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“so so sevrice”

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Embassy Suites by Hilton Boston Marlborough
Ranked #1 of 10 Hotels in Marlborough
Certificate of Excellence
Warrington, Pennsylvania
1 review
“so so sevrice”
Reviewed 20 April 2014

Stayed for 2 nights for family business due to location. bath not clean, service not prompt; room not in clean condition; left over items from previous guests, need to ask front desks many times to get to toilet repaired. Pool is fine. Overall is an average experience.

  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank 95yil
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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741 reviews from our community

Traveller rating
    420
    173
    89
    33
    26
See reviews for
326
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (92)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Spanish first
  • Any
English first
Shanghai, China
1 review
Reviewed 14 April 2014

I will choose this hotel every time when I travel to BOSTON, the transpotation is well, service is good, I like the dinner here, They gave me warm welcome and credit on my hilton member ship, I will also recommend my friends to live here. If it is possible, please improve the breakfast with more choice, it comes to the same everyday, hope we can have different some days. thanks.

  • Stayed April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Wenjia C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mumbai, India
1 review
Reviewed 11 April 2014

Embassy Suites have Very Good twin room Suites, which is very spacious for family stay. Very good service by the hotel staff. Good quality breakfast, lunch & dinner. Better control on aircondition will help you to have good sleep. Multiple TV units in suite will help the family to enjoy the stay Overall it was a very good experience.

  • Stayed April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Biju P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
marlboro, United States
1 review
Reviewed 3 April 2014

everything was perfect. breakfast was great. housekeeping was efficient and friendly. check in/out was fast and painless. pool and hot tub was clean and a pleasure to use. dinning room was clean and kept that way.

  • Stayed March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Judith D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 31 March 2014

The staff was so great. We got the sense they all really cared about the hotel and our experience. I LOVE that the general manager of the hotel was cooking breakfast Sunday morning. Everyone went out of their way to accommodate and entertain hockey teams with air brushed tattoos, knee hockey and meals. The rooms were clean, food was great and we had a blast!

  • Stayed March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank VtSmiths
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
72 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 31 March 2014

I've been staying here for a long time, and standards are as high as ever. Nice touch is the deferral of housekeeping in exchange for a $10 credit on food & drink. It means you don't have to pack up all your stuff and can treat the place more like 'home'.

Very friendly staff, all well trained and keen to make you feel at home. Good breakfast selection, catering for any possible tastes. Could do with moving the real coffee machine from the bar to the restaurant, or getting a restaurant class Nespresso system installed.

The place is very well insulated, so I would recommend turning off the air handler at night so it doesn't get stuffy and overly hot. 65f (thermostat minimum) is still warm in my book.

You'll need 3 pillows to emulate a 2 pillow setup from home, as they are very soft.

  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ian F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Quechee, Vermont, United States
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 30 March 2014

Rooms very clean with perfect set-up for a hockey weekend; kid friendly with a knee hockey room - huge hit!; amazing General Manager - very friendly with both adults and kids with his involvement in all levels including the kitchen! He made sure guests were completely satisfied...

  • Stayed March 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Allison W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Embassy Suites by Hilton Boston Marlborough

Property: Embassy Suites by Hilton Boston Marlborough
Address: 123 Boston Post Rd W, Marlborough, MA 01752-1840
Phone Number:
Region: United States > Massachusetts > Marlborough
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in Marlborough
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Embassy Suites by Hilton Boston Marlborough 3.5*
Number of rooms: 229
Reservation Options:
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Also Known As:
Embassy Suites Marlborough
Marlborough Embassy Suites

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