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“Not cheap, not fantastic (3.5 stars if possible)”

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Holiday Inn Mansfield-Foxboro Area
Ranked #1 of 2 Hotels in Mansfield
Reviewed 27 October 2013

Rooms were reasonable enough, but place seemed a little tired overall and not particularly warm... which seemed odd since there was an indoor pool with chairs and such like in the main atrium space. If it was sub $150 we'd have thought no more about it, but for close to $200 didn't seem a great deal and hence the less than 4 star rating. Breakfast was okay. Gym was basic. Room was alright.

  • Stayed: October 2013, travelled as a couple
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Thank m_james_s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Mansfield-Foxboro Area, responded to this reviewResponded 12 November 2013

Dear m_james_s,

Thank you for taking the time to convey your comments regarding your recent experience with us. We certainly work very hard to ensure our guests receive the very best service we can provide each and every day. Please accept our apologies that on this occasion we fell short of your expectations. We are continually striving to improve the hospitality we offer and comments from our guests are always welcome.

Again, thank you for your review and we hope you do choose to give us another opportunity to exceed your expectations in the future.

Sincerely,

Karen C
Case Manager
IHGCare

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229 - 235 of 417 reviews

Reviewed 26 October 2013

Recommended by a board member for our genealogy conference next summer after she attended another conference there in September. Great facilities for our board to consider. The staff is very service oriented, and many have been with this facility for more than a decade. The event manager was very thorough, patient and thoughtful.

Room Tip: We did not stay at the hotel, but did tour the entire facility including the various room types avai...
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  • Stayed: October 2013, travelled on business
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Thank AncestralManor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 October 2013

Being a Pats fan from Jersey this place has become like a second home. We have stayed in many other hotels in the area, but seemed to have settled here. It is conveniently located, the pool, vibe, and staff is on point. The only complaint...THEY NEED TO KEEP THE BAR AND POOL OPEN LATER!!!!! Get the extra staff...it will work!

  • Stayed: September 2013, travelled with friends
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Thank BornToTravel185
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 October 2013

We were attending the Kenny Chesney concert at Gillette and needed somewhere close by. This hotel provided everything we needed including a great breakfast the next morning. We didn't spend a lot of time there but were quite satisfied with our sleep experience!

  • Stayed: August 2013, travelled with friends
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Thank trunkbaygirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 October 2013

We stayed there to watch football, drove from PEI, Canada. The receptionist upon checking were very helpful & friendly & very informative. We had a King room over looking the restaurant lobby area, which was pretty cool. We were there for 2 nights....our first night was a right off after a long drive. There were loads of football fans staying too which was awesome giving the hotel a great vibe! However the reason I'm only giving them 2 stars is...both mornings...we had a mom playing with her kids in the hallway & we could hear everything....crazy loud! The buffet breakfast was cold. The night we got back from the game, we were cold & hungry at about 9.30pm and went straight to the bar only to be told that the restaurant was closed & there was no room service. So we decided to stay for drinks with other football fans only to find out there was 1 batman, 20 people around the bar & we stood there for 1 hr & could not get service! People around the bar kept saying good luck if you get served because it took them ages to get served too! So I ended up going to the vending machine to get water. Eventually we managed to get 1 beer when someone finally got a chance to order & felt sorry for us. While we were there more people arrived & they ended up waiting too....we left 45min after that 1 beer and those people still weren't served.
We left because we were starving so went to the room to call reception for suggestions for food & they suggested Dominos because they deliever, called them & they said they wouldn't be able to get ours for another 2 hrs because there was so many orders from the hotel.
For a hotel that I'm sure has people regularly for games at Foxborough I imagined that they would be prepared for these events. I suggest for game nights extra staff at the bar & restaurant stay open till at least 1am. Considering that most people are drinking & cannot drive to get food.

  • Stayed: October 2013, travelled as a couple
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2  Thank princesschoti
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Mansfield-Foxboro Area, responded to this reviewResponded 8 November 2013

Dear princesschoti,

Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We are sorry for the shortfalls you have experienced during your stay. Your comments are highly valuable and will assist us in our continuous efforts to maintain and improve the service level we aim for. Rest assured, your comments will be used for review and actions will be taken accordingly to ensure similar incidents could be avoided.

Thank you for staying and we hope you give us another chance to make your stay as best as it can be.

Sincerely,

Anthony M
Case Manager
IHGCare

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Reviewed 20 October 2013

We stayed here for our wedding that was being held here. Our room was very spacious as we had a suite and the bed was super comfortable. Plenty of lighting which was helpful since we didnt have an outside window. Service was wonderful and very accomodating as we had a few children in our room and needed some cots brought up to the room. Breakfast buffett was good. Food was tasty and filling. We overlooked the corner of the pool which was nice and having a balcony was fun as well. Everyone from the front desk to the house keeping was very helpful. Just a few minor things. One hallway which had rooms all labeled as non smoking STUNK like a big cigarette the whole time we were there. Also there needs to be a second elevator. We were on the back side of the hotel and had about 3 halls go through to get to the elevator with A LOT of stuff. When pushing carts and a stroller and trying to hold doors open between halls it was a bit tricky. Otherwise I love this hotel.

Room Tip: ask for a room on the outside face of the building unless you are looking to not know what time of d...
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  • Stayed: October 2013, travelled with family
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Thank stephanier76
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nathan W, General Manager at Holiday Inn Mansfield-Foxboro Area, responded to this reviewResponded 21 October 2013

Thank you very much for taking the time to share your experience. I will be sure to share your comments with the staff. Glad to hear that the service and food was to your satisfaction. We look forward to seeing you again soon.

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Reviewed 14 October 2013

My sister and I had a wonderful stay...Very pretty... nice rooms and staff were very friendly...And a special thanks to a employee that was kind enough to offer to take a photo of my sister and I....Food prices were reasonable....We will stay again....

  • Stayed: October 2013, travelled with family
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Thank Deanna M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Holiday Inn Mansfield-Foxboro Area

Address: 31 Hampshire St, Mansfield, MA 02048-1113
Phone Number:
Region: United States > Massachusetts > Mansfield
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 2 Hotels in Mansfield
Price Range: £86 - £180 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn Mansfield-Foxboro Area 3*
Number of rooms: 202
Official Description (provided by the hotel):
Voted "Business of the Year" by the Tri-Town Chamber. Holiday Inn Mansfield-Foxboro is a newly decorated hotel with guest experience a top priority. Centrally located between Providence and Boston, we are the ideal hotel for business and leisure travelers. Whether visiting nearby destinations such as Boston, Cape Cod or Plymouth, visiting Wrentham Village Premium Outlets or taking in a concert at the Comcast Center, the Holiday Inn Mansfield-Foxboro hotel is sure to exceed your expectations. We are the closest full service Holiday Inn hotel to Patriot Place at Gillette Stadium, home of the New England Patriots and the NE Revolution. Our extended stay Foxboro area hotel features 202 newly renovated rooms and suites, 19 rooms of meeting space, a grand ballroom, a beautiful atrium courtyard, 2 restaurants, Wi-Fi, Jacuzzi, sauna, indoor pool, and complimentary shuttle service within a 2 mile radius as well as an 8,000 sq. ft. fitness center with aerobics classes. Central to Boston's Logan Airport and TF Green Airport. ... more   less 
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Also Known As:
Holiday Inn Mansfield Foxboro Hotel Mansfield
Mansfield Holiday Inn

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