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“Excellent Hotel in the West Suburbs”

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Residence Inn Boston Marlborough
Ranked #7 of 10 Hotels in Marlborough
Tampa, Florida
Level Contributor
63 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“Excellent Hotel in the West Suburbs”
Reviewed 24 March 2014

I will continue to use this hotel in the west suburbs as it is very clean, updated and the staff is outstanding. Easy to get to and from via I495 and I290. WiFi and cable TV are included with a great breakfast in the morning.

  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank rjr410
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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119 reviews from our community

Traveller rating
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See reviews for
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (26)
Date | Rating
  • English first
  • French first
  • Spanish first
  • Any
English first
Boston, Massachusetts
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 21 March 2014 via mobile

If you like to shower in brown water and brush your teeth with brown water, then this is the hotel for you! The manager, Ryan, is incredibly rude. When the water would not clear after 15 minutes, the front desk told me to shower at the pool. They will claim that the water is safe and that they are doing all they can, but there is no proof. I would never, ever return here!

Stayed March 2014, travelled on business
Helpful?
2 Thank CaliK12345
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
West New York, New Jersey
Level Contributor
166 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
Reviewed 16 March 2014

The location is great if you have work in Marlborough area. I travel on business to Marlborough and pick this location for its convenience. The hotel can do better on breakfast - add more quality vs. quantity. I liked the checkout front desk service as I had expressed my concern on room service and restocking of basic amenities in the room. They paid attention to it and ensured that my concern was addressed.

Room Tip: Higher Floor
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  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank ZJ-161718
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM_RI_Marlborough, General Manager at Residence Inn Boston Marlborough, responded to this review, 17 March 2014
Thank you very much for you valued feedback while staying here with us in Marlborough. We strive to take care of every guest needs and will use this feedback as a focus for our guest expectations. We look forward to seeing you when traveling in the area in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
North Bergen, New Jersey
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 4 March 2014

I was there this past weekend for a hockey tournament. The rooms were nice and clean, and the staff went way beyond the call of duty to make this a great experience. Specifically, many in the group I was with kept kosher and observed the jewish sabbath, and the staff went out of its way to accommodate our needs. On top of this, the hotel made sure that it had outlets for the kids to play without driving all the adults crazy (i.e. knee hockey in the conference room). I will definitely be looking to stay here the next time I am attending a tournament.

  • Stayed February 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank youngturk2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 20 October 2013

We came here for a weekend getaway from NYC. The hotel is about 40 minutes from Boston. We preferred to sleep out of Boston cause we wanted to travel in the area and wanted to stay away from Boston parking issues...

The hotel is wonderful - clean and comfy. The stuff were wonderful- very kind, helped us a lot - whether it was an extra pillow, helping us out finding a nice thing to do in the area or a late checkout (extra 2 hours).

The room is amazing! Very clean and wide, with plenty of space, well supplied kitchen - you can definitely cook here, very comfortable bed. We had to work here, so the desk is very comfortable and the free Wi-Fi reception was great.

The room and the whole hotel area is clean and well maintained.

The indoor pool and kind of Jacuzzi - is warm enough and very nice- the children that stayed in the hotel LOVED IT!

The breakfast buffet was surprising - muffins, create your own Belgian waffle, bagels, scrambled eggs, fruits and yogurt etc...

During the whole day, the hotel serves complimentary coffee and tea. At the night, the hotel serves hot apple cider.

We would definitely recommend this hotel and would love to come back again!

  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank M1321
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Los Angeles, California
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 10 October 2013

The included breakfast is good, has all the essentials as you would expect from Residence Inn. The rooms are well maintained, easy to do some stuff for work in if you need to. Wifi signal was good in the room and property.

One thing is that the property was a bit hard to find. I used my phone's navigation, and it seems to me that I would not have been able to easily find it on my own.

Stayed July 2013, travelled on business
Helpful?
1 Thank Tecpers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rocky Mount, North Carolina
Level Contributor
20 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 8 October 2013

This is another Residence Inn that represents the Marriott brand's sandard of excellence. My experience there was flawless. The management and staff go to great lengths to make the business traveler feel at home. As with all the Residence Inn's I have stayed in, the breakfast served 7 days a week are the best of any hotel chain I have used. Add to that the dinners 3 - 4 evenings a week and you find a true value helping to keep business travel cost down. With the New England Sports Center ajacent to the hotel, it can get busy on the weekends.

  • Stayed August 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Alan R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mikeegan122569, General Manager's response posted by the Regional VP of Sales at Residence Inn Boston Marlborough, responded to this review, 14 October 2013
Valued Guest,

I know you have many choices when staying in the Marlborough area and appreciate your patronage. Thank you for taking the time to write a wonderful review about our hotel.

Sincerely,

Jeramie Freda
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Residence Inn Boston Marlborough

Property: Residence Inn Boston Marlborough
Address: 112 Donald Lynch Blvd, Marlborough, MA 01752-4720
Region: United States > Massachusetts > Marlborough
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Business Hotel in Marlborough
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Residence Inn Boston Marlborough 3*
Number of rooms: 112
Official Description (provided by the hotel):
At the Residence Inn Boston Marlborough - the newest hotel in Marlborough - we've perfected the extended-stay experience by combining the comforts of home with a passion for making guests feel welcome. Our all-suite Marlborough, MA hotel is across from New England Sports Center, close to Solomon Pond Mall, and minutes from Worcester. New Energy Alliance, Creganna-Tactx Medical, Sunovion, and key corporations are nearby, too. Here at our Marlborough, MA hotel, home comforts and a sense of community help you feel relaxed and connected. Start your day with a complimentary Home Touch hot breakfast buffet. Work easily with complimentary high-speed Internet access and an ample desk. Make a meal in your kitchen - equipped with a cook. ... more   less 
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Also Known As:
Residence Inn Boston Marlborough Hotel Marlborough
Residence Inn Marlborough
Marlborough Residence Inn

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