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“Doesn't get the Good Housekeeping seal”
Review of Quality Inn

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Quality Inn
Ranked #8 of 10 Hotels in Marlborough
Northampton, MA
Level Contributor
44 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
“Doesn't get the Good Housekeeping seal”
Reviewed 30 April 2014

When I go to quality Inn, I expect a comfortable bed, A clean room, and no frills. I do not expect much at this low price point. I do, however, expect a bath towel in the bathroom(There were five hand towels, but no bath towel.). I do expect More than a dribble of hot water in the shower. I do expect the television console to have been dusted this month. Poor housekeeping made this a miserable one night stay.

  • Stayed April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MistinguetteS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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76 reviews from our community

Traveller rating
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    12
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25
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (21)
Date | Rating
  • English first
  • Any
English first
Phoenix, Arizona
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 19 March 2014 via mobile

Staff is wonderful. Great people. Been a while since I was last here but the experience was just wonderful. They were very friendly and have a great group of people. The front desk staff suggested great restaurants and things to do during my stay. I will be coming back to visit soon.

Stayed March 2014, travelled solo
Helpful?
Thank doctorwhofan2012
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Burke, Virginia
1 review
Reviewed 18 February 2014

Wonderdul Hospitality and Management was Great. Thank You for the Best Customer Service. I will definitely stay for next trip. The emvironment felt very homeliy. I will recommend friends and family to stay at an Quality Inn.

  • Stayed February 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank AlphaFry
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Yatin P, Manager at Quality Inn, responded to this review, 17 March 2014
Thank you for your review, we enjoyed having you as our guest.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Redmond, Oregon
Level Contributor
222 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
Reviewed 22 October 2013

Saved $100+ by staying in Marlborough instead of Boston. The halls and lobby are "tired". The check in clerk was pretty chipper for being after midnight. He was very cordial and welcoming. FYI, two story with no elevator for those who have trouble with stairs request bottom floor.

  • Stayed October 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ghodecker
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Yatin P, General Manager at Quality Inn, responded to this review, 17 March 2014
Thank you for your review, we enjoyed having you as our guest. We will be conducting a renovation soon and hallway carpets are on the top of the list. Thanks again for sharing your opinion, have a wonderful day!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Ellenville, Ny, Usa
2 reviews
Reviewed 17 October 2013

The staff was friendly, helpful and efficient. As they always are. Food and coffee are available always. The rooms are clean and comfortable. The parking area is spacious and convenient. The location is near a major roadway with easy access. This is the perfect place for the serious traveler. And it is about 1/2 hour from Boston and on the way to scenic Maine and New Hampshire.

Room Tip: First floor is helpful.
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  • Stayed September 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank Arnold J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Richmond, Vermont
Level Contributor
25 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 12 October 2013

I have been staying at this hotel 10-16 nights a year for the past three years, and have had mixed experiences there. It has recently changed from a Comfort to Quality Inn in the past two months. The lobby, hallways, and the bathrooms are "tired". I have been in rooms where the toilet rocked and was not securely bolted to the floor, some of the showers were little more than a drizzle, and in one room, the phone didn't work, and when I reported that I was told I didn't know how to use it! REALLY??? And I'm old enough to remember dial phones and "party" lines! Sometimes the staff has been "short" with me and other customers, but now that they know me, I don't really have that issue. Most of that may be a cultural difference with the staff.
The breakfast is typical, and occasionally they do run out of items. I stay here mostly because of the location for work, and the internet service is reasonably good. There are a number of chain restaurants just down the road, along with a small mall, so dining isn't an issue. I would recommend this hotel for business travel as a less expensive option than the hotels in downtown Worcester.

Room Tip: I prefer rooms on the south side of the hotel, they seem to be quieter there.
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  • Stayed October 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Kevan M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
flushing, ny
Level Contributor
273 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 82 helpful votes
Reviewed 30 September 2013

A bit difficult to find in the dark, but the room was clean,.comfortable & certainly centrally located in Marlborough, MA with access to major highways. The breakfast was plain & simple - but it was free, Did not try the internet though this is probably the first place ever that offered up the access code at check-in without our having to ask. Location was quiet & mattresses seemed new - impressive. if you're looking to watch TV though, reception - supposedly cable - is not the greatest. And yes, we mentioned this to the staff at checkout.

Room Tip: We noted several 'accessible' rooms as we made our way down the hallway on the first floor...
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  • Stayed September 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jm g
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Yatin P, Manager at Quality Inn, responded to this review, 15 October 2013
Thank you for your review! Hope to see you in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Quality Inn

Property: Quality Inn
Address: 880 Donald Lynch Blvd, Marlborough, MA 01752-4700 (Formerly Super 8 Motel Worcester - Marlborough)
Phone Number:
Region: United States > Massachusetts > Marlborough
Amenities:
Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
Ranked #8 of 10 Hotels in Marlborough
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — Quality Inn 2.5*
Number of rooms: 65
Reservation Options:
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Also Known As:
Comfort Inn Marlborough Hotel Marlborough
Marlborough Comfort Inn

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