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“This place stinks... literally”
Review of Lenox Inn

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Lenox Inn
Ranked #14 of 16 Hotels in Lenox
Worcester, MA
Level 5 Contributor
59 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
“This place stinks... literally”
Reviewed 14 October 2012

I recently stayed at the Lenox Inn when I was in town for a wedding. It was the cheapest place in the area and we knew we wouldn't spend too much time there so we "risked" it. We paid $72.80 a night... and I still feel ripped off. We were greeted by a friendly woman who gave us our key - as soon as we walked in our room we were hit with a wall of stink. The room says "non-smoking" but this place smelled strongly of cigarette smoke being covered with massive amounts of deoderizer. It was completely nauseating. The bed had a very bulky mattress cover that felt like a trash bag. The bathroom was disgusting with a mildewy shower curtain. The shower made a screaming sound the whole time you used it. I tried to blow dry my hair and it blew a fuse so we lost power. There was no heater and we were cold all night. We literally drove around at times just so we didn't have to hang out in the hotel room. Find somewhere else to stay!

  • Stayed October 2012, travelled with friends
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Helpful?
4 Thank vanonymous
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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89 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (15)
Date | Rating
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  • French first
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English first
Ohio
Level 6 Contributor
290 reviews
70 hotel reviews
common_n_hotel_reviews_1bd8 112 helpful votes
Reviewed 16 September 2012

The good-pillows, bed, morning coffee, wifi

The bad- noisy, old air conditioner , soap but no shampoo, not-that-friendly proprietors, very small space to move around, ambient hotel light reflects into room

The ugly- needs some serious updating, painting & rennovation

  • Stayed September 2012, travelled with friends
    • Value
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Helpful?
Thank maimutzacelmare
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
boston
Level 4 Contributor
28 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
Reviewed 24 August 2012

I have never stayed in a motel with a AAA rec. that fell way below the criteria as this place did.I did complain to AAA. tI documemted the following while in the room...could not have $ refunded...they put on Visa upon ck. in without having seen the unit.The rug was filthy! There was no closet...clothes had to be hung next to bed with them in your face while sleeping or else only one person, not 2, were able to occupy the bed. The insides of the spreads were badly stained.The luggage rack was rusty.Furniture was worn and soiled.The table had two oversized desk chairs so you could not walk behind them without the seated person moving.There was no switch on fridg. so you had to crawl on floor to plug it in.Walls thin...had to call mgr. at 12:30 a.m because of t.v. blasting next door.Lamp base on desk was rusty.A/C unit filthy and rusty.We were given only one shampoo for 3 people and she had us pick up another one...It had already been used by someone else...half full and cloudy...disgusting! The wallpaper was buckled in places and the mattress pad was permanently all bunched up creating an uncomf. night's sleep.
The bathroom was the worse! Tiles were falling off the wall! The window curtain was soiled, the walls were soiled, the B.R. shelf and tissue holder were rusty, The 2 piece fibreglass shower stall was filled with crud inside the crease where the 2 parts came tog. disgusting! The toilet seat was stained and there were long, coarse black hairs strewn over the floor.
The motel is close to the road which has constant heavy traffic night and day which is very noisy. We paid $170 per night in June...a rip off! There were chain hotels close by that were less expensive and could have provided a satisfactory environment. It is not what the photo of it leads you to believe...very deceiving!

  • Stayed June 2012, travelled with family
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Helpful?
2 Thank mariafromboston
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Swampscott, Massachusetts
Level 4 Contributor
25 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 5 August 2012

This is a case of what you get what you pay for; a simple, clean, basic motel in a notoriously expensive area for a budget price. The room was not large, and the beds were indeed very firm, as others have noted. On the plus side, they have a wonderful back yard area that is perfect for families with young kids. There is a large grassy play area, and a lovely pool, that looks out onto forest, not the major highway going past. It is close to lots of area attractions and good restuarants. We would not have been able to afford many other hotels in this area, so we were satisfied overall.

