We spent 4 nights at this hotel last week as part of an organized tour. Our room was quiet. I have to say that they have the WORST customer service ever. There were 7 - 8 tour busses there every evening and I know that most of them had continental breakfasts each day. They would only have 1 person working in this area to collect tickets, refresh food, etc. They constantly ran out of food and the staff, while not "rude", were less than accommodating.
Almost everyone in our group had problems with their electronic keys not working and had to get replacements. A friend found bedbugs - we did not.
When we returned from our first day trip, I stuck the key in the door - and thee door swung open. The maid hadn't closed the door properly.
The pool was cold.
I definitely would not go to this place again.
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- Also Known As:
- Best Western Royal Plaza Hotel And Trade Center
- Best Western Royal Plaza Hotel & Trade Marlborough
- Marlborough Best Western
- Best Western Marlborough