We stayed in room 32 at the Harborlight Inn in Marblehead for four nights in July 2010. The location is great. The building historic. Unfortunately, we arrived just in time for a sweltering heat wave with heat indexes over 100 degrees. However, we thought our "air conditioned" room would keep us comfortable. The downside of a building from the 18th century is that the air conditioning does not really get up to the third floor rooms. We were sweltering. You might stay comfortable is you didn't move at all. Trying to shower, dry your hair, and get dressed to go out was very uncomfortable. We complained to the front desk who said they would crank up the air conditioning to see if that helped. Hours later, it had not. We mentioned it to the bartender, who said he would crank it up more and it seemed to improve slightly.
Then there was the shower. The water pressure was so strong that if you put your face directly in the stream, it felt like it would gouge your eyes out. The tub in the tub/shower combination would not drain and we stood up to our ankles in dirty water. We complained about the tub right away and was told by the front desk that they would have someone check it out "right now." No one looked at it for 24 hours and it was very confusing when they did. When I kept complaining that it wasn't fixed, I would be told a bit more of the story, like. the maintenance man "didn't have the right equipment and had to go to the store to pick it up. He'll be right back." Hours later when nothing had been done, I was told that he couldn't actually leave to go to the store because there was no one to cover for him. When he finally did arrive, I needed to shower and dress for an appointment, but had to wait 20 minutes while he poured Drano (the equipment?) down the drain and waited for the result. Even though he said it was draining faster, it wasn't. I complained again to the front desk and this just went on and on. On the third night, when we arrived back from visiting friends, the hotel offered to move us to a more expensive room (#5) at no extra charge with better air conditioning and we jumped at the chance! Problem was the air conditioning was set so high that we froze all night and could barely sleep. We called the night manager who said he would turn down the air, but that didn't make a difference. In the morning, our heads felt like popsicles. They didn't tell us until the next day that you could adjust the vents, which we did, then opened a window to the heat to help the room temperature normalize. So...on the last day, we finally had adequate temperature control. But unfortunately, the shower in THAT room had no water pressure whatsoever and rinsing off took a half hour. By that point, we just gave up and didn't say anything.
On the plus side, the small pool area is lovely and meticulously maintained. But considering everything else that happened during our stay, we'll never go back. Also, while the owners seemed to be working hard to try and correct the situation after the first two days, it wasn't enough to give a positive review.
- Official Description (provided by the hotel):
- Located in the heart of Old town Marblehead and the harbor district, the Harbor Light Inn offers easy access to beaches, shopping, art galleries, historic homes, museums and a variety of great restaurants. The Harbor Light Inn offers complimentary parking, wireless Internet and an on-site Tavern. Within short driving distance to neighboring Salem, Massachusetts and less than 18 miles to Boston. Corporate retreats, small weddings and executive meetings. ... more less
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- Also Known As:
- Harbor Light Hotel Marblehead