All I can say is, don't count on your reservation being true to what you receive. We arrived at 2:30 (check in is at 2) & were given a key to our room, only to find out it had one bed with a cot, instead of the 2 queen beds we had reserved on the hotel's website. They said they were100% booked, we had to take what we got. Then they tried offering a second room - this one smaller, and no second bed. After much arguing, we were told that oh, they did have the room we reserved. By then it was too little too late, and we decided to leave there & stay at another hotel. At this point, they told us they had to to treat it as a late cancellation & charged our credit card for the night's stay, even though they did were able to give us what we had reserved. They also lied & stated they had tried to contact us to inform us of the change. We have both caller ID & an answering machine & they also had our email address. No contact was ever attempted. We demanded to speak to a manager, and one was not on duty. Finally after a phone call AND an email to the lodging director, I got a an apology & a refund issued to our credit card a week after the fact. As far as I'm concerned, the front desk staff was unhelpful, and they were unable to gaurantee the reservations they post as "available" online. HORRIBLE customer service...go to a chain & pay a little bit more.. they aren't worth the headache.
- Official Description (provided by the hotel):
- Yankee Inn is a landmark hotel in the beautifully serene Berkshire Hills of Lenox, MA. The Yankee Inn is cozy and private enough for a romantic getaway, but also accommodating and accessible enough for a family vacation. Our staff works above and beyond to cater to your needs and provide the exact experience you want. The Main Building houses our lobby, cocktail lounge, indoor pool and guest rooms, which included original and newly built hotel rooms. Our South Building maintains the motel style of the original motor lodge, housing smaller and more economical rooms. We provide a complimentary breakfast every morning, leaving you more time to spend skiing or sightseeing. You can also book an in-room massage for ultimate relaxation. Whatever your vacation desires are, we can help you plan the perfect stay. Yankee Inn is your next vacation destination. Book a room with us today and let's get started planning your perfect getaway! ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Expedia, Hotels.com, Cancelon and getaroom.com so you can book your Yankee Inn reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Yankee Hotel Lenox