Stayed here on a Thursday night in January. The rankings are too high for this Residence Inn given the noise issues.
Had a big business meeting and was taking my son to Boston area colleges. Unfortunately for us, Pee wee hockey hell ran amok down our hallway for 2+ hours. There is an arena across the street. Called front desk. No real response (they'd heard it before). At one point, the front desk just stopped answering our calls -- despite our invocation of the Magic Words "Trip Advisor!" We called maybe 4 times total. A new person came on the front desk at 11pm and she hadn't been informed -- which is simply inexcusable. It was 120 minutes of hell. Doors slamming every two minutes. Kids banging on doors. At one point the front desk answered and said that there was only a coach and a parent for the entire team of 9-year old boys. But nothing was really done about the noise.
We endured it for two hours -- 9pm till 1130pm. Awful. The boys' noise echoed throughout the hallway. No support from the front desk. I will not ever again stay at this location, despite having repeat needs in the area for a good hotel.
Breakfast buffet was marginal at best. As for dinner the night before, we were equally doomed, having arrived at 7:25pm and that was shut down.
The decor is updated. But Marriott is building these hotels with no noise protection. There are products on the market such as sound-deadening sheetrock -- but that is not being used. The carpet and walls do not add to the noise dampening -- the noise reverberates.
This hotel has made its decision to just cater to hockey teams. That is fine. But business and other travelers beware.
- Official Description (provided by the hotel):
- At the Residence Inn Boston Marlborough - the newest hotel in Marlborough - we've perfected the extended-stay experience by combining the comforts of home with a passion for making guests feel welcome. Our all-suite Marlborough, MA hotel is across from New England Sports Center, close to Solomon Pond Mall, and minutes from Worcester. New Energy Alliance, Creganna-Tactx Medical, Sunovion, and key corporations are nearby, too. Here at our Marlborough, MA hotel, home comforts and a sense of community help you feel relaxed and connected. Start your day with a complimentary Home Touch hot breakfast buffet. Work easily with complimentary high-speed Internet access and an ample desk. Make a meal in your kitchen - equipped with a cook. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Hotels.com, Travel Republic (UK), Booking.com, LoveHolidays, TripOnline SA, Ebookers, getaroom.com, HotelsClick, HotelQuickly and Cancelon so you can book your Residence Inn Boston Marlborough reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Residence Inn Boston Marlborough Hotel Marlborough
- Residence Inn Marlborough
- Marlborough Residence Inn