I checked in on May 14th at 1:00 p.m. after leaving my house in Florida at 4:30 a.m., changing planes in Newark and was feeling pretty tired. I had called ahead a few days before and spoken with Lucy requesting a top floor room far from ice machine and elevator, I always like a quite part of the hotel. Lucy, by the way is wonderful. On my arrival I was told the room was not ready and Ms. Tangi Thomas the General Manager comes out and her first words being that they were having an award luncheon for the staff and that my room would not be ready for at least an hour and a half as the staff would be attending this luncheon. To say the least, I was shocked, I am the first to admit that staff work hard, however, when did a hotel come to a standstill for its guests owing to a staff award luncheon, especially a Marriott?
I argued with Ms. Thomas over this telling her that I was tired and she offered a room on a lower floor to which I told her that I had called ahead and requested the top floor, especially as I was staying for five nights, this particular hotel can be noisy. She was adamant that my room would not be ready for an hour and a half. However, by some miracle, she somehow after my objections had it ready in fifteen minutes. I did talk with other Marriott General Managers I often stay with by phone later that day. They were quite disgusted by this woman's attitude and even more so when I told them the excuse of me having to wait over a staff award luncheon.
I then tried to give my award number and this was refused as she told me that another party was paying for the room. I informed them that I did not care about the points, however, I just wanted the nights to go toward my status and she would not shift an inch.
This is an hotel that I have stayed at many times and my Marriott number has always been accepted until that day. I now have the worst taste in my mouth over this hotel and it is all based on Ms. Thomas's attitude and lack of concern for a Platinum member of Marriott. I had a situation with her once before about three years ago over some bites which I e-mailed the photographs to her of my arms and body. She total denied that they had come from her hotel room, however, they were not there when I checked in and my body and arms were covered the next morning. I did show the photographs to other hotel managers I know and they said that they certainly looked like bed bugs to them. I know that Ms. Thomas will come back with every excuse she can, however, that is up to her because as far as I am concerned, she is the most unprofessional Marriott staff member that could be employed by this corporation. I also like to add that the carpets in this hotel are not the cleanest, especially inside the elevator which often is stained and lots of bits on the floor including dropped food. Then after checking into my room I had to have maintenance up owing to the fact that I turned the A/C to 65 degrees and it constantly blew hot air into the room. He did fix that after replacing a faulty valve.
In all, I did not enjoy one minute of my time in this hotel owing to the welcome, or lack thereof on my check in. Shame on you Ms. Thomas.
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- Fairfield Inn Middleboro
- Fairfield Middleboro
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