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DoubleTree by Hilton Hotel Leominster
Ranked #1 of 3 Hotels in Leominster
Certificate of Excellence
West Warwick, United States
2 reviews
“review”
Reviewed 16 December 2013

Hotel was very good, the hotel staff was very helpful and pleasant, since this stay was for business, the location was sufficient to my business needs. The hotel was very clean and accommodating. Hopefully my business trips will bring me back to this hotel, I would definitely stay here again.

  • Stayed December 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Linda P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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587 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (46)
Date | Rating
  • English first
  • German first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
Madison, Wisconsin
Level Contributor
20 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 3 December 2013

The Double Tree (use to be a Sheraton) was recently purchased and new ownership is attempting to upgrade the hotel, so I am tempering this review with the knowledge that things might be changing.

Overall the hotel is nice; the lobby and check-in area is roomy and attractive. The attached restaurant is nice, although I did not order food while there.

I was there for a wedding and the property did a nice job with everything. The ballroom was roomy and well decorated. The food was buffet style and also very good.

The downsides to our experience; the elevators are gloomy, dark and in disrepair- it is really a down experience getting to your room. One elevator had experience an accident the previous night and was not cleaned properly, causing quite an unbearable odor that we had to report to the front desk twice.
The 7th floor is under renovation. We were located on the 5th floor. Renovations continued through the weekend, including Sunday morning starting at 8 am; extremely displeased with that situation. The hammer and the drilling was very noticeable and quite unacceptable. The kicker was no one was working up there on Monday morning before we checked out.
The room are okay, provided peeling wallpaper does not bother you.

Front desk and housekeeping did fine as well; nothing special, but nothing bad.

Unfortunately this is the only high end property in the Leominster-Fitchburg area, so let's hope the new management upgrades and maintains the property instead of milking out profits and passing it along to the next ownership group.

  • Stayed November 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank rockhopperwi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Burlington, Vermont
Level Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 3 December 2013

It is so easy to complain but it is so important to acknowledge great service as well. We stayed for one night with our U17 boys soccer team for one evening during a tournament. We were greeted by friendly & knowledgable staff. The room was a great value but the hotel really stood apart from the rest with their willingness to go above & beyond for us. The restaurant was more than accommodating for our team and the hotel happily allowed us a space to have a team meal. Everyone was nice and personable. The hotel associate even remembered me by name the next day. That meant a lot. Thank you so much Nina and all that were more than helpful to me and my entire team.

  • Stayed November 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Whitakers506
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dennis Port , MA., United States
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 29 November 2013

Cost is prohibitive for this area. Beverages extremely over priced. Accommodations too expensive for the area and do not offer enough amenities for the price. Heating system is too noisy and difficult to contrl.

  • Stayed November 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
1 Thank Wayne H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Suzanne F, General Manager at DoubleTree by Hilton Hotel Leominster, responded to this review, 3 December 2013
Wayne,

Thank you for sharing this quick feedback on your recent stay with us via TripAdvisor. We appreciate your honest input and will keep your comments on our value and appointment in mind as we constantly look for new ways to improve our guests' experience. We hope you will return to stay with us the next time you are in town and let us know how we are doing.

Sincerely,

Suzanne Farias
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sanford, United States
2 reviews
Reviewed 23 November 2013

The people in staff positions were helpful, accommodating and pleasant. They went the EXTRA mile when I needed assistance. The rooms were being renovated. I had an 'older' room, but it was still beautiful and relaxing. Wireless service was good and the attention to me (as a guest) was excellent. When I passed through the lobby, if they were not busy with customers, they would say "Hi, and my title". I would definitely stay in the hotel again.

  • Stayed November 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Cynthia R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Houston, United States
2 reviews
Reviewed 15 November 2013

This hotel is currently going over some much needed remodeling, as it has changed from a Four Points to now a Doubletree. I stayed in the new Doubletree, just after the change to Doubletree management, before renovations had begun. The room cleaning service entered the room every day that I was visiting (a total of 14), and did an adequate job to keep the overall cleanliness of the room to a respectable level. The only problem I incurred was during the stay was their was left over food left under the bed that wasn't cleaned from the previous occupants. That was frustrating to learn after staying in the hotel for 13 days up to that point. Only other drawback, the "fitness center" had two treadmills, an elliptical, and a stationary bike. That's it. Otherwise, the staff was outstanding, the food and drink area was a nice get away from the room, and everyone was incredibly hospitable. I will be traveling to the area quite often for work, and will continue to utilize this hotel.

  • Stayed November 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Justin F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ft. Collins, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 12 November 2013

The hotel is showing its age with drooping ceiling tiles, chipped doorways and elevator buttons that don't light, but it is being remodeled. The fitness center was tiny and ill-equipped, so hopefully this will be significantly upgraded. The hotel room was nice with a living area separate from the bedroom and both had large TVs. With some modernization, this could be a nice hotel.

  • Stayed November 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
1 Thank Joseph V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about DoubleTree by Hilton Hotel Leominster

Property: DoubleTree by Hilton Hotel Leominster
Address: 99 Erdman Way, Leominster, MA 01453-1805 (Formerly Four Points by Sheraton Leominster)
Phone Number:
Region: United States > Massachusetts > Leominster
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 3 Hotels in Leominster
Price Range (Based on Average Rates): ££
Hotel Class:3 star — DoubleTree by Hilton Hotel Leominster 3*
Number of rooms: 187
Official Description (provided by the hotel):
Conveniently located in the heart of north central Massachusetts, the DoubleTree by Hilton Hotel Leominster features 188 guest rooms and over 14,000 square feet of event space. ... more   less 
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Also Known As:
Four Points By Sheraton Leominster Hotel Leominster
4 Points By Sheraton Leominster
Four Points Leominster
Sheraton Leominster
Leominster Sheraton
Leominster Four Points

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