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“Much more than motel”
Review of Yankee Inn

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Yankee Inn
Ranked #5 of 16 Hotels in Lenox
Certificate of Excellence
Reviewed 2 August 2012

Our room at the inn was very large, clean and tastefully decorated. The bath was a bit out dated, small space with shower-tub and toilet, dressing area with sink. Very clean. The staff was friendly and helpful. My husband had to take a work conference call at 11 am and the inn had no problem with a late check out. Breakfast was ok, crowded and mostly bakery options. The only fruit available was a banana, and the only protein option was yogurt. We stayed a Sunday night and there was no minimum stay. Compared to area options, it was a good price. This inn is NOT in town. It is north of the center on a major road. No issues with noise, but you need to drive to town to walk around local shops.

  • Stayed: July 2012, travelled as a couple
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Thank joanielovestravel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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402 - 408 of 573 reviews

Reviewed 31 July 2012

My wife and I stayed here for a family wedding...we booked two nights but had to leave early due to a death in the family. The Inn was very responsive in cancelling our second night at no charge and offering their condolences.
We will definitely stay here again.

  • Stayed: July 2012, travelled with family
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Thank Danieldunk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 July 2012

We came from GA to visit our daughter. We loved our room in the south building and had a great stay. The room was very nice, the breakfast was good, the staff was friendly. Our boys enjoyed the stay as well. We would recommend this hotel and if the opportunity arises we would stay here again.

  • Stayed: July 2012, travelled with family
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Thank Scot T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 July 2012

We were very disapointed that the website does not really reflect the hotel. It really is just a motel. For the price we paid (and a 2 nite minimum) we could have stayed at much nicer places.
On the plus side, the staff couldn't have been more helpful. We called for more towels when we first got to the room. They were brought up immediately and during the time the front desk was contacting us to see if we needed anything. All request, including tee time arrangements, were handled promptly and courteously.
For a hotel without a restaurant, the breakfast choices were very complete. Our only complaint is - lose the plastic ware (and cheap plastic ware as it was) and use real utensils. Pool area and everything was clean, but it's just a motel. Did not live up to our expectations.

Room Tip: Stay in the main lodgings.
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  • Stayed: July 2012, travelled with family
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Thank travelor918
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 July 2012

The staff is very friendly and helpful. They've added an omelet "station" at breakfast (really a pan on a hotplate in the hall-- but it works.) Rooms are clean, and really, they are trying. I've heard that they are rehabbing the rooms. But mine, in the south building, had an incredible musty smell and I noticed black mold in the cracks of the bathroom.

I guess the indoor and outdoor pools are a draw as is the reasonable price. But I don't know if I'll go back.

Room Tip: If newer rooms are available, take them. South building is two story with no elevators.
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  • Stayed: July 2012, travelled with friends
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Thank Joyce O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mtoole, Manager at Yankee Inn, responded to this reviewResponded 20 July 2012

Dear Joyce,
Thank you for your valuable feedback. We appreciate your comments on the staff and are always pleased to know that the front desk associates are doing everything in their power to help you have the best possible stay. I apologize for the state of your room during your stay. This should not have been the case as we have both an initial housekeeping cleaning as well as a housekeeping manager inspect each room before check in. I will investigate the matter and make sure it is amended as soon as possible.
Sincerely,
Mollie Toole

Director of Marketing & Sales

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Reviewed 11 July 2012

Booked the least costly room in the motel section of this property....very dated. Problem in bathroom was corrected by a rate accommodation as no other rooms were available. Good location for traveling in the Berkshires and availability of continental breakfast was a plus.

Room Tip: Book room in the main building which are newer.
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  • Stayed: July 2012, travelled with friends
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3  Thank MRK42
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mtoole, Manager at Yankee Inn, responded to this reviewResponded 20 July 2012

Dear MRK42,
Thank you for the comments on your stay. We are very happy you enjoyed our free continental breakfast and central location in the Berkshires. Because of the diverse nature of our property we do have much lower rates for the original motel style rooms in our South Building. We are in the process of upgrading our South Building rooms and will take your comments into account.
Best regards,

Mollie Toole

Director of Marketing & Sales

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Reviewed 8 July 2012

We found Yankee Inn on Trip Advisor and we weren't disappointed. My one additional comment is this: I found it extremely clean - even the pillows smelled fresh. Everyone was friendly and helpful. We'd stay there again.

  • Stayed: June 2012, travelled with friends
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Thank bdleckie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mtoole, Manager at Yankee Inn, responded to this reviewResponded 20 July 2012

Dear bdleckie,
Thank you so much for your kind words about our hotel! We ares so pleased that you found our accommodations to be clean and fresh and that your overall experience was excellent. We do hope that you will come back and visit us again soon.
Best wishes,

Mollie Toole

Director of Marketing and Sales

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Yankee Inn

Address: 461 Pittsfield Rd, Lenox, MA 01240-2132
Phone Number:
Region: United States > Massachusetts > Berkshires > Lenox
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Family Hotel in Lenox
Price Range: £59 - £171 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Yankee Inn 2.5*
Number of rooms: 94
Official Description (provided by the hotel):
Yankee Inn is a landmark hotel in the beautifully serene Berkshire Hills of Lenox, MA. The Yankee Inn is cozy and private enough for a romantic getaway, but also accommodating and accessible enough for a family vacation. Our staff works above and beyond to cater to your needs and provide the exact experience you want. The Main Building houses our lobby, cocktail lounge, indoor pool and guest rooms, which included original and newly built hotel rooms. Our South Building maintains the motel style of the original motor lodge, housing smaller and more economical rooms. We provide a complimentary breakfast every morning, leaving you more time to spend skiing or sightseeing. You can also book an in-room massage for ultimate relaxation. Whatever your vacation desires are, we can help you plan the perfect stay. Yankee Inn is your next vacation destination. Book a room with us today and let's get started planning your perfect getaway! ... more   less 
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Also Known As:
Yankee Hotel Lenox

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