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“Very Disappointed”

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DoubleTree by Hilton Hotel Leominster
Ranked #1 of 3 Hotels in Leominster
Fitchburg, Massachusetts
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Very Disappointed”
Reviewed 2 November 2013

I have stayed here in the past when it was 4 points.... regardless of a name, I was shocked at how badly it has changed. While staff was very friendly in person, when I had to call the front desk there definitely was an attitude. The Heat was on to furnace level, and I could not adjust it down, 1st call, to desk, slight attitude, but then I felt dumb (Not her fault) 'cause I was messing with the dials on the actual unit, hadn't even seen the one on the wall... but even then the heat kept pouring in, even though I had the A/C on as low as it would go. 2nd call to desk, definite attitude but they did send someone up right away, He was very friendly, and efficient. Went down to the restaurant/bar just to give the room time to cool, Staff there was very friendly, even made me laugh. Back up to room, tried to get onto the web, and back to 3rd call to desk, as the info card in room gave the wrong info.... more attitude... but I got the password but the service to both the web and the t.v. kept going out. I gave up. As for cleanliness, yeah, big disappointment, floor was not clean, bathroom was stained and I had to clean the toilet seat before I would sit on it.... not gross, but definitely a swipe it and call it clean thing.... the beadspread felt and looked dirty. THANKFULLY the sheets and pillows WERE clean. though there were burn holes in the blanket and the bed lumpy. I WILL NOT waste my money... twice what I paid just a couple weeks ago at a little hole in wall dive place that was old and battered but clean and all staff went out of their way to be helpful (not in the same area)..... on this place again.

  • Stayed October 2013, travelled solo
    • Value
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    • Cleanliness
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Helpful?
1 Thank Karin D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Suzanne F, General Manager at DoubleTree by Hilton Hotel Leominster, responded to this review, 5 November 2013
Karin,

Thank you for taking the time to share feedback on your recent stay with us via TripAdvisor. We appreciate your honest input on our service and guestroom comfort and we will use your comments as we continue to evolve our guests' experience moving forward. After 12 years the hotel is currently undergoing a complete renovation and we are addressing both product and service to ensure the best experience for all guests. We hope you will return to stay with us the next time you are in the area so we may better demonstrate our commitment to your satisfaction. We apologize we did not meet your expectations at this visit and we will use your comments in our training with our associates.

Thank you again for your candid remarks it will only help us to improve for all of our guests.

Regards,

Suzanne Farias
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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619 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (47)
Date | Rating
  • English first
  • German first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
Tampa
Level 6 Contributor
109 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
Reviewed 30 October 2013

Very accommodating, helpful staff. Hotel definitely needs updating, but since renovations are about to start, not fair to judge. Restaurant service VERY slow, limited menu. Food that is on the menu is quite good. There are problems controlling temperature in the restaurant (we were all wearing our coats) and in some of the meeting rooms. Rooms & bathrooms very clean. Business center is a joke. It's set up right by the lobby doors and underneath a TV: loud, cold and more for surfing than working. With the renovations, this will hopefully be addressed.

  • Stayed October 2013, travelled on business
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Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Andrea D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Northbrook, Illinois
Level 2 Contributor
6 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 21 October 2013

We were attending a family function nearby and it was a suggestion to stay here. Very friendly staff. Very clean. A couple downsides. We were told complimentary breakfast. Not so. Swimming pool way to cold to swim in. Even the air was cold.

Room Tip: Nearby our events. About one hour from Boston.
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  • Stayed October 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank Elyse N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tavares, United States
1 review
Reviewed 15 October 2013

Room should have working A/C, closet door not falling off, door security latch installed, bugs cleaned out of light fixtures, strong enough wifi signal, clean bed spread, elevator cleaned more than once per week, pool temperature warm enough to go into, all elevators in good working order.

  • Stayed October 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank David B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Staten Island, United States
1 review
Reviewed 14 October 2013

My husband and I took my son to see a local university--if he decided to attend this college, this will be the hotel of choice for us! We had a terrific night sleep. Friendly service in the restaurant and with the lobby staff.

  • Stayed October 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Rita V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Buffalo,NY, United States
1 review
Reviewed 12 October 2013

We attended a wedding which was taking place in the hotel and it was pretty nice overall. The staff were all very friendly and professional. The room was alright, aside from the few spiders we had to kill when we first arrived, and a stained chair cushion. The beds were comfortable and clean. The complimentary cookie was not available upon arrival, but the staff member was very polite and tactful and we got them on the way out at check out. The room was quiet but not worth the money (that is, if you didn't get a group rate like we did with the wedding party). I would stay at a Double Tree again in the future if I wanted something a little more upscale.

  • Stayed October 2013, travelled with friends
    • Value
    • Location
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Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Corey D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
melrose, United States
1 review
Reviewed 11 October 2013

the room was clean, bring your own pillows unless you like flat ones, check was nice, check out was fast, salip under the door, the resturant is quetionalable so good luck, if you want a steak medium well ask for meduim and they might get it right.

  • Stayed October 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Maria A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about DoubleTree by Hilton Hotel Leominster

Property: DoubleTree by Hilton Hotel Leominster
Address: 99 Erdman Way, Leominster, MA 01453-1805 (Formerly Four Points by Sheraton Leominster)
Phone Number:
Region: United States > Massachusetts > Leominster
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 3 Hotels in Leominster
Price Range (Based on Average Rates): ££
Hotel Class:3 star — DoubleTree by Hilton Hotel Leominster 3*
Number of rooms: 187
Official Description (provided by the hotel):
Conveniently located in the heart of north central Massachusetts, the DoubleTree by Hilton Hotel Leominster features 188 guest rooms and over 14,000 square feet of event space. ... more   less 
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Also Known As:
Four Points By Sheraton Leominster Hotel Leominster
4 Points By Sheraton Leominster
Four Points Leominster
Sheraton Leominster
Leominster Sheraton
Leominster Four Points

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