Room Tip: It helps if you prefer a firm mattress!
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  • Stayed August 2012, travelled with family
    • Value
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    • Sleep Quality
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Helpful?
Thank momof2boys_8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Denver, Colorado
Level 6 Contributor
262 reviews
164 hotel reviews
common_n_hotel_reviews_1bd8 194 helpful votes
Reviewed 3 August 2012

I stayed here for 4 nights while touring the arts with my parents. I found it to be close to Pittsfield 3 miles where they were staying and easy to get to. The room decor was from every era of time but it was very clean and the bed was fine. The wifi was excellent and they had mr coffee in the morning at the front desk no breakfast. They had a microwave you could use at the front desk as well as a iron. The towels were sufficient and the air cond barely did the job. I don't like it cold. There was a fridge in the room. And comfortable chairs. You may bring a bulb if younwill be doing alot of reading. I didn't. There was a flat screen tv. I bought on Expedia for $58 before taxes. Price went way up for the weekend. I stayed during the week. There is close places nearby to grocery shop and get coffee. For the price it was a gem.

Stayed August 2012, travelled with family
Helpful?
Thank ackart
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dublin, Ireland
Level 6 Contributor
635 reviews
267 hotel reviews
common_n_hotel_reviews_1bd8 1,001 helpful votes
Reviewed 2 August 2012

The owner was very friendly and welcoming. As it was late he offered us a decent rate and this is good business. Never turn away a guest and leave a room empty.

It is right off the main Hwy but noise was not an issue at all. The lot is very well kept, neat and clean. It looks good as you arrive and says a lot about how the owners operate a place. Parking was right outside our room and this was what I needed for my motorbike.

The room was big, clean and the bathroom the same. It was as expected for the price. You can not expect 4-5 star quality in a 3 star motel. We slept well and had no issues.

I was really pleased to see the owner and his wife doing the cleaning the next morning and this is as it should be. Good, active owners will do a better job, see problems and will maintain the property better than an employee.

It is a little bit caught between Lenox and Pittsville but taxis are there if you have a beer or two. However, if we are ever here again, for sure we would stay again.

  • Stayed July 2012, travelled as a couple
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Helpful?
1 Thank Harleyclarkey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manchester, New Hampshire
Level 4 Contributor
45 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed 9 July 2012

We recently stayed at the Lenox Inn for a night while we were in town for a wedding. The facility is rather small and a bit older than some of the other other inns in town, but it was comfortable and well maintained. The price was very modest compared to some of the other places in the area. There was also an outdoor pool that we used for an hour after our arrival. The pool area was very well kept and was relatively secluded because of the tall trees surrounding it. I would certainly consider staying here again on a future trip to the Berkshires.

Room Tip: I stayed in unit# 114 which was away from the road and was pretty quiet overall.
See more room tips
  • Stayed July 2012, travelled as a couple
    • Value
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    • Cleanliness
    • Service
Helpful?
2 Thank Ken C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Lenox Inn

Property: Lenox Inn
Address: 525 Pittsfield Rd, Lenox, MA 01240-2186
Region: United States > Massachusetts > Berkshires > Lenox
Amenities:
Free High Speed Internet ( WiFi ) Free Parking Swimming Pool
Hotel Style:
Ranked #14 of 16 Hotels in Lenox
Price Range (Based on Average Rates): £
Hotel Class:2 star — Lenox Inn 2*
Number of rooms: 17
Official Description (provided by the hotel):
Located in "The Heart of the Berkshires." The Lenox Inn offers its guests clean, comfortable, and affordable accommodations. Family-owned and operated, we take great pride in offering you the best of what the Berkshires has to offer. We are centrally located to many major attractions such as the Tanglewood Music Festival, Hancock Shaker Village, Bosquet Ski area, Jacobs Pillow, and the Norman Rockwell Museum. ... more   less 
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Also Known As:
Lenox Hotel Lenox

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