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Best Western Royal Plaza Hotel & Trade Center
Ranked #4 of 12 Hotels in Marlborough
Reviewed 8 May 2014

The room had no glasses just plastic cups. The fitness center had different hours on website, hotel room info book, and on the door. The tv guide was completely wrong. The Allstar Bar is one of the best places to eat in Mass.

  • Stayed: May 2014, travelled on business
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Review collected in partnership with Best Western
Thank Ryan M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
rickskinner60, General Manager at Best Western Royal Plaza Hotel & Trade Center, responded to this reviewResponded 13 May 2014

Thank you for taking the time to leave a review. I’ll be sure to look into the hours listed for the fitness room. I’m sorry you didn’t find your stay satisfactory and I will personally investigate these issues to make sure they’re resolved asap.
Many Thanks,
Rick Skinner
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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611 - 617 of 825 reviews

Reviewed 24 April 2014

Recently stayed for a night here on my way to Boston. This hotel is very nice. Breakfast buffett was a nice touch. The room was very clean however the rugs could you use a good shampoo. Pool seemd nice but did not get to use it. Very quiet and no problems while we were there

  • Stayed: April 2014, travelled as a couple
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1  Thank Becky V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
rickskinner60, General Manager at Best Western Royal Plaza Hotel & Trade Center, responded to this reviewResponded 29 April 2014

The breakfast buffet is always a guest favorite. I’ll be sure to make a note about the rugs. We want every aspect of your stay to be as clean and comfortable as possible. Thank you for your comments and we hope you’ll come again!
Sincerely,
Rick Skinner
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 April 2014

Although the price was fine, I find this hotel to be aging and needing an upgrade. The bathroom needs attention to fixtures. I could hear the people in the next room. Elevator goes very slowly and probably needs to be upgraded.

  • Stayed: April 2014, travelled on business
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Review collected in partnership with Best Western
1  Thank Deborah D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
rickskinner60, General Manager at Best Western Royal Plaza Hotel & Trade Center, responded to this reviewResponded 29 April 2014

Thank you for taking the time to leave your feedback. We do in fact have many upgrades planned in the near future. I hope you can come back soon to enjoy them!
Warm Regards,
Rick Skinner
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 April 2014 via mobile

The electronic keys do not work so each time I left the room I had to get a new key. Once 7 times. Toilet leaked during night. I slipped in water in middle in middle of night and was injured. No one in management cared. Each night security was sent to room adjacent to me for noise and vulgarity. 9pm-4 pm for 4 nights. Night management never told day management. Seemed since they were booked solid one unhappy guest didn't matter.

  • Stayed: April 2014
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2  Thank Yevet
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
rickskinner60, General Manager at Best Western Royal Plaza Hotel & Trade Center, responded to this reviewResponded 23 April 2014

I am very sorry to hear about your experience. I can assure you that each guest is important to us. Please contact the hotel and ask for Jeff so we can resolve this for you.
Respectfully,
Rick Skinner
General Manager

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Reviewed 14 April 2014

No frills, no major issues. Decent place to stay if your there for a night or two. Plenty of stores, resteraunts in area. Close to Mass Pike and major roadways. Nothing fancy but ok for the money. Would stay there again if the event was at the hotel, but if it was in the area I would try another hote.

  • Stayed: April 2014, travelled on business
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Review collected in partnership with Best Western
Thank James F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
rickskinner60, General Manager at Best Western Royal Plaza Hotel & Trade Center, responded to this reviewResponded 23 April 2014

We are glad you enjoyed your stay and look forward to hosting you again the next time you’re in the area. We have many great amenities that we hope next time you will be able to take part in to experience all that we have to offer. Thanks for your review!
Sincerely,
Rick Skinner
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 April 2014

Nice rooms, beds & pillows comfy. Staff was very friendly. Food in the restaurant was great. Meeting rooms very cold. Bring a sweater or two. The staff was helpful and always courteous and helped when possible. Didn’t get in the pool, but a friend said it was too cold. Lots of arcade games for the kids and big kids! There was some gum on the elevator floor for two days.

  • Stayed: April 2014, travelled on business
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Review collected in partnership with Best Western
Thank Susan D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
rickskinner60, General Manager at Best Western Royal Plaza Hotel & Trade Center, responded to this reviewResponded 11 April 2014

It sounds like you were well taken care of. Thank you for sharing your experience and we look forward to your next stay!
Sincerely,
Rick Skinner
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 April 2014

Nice hotel, rooms good size and very clean. Hotel is huge, and always kept up and cleaned. Some Restaurant staff should be retrained, and the breakfast buffet should be better and maintained. The elevators were slow in operation. The bedding is excellent, but the pull out couch mattress should be replaced as needed.

  • Stayed: April 2014, travelled with friends
    • Value
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Review collected in partnership with Best Western
Thank James G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
rickskinner60, General Manager at Best Western Royal Plaza Hotel & Trade Center, responded to this reviewResponded 11 April 2014

Thank you for your detailed review! Our comfy beds are always a guest favorite. I’ve made note of your comments on the restaurant staff and will address them during our next training.
Many Thanks,
Rick Skinner
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Best Western Royal Plaza Hotel & Trade Center

Address: 181 Boston Post Rd W, Marlborough, MA 01752-1840
Phone Number:
Region: United States > Massachusetts > Marlborough
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#3 Business Hotel in Marlborough
Price Range: £78 - £139 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Best Western Royal Plaza Hotel & Trade Center 3*
Number of rooms: 431
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Also Known As:
Best Western Royal Plaza Hotel And Trade Center
Best Western Royal Plaza Hotel & Trade Marlborough
Marlborough Best Western
Best Western Marlborough

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