted to speak with the manager; he admitted that we were seated in a bad table and that they had mad a mistake with our reservation, but made no attempt to rectify the situation. Some of the dishes were ok, some not great. One would expect a much higher caliber of food for the prices charged in the restaurant ($30-40 per entree). This is NOT a high-end resort. The resort has poor service and is poorly maintained. Try the Black Point Inn in Southern Maine for an old New England Resort with GREAT SERVICE, GREAT AMENITIES and a GREAT restaurant. A historic site does not need to equate to dirty, poorly maintained and poor service.
- Official Description (provided by the hotel):
- Perched high on a hilltop in Lenox, MA, Cranwell Resort, Spa and Golf Club offers spectacular views for every season. Enjoy one of the largest spas in the Northeast along with elegant accommodations, fine dining, outstanding amenities and exceptional service. Whether your visit is for a weekend getaway, business meeting or stylish wedding or event, Cranwell Resort, Spa and Golf Club offers the ultimate resort experience on 380-acres snuggled in the heart of the Berkshires. ... more less
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- Also Known As:
- Cranwell Resort, Spa & Golf Club Hotel Lenox
- Cranwell Resort, Spa And Golf Club
- Cranwell Hotel Lenox
- Cranwell Resort Lenox
- Cranwell Resort Anbd Spa Lenox