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“Nice hotel, Convenient to Turnpike ” 4 of 5 bubbles
Review of Holiday Inn Express Ludlow

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Holiday Inn Express Ludlow
Ranked #1 of 1 Hotels in Ludlow
Certificate of Excellence
Level Contributor
31 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
“Nice hotel, Convenient to Turnpike ”
4 of 5 bubbles Reviewed 26 June 2014 via mobile

We recently stayed at the Holiday Inn express for a one night stay. The staff were friendly, the room was clean and beds were comfortable. The breakfast was good and sufficient for our needs. The decor was modern and looked as though refurbished not long ago. The price was reasonable for one night in a double queen room, $144 (taxes included). WiFi, microwave, flat screen TV, and hairdryer all in room. The hotel is situated right off the Mass Turnpike and very convenient. Would definitely stay again if in the area.

Stayed June 2014
Helpful?
Thank hjpowers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hospitalitywithstyle, General Manager at Holiday Inn Express Ludlow, responded to this review, 12 August 2014
We strive in making everyone's experience the best ever!! We are pleased you enjoyed yourself. Thank you for taking the time to let us know of your experience at Holiday Inn Express Ludlow. It is nice to know that you found our team nice and helpful. Once again, thank you for staying with us at Holiday Inn Express Ludlow, and we all hope to have an opportunity to serve you again on your next future visit. Melissa, GM
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79 reviews from our community

Traveller rating
    48
    24
    5
    1
    1
See reviews for
36
14
3
18
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (18)
Date | Rating
  • English first
  • German first
  • Italian first
  • Any
English first
Bucks
Level Contributor
162 reviews
129 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
4 of 5 bubbles Reviewed 14 June 2014

This was an overnight so we really did not stay for long, but all was as we needed and expected. Upgrade to a really nice suite, staff very friendly, breakfast as expected, reasonable. Lots of parking on-site, good restaurant a few miles up the road - Europa, really nice place and good food / prices. One small issue was that the internet was not working 1st thing in the morning and the receptionist did not seem to be really interested in getting it fixed. it was however and was working before we left. Would stay again.

  • Stayed June 2014, travelled on business
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank woggsy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hospitalitywithstyle, General Manager at Holiday Inn Express Ludlow, responded to this review, 16 June 2014
We want to thank you for your comments about our hotel. I am very sorry that you had an issue with the internet and the desk agent did not show much concern over this. I will speak with the team about this. Our guests are our main concern and we want to make sure your entire stay is satisfactory from the time you check in until check out. I am glad that the internet was working before you checked out. We pride ourselves in good customer service and we hope that the guest sees this while staying with us. I am glad you enjoyed Europa tthe restaurant is a great hidden gem in Ludlow. Thank you and we hope to serve your future lodging needs if you are in the area again. Melissa GM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Erie, Pennsylvania
Level Contributor
30 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 bubbles Reviewed 2 June 2014

I have not stayed here in awhile, but was very pleased with the wonderful staff they had. I especially wanted to commend Jason Gold - what a tremendous individual for any establishment to have. While the breakfast could use an update and I DO miss the warm cookies they had when it was a Comfort Inn, the rooms were comfortable, it was quiet and very clean. The staff is what makes this hotel worth while.

  • Stayed May 2014, travelled with family
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank cindy126
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hospitalitywithstyle, General Manager at Holiday Inn Express Ludlow, responded to this review, 16 June 2014
Thank you for your comments about our hotel. We have renovated our hotel and the new changes are very much welcomed by our team and our guests. Jason is a great asset to our team and he was a finalist this year for the Howdy Awards. We do our best to offer great service to all our guests. We are glad you took the time to comment on our hotel. We offer the items that are required of us as a Holiday Inn Express for breakfast. Warm cookies are made on occassion just as they were in the past. Thank you again, Melissa GM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
76 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 bubbles Reviewed 27 April 2014 via mobile

We are "regulars" and happy to return thanks to Josh, Jessica, Claudia and the always totally happy Jason. The little things like a personalized candy wrapper and big smile and welcome from Jessica to Claudia opening the breakfast room to feed the cheerleaders and parents off to early competition to Jason greeting us by first name and laughing at our jokes. From the first stay we recognized that the crew was customer oriented. Then everything went wrong but everyone was responsive and eager to please. Now the rooms have been updated and little goes wrong. We will continue to return. Melissa, they are a great crew. Thanks. Btw I am not related to anyone there but I feel good people should always be recognized. They treat everyone like a returning special guest

Stayed April 2014, travelled with family
Helpful?
Thank Grammygr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hospitalitywithstyle, General Manager at Holiday Inn Express Ludlow, responded to this review, 29 April 2014
Thank you for your kind words of praise. We are glad that we were able to accommodate you and give great service to you and your family while visiting. We take pride in offering great customer service to our guests when they are traveling a long or short distance from home this is your home away from home and we want to make sure you are comfortable. I will send along your note to Jason, Josh, Claudia and Jessica. Thank you again, I hope to see you next time you are in the area I was away from the hotel this week when you were visiting.
Melissa GM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
North Myrtle Beach, South Carolina
Level Contributor
81 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
5 of 5 bubbles Reviewed 5 April 2014

On our travel north from North myrtle Beach this was our second night stop, April 2, what a nice place to spend the night.
Easy access from the I-90, and a good location for restaurants (if you stay here try Alexanders).
The room are nicely furnished and clean with the bonus of having a refg. Check-in was a breeze and front desk staff helpful.
An excellent breakfast was available next morning, plenty of choices for everyone and good coffee. Now we have found this place we will make this a regular stop-over on our way home each year.

Room Tip: We had room 204, nice and quiet.
See more room tips
  • Stayed April 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Daniel D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hospitalitywithstyle, General Manager at Holiday Inn Express Ludlow, responded to this review, 6 April 2014
Thank you for taking the time to write a response for our hotel. We are glad you enjoyed your stay with us. We take great pride in offering great service to our guests. I am happy to hear you enjoyed our breakfast. Alexander's is one of my favorite restaurants in the area. We hope to see you again in your future travels. Melissa, GM.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New Jersey
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 20 January 2014

I travel to the Springfield area a couple of times per year. I always stay in Ludlow rather than downtown Springfield because it is a much better neighborhood and it is much quieter. The hotel grounds and rooms are clean and I have not been disappointed with anything since Holiday Inn took over. Beds are comfortable with high thread count sheets and there is stable fast WIFI (wireless and Ethernet)

The free breakfast is standard fare for Holiday Inn's, with the exception that I did notice that they put food out in small quantity and constantly keep it fresh. I've been here many times and the breakfast food was always hot and fresh. If the free breakfast is not your cup of tea then there are plenty of restaurants to eat at close by.

  • Stayed December 2013, travelled solo
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Autoload
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hospitalitywithstyle, General Manager at Holiday Inn Express Ludlow, responded to this review, 21 January 2014
Thank you for commenting on our hotel. I am delighted that you enjoyed your stay with us. We are in a quieter community than the downtown Springfield hotels and there are some great restaurants in the area for our guests to enjoy. We are newly renovated and our new look and feel is much better than the past. Our breakfast is mandated by IHG for Holiday Inn Express and we do our best to keep it fresh and hot for our guests to enjoy. Thank you again. Melissa
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Naperville, Illinois
Level Contributor
286 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 92 helpful votes
5 of 5 bubbles Reviewed 12 December 2013

The hotel is well maintained, clean, lobby is contemporary interior design, the rooms are very nice with refg and micro. The full breakfast included fresh fruit, pancakes, hard boil/ scramble eggs, sausage, a nice variety of sweet rolls and breads, juice, yogurt. Next to Taco Bell and a Chinese restaurant. Not far from good Portuguese restaurants.

  • Stayed December 2013, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank LenEvanston
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hospitalitywithstyle, General Manager at Holiday Inn Express Ludlow, responded to this review, 16 December 2013
Thank you for your taking the time to comment on our hotel. We have recently renovated and the hotel's new look is a wonderful outcome of all our hard work and dedication. We take great pride in offering a clean and enjoyable stay. We look forward to seeing you again if you are in the area for your travels. Thank you , Melissa GM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn Express Ludlow

Property: Holiday Inn Express Ludlow
Address: 321 Center St, Ludlow, MA 01056-2705 (Formerly Comfort Inn & Suites)
Phone Number:
Region: United States > Massachusetts > Ludlow
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in Ludlow
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — Holiday Inn Express Ludlow 2.5*
Number of rooms: 71
Official Description (provided by the hotel):
As of April 2nd our hotel is open for business under the Holiday Inn Express. We have just finished renovations. ... more   less 
Reservation Options:
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Also Known As:
Comfort Hotel Ludlow
Comfort Inn And Suites
Comfort Inn Ludlow
Ludlow Comfort Inn

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